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Express Jet Aviation
Xjet Aviation Terms/Definitons
| Question | Answer |
|---|---|
| Agent / Customer Service Agent | A company employee who handles the ground phases of flight operations, including gate agents, ticket agents, ramp agents and passenger service agents. |
| Air Carrier | Company who undertakes by lease, or other arrangement, to engage in air transportation. |
| Air Carrier Certificate | A license to operate aircraft over a specified route structure. |
| Airport Codes | Three-letter codes which designate specific airports. |
| Airport Customer Service (ACS) | Department which includes gate, ticketing and ramp agents. |
| Aviation Safety Action Program (ASAP) | Program for voluntary disclosure of safety related infractions. |
| Bidding Period | Period of time for which a crewmember bids for a schedule or participation in a program. |
| Briefing | Required communication between crew members, or from crewmembers to passengers. Information relevant to safety, security and service is conveyed during a briefing. |
| Calendar Day | A day from 0000 to 2359 in local time. |
| Cabin Crew | Flight attendants working a flight are referred to as cabin crew. |
| Captain / CA | The pilot in command. The captain usually sits in the left seat of the flight deck and has four stripes on the shoulders of the uniform shirt/jacket. |
| Ceiling | Term used to refer to the distance between the ground and the underside of the clouds. |
| Code-Share | An approved marketing and operating arrangement between two airlines to sell a specified number of seats on the other carrier. |
| CoMat | Company material including supplies and equipment shipped from one station to another. |
| Commissary / Catering Agent | A person that supplies meals/beverages and all other catering supplies on the aircraft for a flight. |
| Concourse | Areas in the airport where flights arrive and depart. Gates are located within the concourse. |
| Crew / Crew Member | Any person whose primary fob function is working on board an aircraft in flight. |
| Crew Rest | A rest period after the crew has worked a series of flights or completed their duty period. |
| Crew Room | Lounge/break area provided for crew members. |
| Crew Scheduling | Department responsible for assigning crewmembers to flights and tracking all flight crew movement. |
| Domicile / Home-Base | The city at which crewmembers are based. Often referred to as ‘home base’. |
| DEMO | Abbreviation for safety demonstration performed by a flight attendant to customers at the beginning of every flight and during an emergency. |
| DocBag | Bag boarded on international flights containing required customs and immigration paperwork. |
| Duty-In | Arriving at work and checking in for duty according to Company procedures. |
| Duty Period | Period of time from scheduled or actual report time (whichever is later) to release in base or on a layover for a minimum required rest period. |
| EVAC | Abbreviation for evacuation. The procedure in which customers are deplaned in the quickest and most orderly manner possible for emergency purposes. |
| FAR | Federal Aviation Regulation. Regulations prescribed by the FAA pertaining to operation of aircraft. |
| Flight Attendant / FA | Crewmember responsible for safety and comfort of passengers on an aircraft. |
| First Officer / FO | A pilot whose responsibility is to assist the Captain. Second in command. Usually sits in the right seat of the flight deck and wears three stripes on the shoulders of the uniform shirt/jacket. |
| Flight Dispatcher | Licensed personnel responsible for coordinating with the flight crew prior to departure on weather, flight conditions, maintenance, minimum equipment, flight plans and fuel load. Responsible to ensure compliance with company and government regulations. |
| Gate | Area in the airport terminal where customers board from and deplane to. |
| Hanger | A building where the aircraft are serviced, stored or repaired; separate building from terminal. |
| Headwind | Winds blowing in the opposite direction the aircraft is traveling. Could slow the aircraft down. |
| Hub | A designated airport through which an airline’s flights depart and connect with each other. |
| Infant | A child under the age of 24 months |
| Irregular Operations / IrOp | Critical period of flight operations due to weather, mechanical or Air Traffic Control delays. May cause a flight attendants trip or schedule to be changed. |
| Jet Stream | A band of very high-speed winds usually found at altitudes from 20,000 to 40,000 feet. These winds generally blow from west to east and sometimes reach speeds as high as 200 mph. |
| Jetway / Jetbridge | Walkway that connects the gate area and the airplane for boarding and deplaning. |
| Jumpseat Rider | A non-working crewmember authorized to ride in the flight deck or cabin jumpseat. |
| Knot | A measure of speed, used in both aviation and maritime industries. One knot being a speed of one nautical mile per hour, or 1.15 statue miles per hour. For example, 100 knots = 115 statue miles per hour. |
| Lap Child | Child who has not reached his/her second birthday and is held on an adult’s lap during flight. |
