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Life Cycle of The RF

Telemedicine Coordinator Competencies

QuestionAnswer
What is a Request For Service (RFS)? An RFS or Request for Service is a formal specialty services referral, created out of medical necessity, by the P/I's Primary Care Provider (PCP)
In what time frame should a Patient/Inmates specialty consultation appointment be scheduled if an Urgent RFS is recieved? All Urgent Requests for Services are considered "High Priority" and must be seen within 14 calendar days from the PCP initiation date.
In what time fram should a Patient/Inmates specialty consultation appointment be scheduled if a Routine RFS is recieved? All routine Requests for Services must be seen within 14 calendar days from the PCP initiation date.
Are Saturday, Sunday, and Holidays considered extra days when considering RFS scheduling time frames? No. RFS time frames include weekends and holidays.
How many and what type of visits are covered under the initial RFS? 1 routine follow-up appointment after the initial visit.
Should another RFS be generated for the follow-up visit? No. The follow-up request can be made on a physicians order.
Is an additional RFS required for appointments which require a series of treatments? No. appointments which require a series of treatments such as Chemotherapy can be included in one referral.
The______writes the RFS. The Primary Care Physician.
What is the process that the RFS undergoes when reviewed by the Utilization Management Nurse? Interqual
An RFS may be denied by the_______. CME
Telemedicine Services can occure________. In a multitude of clinical settings such as hospitals; prisons; and medical offices
Once the RFS is recieved by the Telemedicine Coordinator, it should immediately_________ Fax the RFS to the "Fax Server" for Scheduling.
The TMC should Check ___ _____ within ___ hrs. to ensure that the RFS has been recieved by OTS. Report Manager; 24
True or False? The Fax Server can differentiate between Urgent and Routine Requests for Services? False. The Fax Server cannot differentiate between Urgent and Routine Requests for Services.
The Office of Telemedicine Services (OTS) Scheduling Department typically schedules Routine appointment______ days out. OTS Scheduling Department sets appointments up to 90 days in the future for routine appointments.
For an Urgent RFS The TMC should alert the ____ _____ in OTS to ensure time line compliance. The Sche
What is a Request For Service (RFS)? An RFS or Request for Service is a formal specialty services referral, created out of medical necessity, by the P/I's Primary Care Provider (PCP)
In what time frame should a Patient/Inmates specialty consultation appointment be scheduled if an Urgent RFS is recieved? All Urgent Requests for Services are considered "High Priority" and must be seen within 14 calendar days from the PCP initiation date.
In what time fram should a Patient/Inmates specialty consultation appointment be scheduled if a Routine RFS is recieved? All routine Requests for Services must be seen within 14 calendar days from the PCP initiation date.
Are Saturday, Sunday, and Holidays considered extra days when considering RFS scheduling time frames? No. RFS time frames include weekends and holidays.
How many and what type of visits are covered under the initial RFS? 1 routine follow-up appointment after the initial visit.
Should another RFS be generated for the follow-up visit? No. The follow-up request can be made on a physicians order.
Is an additional RFS required for appointments which require a series of treatments? No. appointments which require a series of treatments such as Chemotherapy can be included in one referral.
The______writes the RFS. The Primary Care Physician.
What is the process that the RFS undergoes when reviewed by the Utilization Management Nurse? Interqual
An RFS may be denied by the_______. CME
Telemedicine Services can occure________. In a multitude of clinical settings such as hospitals; prisons; and medical offices
Once the RFS is recieved by the Telemedicine Coordinator, it should immediately_________ Fax the RFS to the "Fax Server" for Scheduling.
The TMC should Check ___ _____ within ___ hrs. to ensure that the RFS has been recieved by OTS. Report Manager; 24
True or False? The Fax Server can differentiate between Urgent and Routine Requests for Services? False. The Fax Server cannot differentiate between Urgent and Routine Requests for Services.
The Office of Telemedicine Services (OTS) Scheduling Department typically schedules Routine appointment______ days out. OTS Scheduling Department sets appointments up to 90 days in the future for routine appointments.
For an Urgent RFS The TMC should alert the ____ _____ in OTS to ensure time line compliance. The Scheduling Department
What things are considered when the Request for Service is scheduled? Consideration is given to the geographical location; procedure; provider preference; and continuity of care.
Created by: TELEMEDICINE
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