Tools for Solving Windows Problems
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| When troubleshooting a failed system, if the Windows Vista desktop cannot load, you can run the memory diagnostic test from the Windows Vista boot menu. by pressing the | Spacebar during the boot.
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| A Windows Vista and XP utility that protects system files and keeps a cache of current system files in case it needs to refresh a damaged file is called | System File Checker (SFC) OR sfc/scannow. If you have problems running the utility, try the command sfc/ scanonce, which scans files immediately after thenext reboot.
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| A Windows utility that runs in background to put stress on drivers as they are loaded and running. When a problem occurs, a STOP error is generated. The tool is useful for troubleshooting problems that are not easily detected by other means is called. | Driver Verifier (verifier.exe)
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| The (sigverif.exe) File Signature Verification tool | displays information about digitally signed files, including device driver files and application files, and logs information to C:\Windows\Sigverif.txt.
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| A Windows tool can be used to direct information about drivers to a file, including information about digital signatures is called | Driver Query ( DriverQuery/si>myfile.text.)
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| If you have already downloaded drivers to your PC, click Browse my computer for driver software,and point to the downloaded files. Remember, Windows is looking for an | .inf file to identify the drivers.
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| A system lockup means that the computer freezes and must be restarted. These errors are most likely caused by hardware such as | memory, the motherboard, CPU, video card, or the system overheating. I/O devices such as the keyboard, mouse, or monitor orapplication
errors don’t usually cause a system to lock up.
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| When a system freezes and you must restart it, check Event Viewer to see if it has reported a hardware failure. Other tools that can help are | Reliability and Performance Monitor, Vista Problem Reports and Solutions window, and Vista Memory Diagnostics.
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| When I/O devices give errors, be sure to check | Device Manager for warnings and Event Viewer for information it has tracked.
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| A blue screen error happens when processes running in | Kernel Mode encounter a problem and Windows must Stop the system.
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| Tools that can be used to troubleshoot and solve startup problems with Windows Vista are | The Advanced Boot Options menu, the vista Recovery Environment, and the command prompt windows in Windows RE.
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| To start, a computer needs | CPU, motherboard, memory,
power supply, and boot device (hard drive, optical disc, or other boot device).
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| The Vista startup is managed by two files: | Windows Boot Manager (BootMgr)and Windows Boot Loader (WinLoad.exe)
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| The Vista configuration data is stored in the Vista | Boot Configuration Data (BCD) file
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| BootMgr file and the BCD file are stored in the | system partition (the active partition)
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| The Vista Boot Configuration Data (BCD) file | is structured the same as a registry file and
contains configuration information about how Vista is started
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| After POST, the BIOS turns to________to find out to which device it should look to find an operating system. | CMOS RAM
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| Windows Vista system has successfully started when you can | log onto Windows and the Windows desktop is loaded
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| Most services and drivers are stored in C:\Windows\System32 or C:\Windows\System32\Drivers and have an | .exe, .dll, or .sys file extension.
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| Smss.exe starts the part of the Win32 subsystem that displays graphics and the Windows progress baris displayed on the screen. When you see the progress bar, | you know the Windows kernel has loaded successfully.
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| Boot the OS with a minimum configuration and can be used to solve problems with a new hardware installation or problems caused by user settings is called | Safe Mode
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| When you boot in Safe Mode, you will see “Safe Mode” in all four corners of your screen. In addition, you have a GUI interface in Safe Mode. The screen resolution | 600×800 and the desktop wallpaper (background) is black
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| The Windows startup is officially completed | when the Windows desktop appears and the wait circle disappears
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| When Safe Mode first losds, if Windows senses the problem is drastic, it give you opportinity to go directly to | Systerm Restore
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| When you load Windows in Safe Mode, all files used for the load are recorded in the | Ntbtlog.txt file. Use this file to identify a service, device driver, or application loaded
at startup that is causing a problem.
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| ENABLE LOW-RESOLUTION VIDEO (640X480)In Windows XP, this option is called “Enable VGA Mode.” | Use this option when the video setting does not allow you to see the screen well enough to fix a bad setting.
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| Registry settings collectively, called the ____________________, are saved in the registry each time the user successfully logs onto the system. | Last Known Good Configuration
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| Recall that______________ is the domain database managed by a domain controller that tracks users and resources on the domain. | Active Directory
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| By default, Windows automatically restarts immedialtely after it encounters a system failure, which is also called a | Stop error or blue screen error
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| If you trying to shut down a system and it encounters an error. The error can cause the system to continually reboot rather than shut down. For Windows Vista or XP, choose___________to stop the rebooting. | Disable automatic restart on system Failure
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| The_____________is an operating system launched from the Vista DVD that provides a graphical and command-line interface. | Windows Vista Recovery Environment (RecEnv.exe), also known as Windows RE
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| Windows Complete PC Restore | Completely restore drive C and possibly other drives to state when last backup made. Everything on the Hard drive is lost because the restore process completely erases the drive and restores the OS.
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| If key registry files are corrupted or deleted, the system will not start. You can use the | Windows RE command prompt Window to restore registry files using those saved in the C:\Windows\System32\Config\RegBack. This RegBack folder contains partial backups of the registry files.
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| A Windows 2000/XP system has started up | when the user logged on, Windows desktop loaded, hourglass associated with pointer disappeared
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| One key file used by Windows 2000/XP startup is(1) | Boot.ini (1)
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| The______________file is a hidden text file stored in the root directory of the active partition that Ntldr reads boot.ini to determine available operating systems and how to set up the boot.(2) | Boot.ini (2)
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| There are two main sections in Boot.ini: | The [boot loader] section and The [operating systems] section List of operating systems
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| A boot disk cannot be used to troubleshoot problems associated with | unstable device drivers or any other system files stored in the \Windows folder or its subfolders.
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| Load the Recovery Console and use the Fixmbr and Fixboot commands to | repair the MBR and the OS boot sector.
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| The Advanced Options Menu can help if the problem is a faulty device driver or system service. However, if the problem goes deeper than that, the next tool to use is the(1) | Recovery Console(1)
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| The__________is a command-driven operating system that does not use a GUI. With it, you can acess the FAT16, FAT32, and NTFS files systems.(2) | Recovery Console(2)
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| The Recovery Console is | designed so that someone can’t maliciously use it to gain unauthorized access
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| A____________ uses an underscore as the last character in the file extension; for exam-ple, Netapi32.dl_ | compressed file
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| The Windows 2000_______________should be used only as a last resort because it restores the system to the state it was in immediately after the Windowss 2000 installation. All changes made since the installation are lost. | Emergency Repair Process
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
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If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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