| Minimum Crew | The minimum number of qualified flight attendants required by FAA to legally operate an aircraft type. Varies by passenger capacity on each aircraft type. |
| Misconnect | A passenger who has missed their connecting flight. |
| No Show / NS | A customer who did not show up for the flight for which he/she was holding a reservation. This term is also used for crewmembers who fail to report for duty. |
| NRSA | Non-revenue, space-available pass rider. |
| Operations | Company office at airport that handles arrival, departure, and loading/unloading of aircraft. |
| Operator | An aircraft operator is an organization that is responsible for the operation of aircraft such as an airline, an air-freight carrier, or a government or military organization. |
| Oversale | When a customer has a valid ticket for a scheduled flight and there is no room on aircraft to accommodate them. Usually happens when tickets are sold beyond the seating capacity of the aircraft. |
| PAX / PSGR | An abbreviation for airline passenger(s). |
| Pilot in Command / PIC | Pilot responsible for the operation and safety of an aircraft during flight time. |
| Preferential Bidding System / PBS | A computer program designed to build crewmember schedules. |
| Ramp | A concrete parking area at the terminal for aircraft. |
| Recurrent Training | FAA required annual training in emergency procedures, company policies, and FARs. Once each 12 month period, flight attendants are required by regulation to attend recurrent ground training to refresh their knowledge and skills, and learn new material rel |
| RON / Remain Overnight | An aircraft or crewmember remaining overnight on a layover. Overnight period of time spent away from a domicile. |
| Reserve | A crewmember on call, available by telephone, or at the airport for a flight assignment. |
| Revenue Passanger / Rev PAX | A positive space passenger who has purchased a ticket for travel. |
| Runway | The designated airport surface area used by aircraft for the purpose of take-off or landing. |
| Security Directive | A document issued by the TSA which contains specific mandatory actions that air carriers and/or airports entities must implement in response to new or increased threat to aviation. |
| Special Service Request / SSR | Abbreviation for special service request. |
| Stow | To secure an item onboard the aircraft for takeoff, landing or during turbulence. |
| Tailwind | Wind blowing in the same direction the aircraft is traveling. Can increase aircraft speed. |
| Taxiway | A paved area connecting the runway to the ramp. |
| Terminal | The main section of an airport building, including the ticket counter, gates, lounges, etc. |
| Thru-Customer | A customer who remains onboard the aircraft at the intermediate stop before continuing on the final destination. |
| Unaccompanied Minor / UM | Child traveling without a parent, guardian or escort. |
| Abort | To terminate/discontinue an operation or procedure before completion, such as takeoff or landing. |
| AFT | The back of the airplane. |
| Aircraft Communication and Reporting System / ACARS | An automated onboard system that sends and receives relevant aircraft information |
| Aircraft Left | Point of reference for determining left side of aircraft from inside the aircraft facing forward. |
| Aircraft Length | Determined by the distance from the nose of the fuselage to the tail. |
| Aircraft Logbook | A record book kept in the flight deck containing a complete history of the aircraft including flight time, reports, inspections, repairs, mechanical discrepancies, etc. Documentation in log book is recorded by flight crew and/or maintenance. |
| Airspeed | The speed of an aircraft in relation to the air through which it is passing. |
| Altitude | Distance above sea level, usually quoted in thousands of feet when referring to aircraft in flight. |
| Attitude | Position of the airplane as determined by the inclination of its axis to some reference, usually the earth or horizon. Example: nose up attitude, nose down attitude, banking left and banking right. |
| Ascend / Climb | The gradual upward incline of an aircraft lasting from after take-off until aircraft levels off at its cruising altitude or the changing from a lower to higher altitude. |
| Auxiliary Power Unit / APU | Small jet engine used to operate a generator, which supplies direct current power to the aircraft when the engines are shut down, or Ground Power Unit (GPU) is disconnected. |
| Bank | To turn the aircraft. Feels like rolling motion from side to side. |
| Belly | The underside of the aircraft between the wings and the underside from the nose to tail. |
| Boarding / Enplane | A term used to denote customers boarding the aircraft. |
| Bulkhead | A term used to define any dividing wall in the aircraft. |
| Cabin | The interior of the aircraft where the customers are seated. |
| Cargo Compartment | The storage area of the aircraft, usually in the back of the aircraft or underneath, where passenger baggage and cargo is stowed for flight. |
| Charter Flight | A special flight where the aircraft and crew are leased by a group or company. |
| Critical Phase of Flight | All ground operations involving taxi, takeoff, landing, engine start-up and shut- off and all other flight operations conducted below 10,000 feet. |
