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P-415 Ch 14 #1

Communicating w/Internal & External Publics

QuestionAnswer
Job Stressors Job/Org Elements Role Elements Relationships Family Elements
Outcomes of Job Stressors Physical, Psychological, Organizational stress
Coping Social support from others Personal factors: Type A/B patterns, Big 5 model Coping behaviors: Problem solving, leisure, drinking, entertainment, etc.
Social Support Generally, high-stressed Individuals suffered low-social support & vice versa
Study Result Employees with more social support are more likely to have high level of commitment
Created by: bmbender129
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