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POBF lesson 1.01 Test

Enter the letter for the matching Definition
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1.
Objective
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2.
Criticism
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3.
Impact Evaluation
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4.
Passive Communication Style
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5.
Constructive Criticism
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6.
Socializers' Non-verbal Behaviors
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7.
Non-verbal
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8.
Collaborators' Non-verbal Behaviors
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9.
Professional
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10.
Specificity (Target Audience)
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11.
Passive Aggressive Communication Style
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12.
Active
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13.
Assertive Communication Style
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14.
Controllers
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15.
Customer Relations (Customer Service)
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16.
Involved
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17.
Sympathize
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18.
Target Audience
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19.
Etiquette
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20.
Socializers
A.
feel or express sympathy.
B.
Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion.
C.
Passive-aggressive communicators are most likely to communicate with body language or a lack of open communication to another person, such as giving someone the silent treatment, spreading rumors behind people's backs or sabotaging others' efforts
D.
not involving or using words or speech.
E.
the customary code of polite behavior in society or among members of a particular profession or group
F.
relating to or connected with a profession.
G.
the quality of belonging or relating uniquely to a particular subject.
H.
the specific group of people you want to reach with your marketing message.
I.
people who like mixing with others without talking, or talking very little. Uses more body language than verbal
J.
the ability to express positive and negative ideas and feelings in an open, honest and direct way.
K.
difficult to comprehend; complicated
L.
the expression of disapproval of someone or something based on perceived faults or mistakes.
M.
a person who enjoys mixing socially with others.
N.
the process of offering valid and well-reasoned opinions about the work of others. Can be both positive and negative
O.
The development of an ongoing connection between a company and its customers. The relationship involves marketing communications, sales support, technical assistance and customer service
P.
(of a person or their judgment) not influenced by personal feelings or opinions in considering and representing facts.
Q.
engaging or ready to engage
R.
a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs.
S.
a person or thing that directs or regulates something.
T.
An impact evaluation relies on rigorous methods to determine the changes in outcomes which can be attributed to a specific intervention based on analysis.
Type the Definition that corresponds to the displayed Term.
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21.
Detached
Type the Term that corresponds to the displayed Definition.
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22.
A target audience is the demographic of people most likely to be interested in your product or service
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23.
a shortened version of a longer word or phrase
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24.
a person, machine, or device that analyzes.
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25.
group discussion to produce ideas or solve problems.
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26.
say or pronounce clearly.
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27.
used or intended to defend or protect.
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28.
accepting or allowing what happens or what others do, without active response or resistance.
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29.
relating to or in the form of words.
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30.
A formative evaluation (sometimes referred to as internal) is a method for judging the worth of a program while the program activities are forming (in progress).

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