| Cruise / Cruise Speed | Time or rate at which an aircraft flies at maximum operating efficiency for a sustained period. |
| Deadhead / Deadheading / DH | Transportation of crewmembers from one point to another to cover a flight or return to domicile. Deadheading crewmembers fly on assignments as non-paying passengers, and do not perform flight duties. |
| Decompression | Release of pressure. On aircraft, it’s referred to as slow or rapid loss of cabin pressure. |
| Delay | A flight that is operating behind schedule. |
| Deplane | A term used to denote customers leaving the aircraft. |
| Descend | When the aircraft leaves cruising altitude and changes its pitch downward until landing. |
| Diversion | Unscheduled landing at an airport other than the original destination due to situations occurring enroute such as weather, maintenance, medical emergency, need for fuel, etc. |
| Downline | Return segment from an outstation to hub; term also refers to the return flight to hub catering. |
| Engine | The engines generate power for the aircraft (never called motors). |
| ETA | Abbreviation for Estimated Time of Arrival. |
| ETD | Abbreviation for Estimated Time of Departure. |
| Ferry Flight | To transfer an aircraft from one city to another without customers. |
| Flaps | Movable parts on trailing edge of the wing that extend and retract during different phases of flight. |
| Flight Deck | An area located at the front of the aircraft where the pilots operate all the controls and navigational equipment to fly the aircraft. |
| Flight Diversion | A flight that has landed at a city other than the scheduled destination. |
| Flight Number | A number identifying a particular flight. |
| Forward | The front of the aircraft toward the flight deck. |
| Fuselage | The body of the aircraft, exclusive of the wings, tail assembly and engines. |
| Galley | A designated area where service items are stowed and prepared; ‘kitchen’ area of an aircraft. |
| Gross Weight | The total of the aircraft when fully loaded. It includes the weight of the aircraft plus all the contents such as fuel, crew, passengers, supplies, cargo. etc. |
| Ground Power Unit / GPU | A portable unit attached to the aircraft, while on the ground, that provides electrical power to the aircraft when the engines are not operating. |
| Ground Speed | The speed of the aircraft in relation to the speed on the ground. |
| Gust Lock | A mechanism that maintains a hinged aircraft door in the open position, or ‘locked’ to the aircraft fuselage to prevent the wind from moving the door. |
| Headstart Flight | The first flight of the day for an aircraft. |
| Holding | A flight that is “holding” is waiting to land or take-off. Air Traffic Control (ATC) controls the safe, orderly arrival and departure of the aircraft at all airfields. ATC may require an aircraft to “hold” in a “holding pattern” while awaiting its turn to |
| Inboard | The area nearest the center of the aircraft. |
| Inbound | Customers or aircraft arriving into a station. |
| Intermediate Stop | Anywhere a flight stops between its originating and terminating points; ‘thru-flight’. |
| In Time | The recorded time that the aircraft arrives at the gate. |
| Jumpseat | A collapsible seat in the cabin or flight deck, used by authorized individuals (e.g. FAA, crew). |
| Landing Gear | Consists of the main gear and nose gear and includes wheels, brakes and struts. Main gear is located under each of the wings; nose gear is located under the nose of the aircraft. |
| Layover | The time crewmembers spend between duty periods at a hotel away from their domicile. |
| Leading Edge | The forward edge of the wing. |
| Leg of Flight | A segment of a journey by aircraft from one landing site to another. |
| Lift | Upward movement of the aircraft created by the wing moving through the air. |
| Non-Stop | Any flight which does not involve any intermediate stops, also referred to as a ‘direct’ flight. |
| Off Time | The recorded time that the aircraft departs the ground (takeoff). |
| On Time | The recorded time that the aircraft touches down on the ground (landing). |
| Originating Station / Originating City | The station or city where the flight begins |
| Outboard | The area closest to the windows or exterior of the aircraft. |
| Outbound | Customers on an aircraft departing from a station. |
| Out Time | The recorded time that the aircraft departs the gate. |
| Pressurization | A matter of pumping air into the cabin through a blower or compressor to make the air pressure in the cabin as near as possible to the air pressure on the ground. |
| Pushback | The use of ground service equipment that pushes the aircraft backward away from the gate. |
| Range | The maximum distance in miles an aircraft can fly before exhausting its normal fuel supply. |
| Repositioning Flight | Flight without passengers that is moved into position for a scheduled flight. |
| Sterile Flight Deck | Refers to the time when no unnecessary conversation or activity can take place with or between flight deck crewmembers, which could distract them from duties during critical phase of flight. |
| Taxi | To move an aircraft under its own power on the ground, except during takeoff or landing. Maneuvering an aircraft on the ground. |
