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2.01

Quiz yourself by thinking what should be in each of the black spaces below before clicking on it to display the answer.
        Help!  

Question
Answer
What does a salesperson need to do to be successful in selling?   show
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show Joe because he will get more repeat business  
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show Live up to their promises  
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show Calling to make sure the products are satisfactory  
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show Calling to make sure the products are satisfactory  
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show Providing ample product information  
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What should a salesperson do when dealing with a customer who wants to return an unsatisfactory item?   show
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show Financial resources  
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show Make sure the mistake is corrected  
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show Devote their full attention to customers  
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Question: How do service-oriented companies often improve their levels of service?   show
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What is one of the benefits to a business of reinforcing service orientation through communication?   show
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show Make sure you clearly understand customers' inquiries  
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show Make sure you clearly understand customers' inquiries  
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What is a businesslike way for employees to handle a situation in which they must obtain information requested by customers and call the customers back?   show
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What are businesspeople who fail to adapt their communication styles to appeal to their international clients likely to do?   show
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Jami researched her international customers' buying behanior. Jami wanted to be sure she did make the common mistake to do which of the following actions?   show
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show Being patient, flexible, and empathetic  
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What is a factor that affects a business's selection of policies to guide its operations?   show
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show To make sure the business's actions are consistent  
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Created by: qwill55
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