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Milady Standard 4

QuestionAnswer
Client Consultation Also known as needs assessment; the verbal communication with a client that determines what the client's needs are and how to achieve the desired results.
Effective Communication The act of sharing information between two people (or groups of people) so that the information is successfully understood.
Reflective Listening Listening to the client and then repeating, in your own words, what you think the client is telling you.
Created by: eryan21
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