| Terminating Station | The station where a flight ends. |
| Turbulence | Irregular movement of air currents caused by warm air rising and cold air descending. |
| Turn Time | Time allotted for the aircraft to be serviced at the gate between flights. |
| Wings | Attached to the fuselage, wings create lift for the aircraft and also contain aircraft’s fuel supply. |
| Wing Span | The distance from the tip of one wing to the tip of the opposite wing. |
| Air Traffic Control / ATC | Service operated by the FAA to promote the safe, orderly and expeditious movement of aircraft. Manages and controls all air traffic in flight and while taxiing on the ground. |
| Centers for Disease Control and Prevention / CDC | U.S. federal agency whose main goal is to protect  public health and safety through the control and prevention of disease, injury, and disability |
| Customs and Border Protection / CBP | U.S.  charged with regulating and facilitating international trade, collecting import duties, and enforcing U.S. regulations, including trade, customs and immigration. |
| United States Department of Agriculture / USDA | U.S. federal executive department responsible for developing and executing federal government policy on farming, agriculture, forestry, and food. |
| Department of Defense / DOD | U.S. federal executive department charged with coordinating and supervising all agencies and functions of the government concerned directly with national security and the U.S. Armed Forces. |
| Department of Health and Human Services / HHS | U.S. federal executive department with the goal of protecting the health of all Americans and providing essential human services. Its motto is "Improving the health, safety, and well-being of America". |
| Department of Transportation / DOT | U.S.  devoted to transportation that oversees interstate travel. All U.S. states, Canadian provinces, and many local agencies also have similar organizations and provide enforcement through DOT officers. |
| Drug Enforcement Agency / DEA | U.S. federal law enforcement agency tasked with combating drug smuggling and use within the U.S. Shares concurrent jurisdiction with the Federal Bureau of Investigation (FBI) and Immigration and Customs Enforcement (ICE), and also has sole responsibility |
| Environmental Protection Agency / EPA | U.S.  that has responsibility of maintaining and enforcing national standards under a variety of environmental laws, in consultation with state, tribal, and local governments. |
| Federal Aviation Administration / FAA | The Federal Aviation Administration is the national aviation authority of the U.S. An agency of the U.S. Department of Transportation, it has authority to regulate and oversee all aspects of civil aviation in the U.S. |
| Federal Bureau of Investigation / FBI | Intelligence-driven and threat-focused national security organization with both intelligence and law enforcement responsibilities. It has the authority and responsibility to investigate specific crimes assigned to it and to provide other law enforcement a |
| Federal Communications Commission / FCC | U.S.  that regulates all communications facilities and companies throughout the U.S., including aircraft radio and teletype. The FCC is also responsible for setting up city and airport codes. |
| Food and Drug Administration / FDA | U.S.  responsible for protecting and promoting public health through the regulation and supervision of food safety, tobacco products, dietary supplements, prescription and over-the-counter medications, vaccines, biopharmaceuticals, blood transfusions, me |
| National Transportation Safety Board / NTSB | Investigative agency responsible for civil transportation accident investigation. Investigates and reports on aviation accidents and incidents, certain types of highway crashes, ship and marine accidents, pipeline incidents and railroad accidents. The NTS |
| Occupational Safety and Health Administration / OSHA | U.S.  whose mission is to assure safe and healthful working conditions for working men and women by setting and enforcing standards and by providing training, outreach, education and assistance. |
| Transportation Security Administration / TSA | U.S.  responsible for security of the traveling public in the U.S. Charged with developing policies to protect U.S. transportation, especially in airport security and the prevention of hijacking. |
| FAA Role #1 | Regulating U.S. commercial space transportation |
| FAA Role #2 | Regulating air navigation facilities' geometry and flight inspection standards |
| FAA Role #3 | Encouraging and developing civil aeronautics, including new aviation technology |
| FAA Role #4 | Issuing, suspending, or revoking pilot certificates |
| FAA Role #5 | Regulating civil aviation to promote safety, especially through local offices called Flight Standards District Offices |
| FAA Role #6 | Developing and operating a system of air traffic control and navigation for both civil and military aircraft |
| FAA Role #7 | Researching and developing the National Airspace System and civil aeronautics |
| FAA Role #8 | Developing and carrying out programs to control aircraft noise and other environmental effects of civil aviation. |
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