Busy. Please wait.

show password
Forgot Password?

Don't have an account?  Sign up 

Username is available taken
show password


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
We do not share your email address with others. It is only used to allow you to reset your password. For details read our Privacy Policy and Terms of Service.

Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.
Don't know
remaining cards
To flip the current card, click it or press the Spacebar key.  To move the current card to one of the three colored boxes, click on the box.  You may also press the UP ARROW key to move the card to the "Know" box, the DOWN ARROW key to move the card to the "Don't know" box, or the RIGHT ARROW key to move the card to the Remaining box.  You may also click on the card displayed in any of the three boxes to bring that card back to the center.

Pass complete!

"Know" box contains:
Time elapsed:
restart all cards
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

P-415 Ch 10

Communicating in Times of Crisis

Crisis Events or controversies that may damage a sports organization's financial standing and its credibility
4 Steps of Crisis Communication Plan 1) Forecasting Potential Crises 2) Developing a CCP 3) Utilizing the CCP 4) Assessing the CCP
1. Forecasting Potential Crises Benefits: 1) Enable org to take preemptive measures & actually prevent crises from occurring 2) Provide practical foundation for development of crisis comm plan
2. Developing a CCP Key Elements: Crisis Scenarios Initiation of the Plan Def'n of Response Teams & Key Publics Internal Comm Responsibilities External Comm Philosophy, Policies & Procedures Spokesperson & Message/Channel ID
3. Utilizing the Plan MUST be responsible/truthful SHOULD offer as much info as possible, anticipate difficult ?s, remain calm/professional, track media coverage SHOULD NOT say "no comment," downplay crisis, speculate/make off-record comments
4. Assessing the Plan Review available: Media coverage, consumer comments, sales records etc
Key Questions Was plan activated in timely/efficient manner? How were initial comm procedures? Were org's financial interests & reputation protected? How can plan be improved for next time?
Created by: bmbender129