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Chapter 15 Tools
Tools for Solving Windows Problems
| Question | Answer |
|---|---|
| When troubleshooting a failed system, if the Windows Vista desktop cannot load, you can run the memory diagnostic test from the Windows Vista boot menu. by pressing the | Spacebar during the boot. |
| A Windows Vista and XP utility that protects system files and keeps a cache of current system files in case it needs to refresh a damaged file is called | System File Checker (SFC) OR sfc/scannow. If you have problems running the utility, try the command sfc/ scanonce, which scans files immediately after thenext reboot. |
| A Windows utility that runs in background to put stress on drivers as they are loaded and running. When a problem occurs, a STOP error is generated. The tool is useful for troubleshooting problems that are not easily detected by other means is called. | Driver Verifier (verifier.exe) |
| The (sigverif.exe) File Signature Verification tool | displays information about digitally signed files, including device driver files and application files, and logs information to C:\Windows\Sigverif.txt. |
| A Windows tool can be used to direct information about drivers to a file, including information about digital signatures is called | Driver Query ( DriverQuery/si>myfile.text.) |
| If you have already downloaded drivers to your PC, click Browse my computer for driver software,and point to the downloaded files. Remember, Windows is looking for an | .inf file to identify the drivers. |
| A system lockup means that the computer freezes and must be restarted. These errors are most likely caused by hardware such as | memory, the motherboard, CPU, video card, or the system overheating. I/O devices such as the keyboard, mouse, or monitor orapplication errors don’t usually cause a system to lock up. |
| When a system freezes and you must restart it, check Event Viewer to see if it has reported a hardware failure. Other tools that can help are | Reliability and Performance Monitor, Vista Problem Reports and Solutions window, and Vista Memory Diagnostics. |
| When I/O devices give errors, be sure to check | Device Manager for warnings and Event Viewer for information it has tracked. |
| A blue screen error happens when processes running in | Kernel Mode encounter a problem and Windows must Stop the system. |
| Tools that can be used to troubleshoot and solve startup problems with Windows Vista are | The Advanced Boot Options menu, the vista Recovery Environment, and the command prompt windows in Windows RE. |
| To start, a computer needs | CPU, motherboard, memory, power supply, and boot device (hard drive, optical disc, or other boot device). |
| The Vista startup is managed by two files: | Windows Boot Manager (BootMgr)and Windows Boot Loader (WinLoad.exe) |
| The Vista configuration data is stored in the Vista | Boot Configuration Data (BCD) file |
| BootMgr file and the BCD file are stored in the | system partition (the active partition) |
| The Vista Boot Configuration Data (BCD) file | is structured the same as a registry file and contains configuration information about how Vista is started |
| After POST, the BIOS turns to________to find out to which device it should look to find an operating system. | CMOS RAM |
| Windows Vista system has successfully started when you can | log onto Windows and the Windows desktop is loaded |
| Most services and drivers are stored in C:\Windows\System32 or C:\Windows\System32\Drivers and have an | .exe, .dll, or .sys file extension. |
| Smss.exe starts the part of the Win32 subsystem that displays graphics and the Windows progress baris displayed on the screen. When you see the progress bar, | you know the Windows kernel has loaded successfully. |
| Boot the OS with a minimum configuration and can be used to solve problems with a new hardware installation or problems caused by user settings is called | Safe Mode |
| When you boot in Safe Mode, you will see “Safe Mode” in all four corners of your screen. In addition, you have a GUI interface in Safe Mode. The screen resolution | 600×800 and the desktop wallpaper (background) is black |
| The Windows startup is officially completed | when the Windows desktop appears and the wait circle disappears |
| When Safe Mode first losds, if Windows senses the problem is drastic, it give you opportinity to go directly to | Systerm Restore |
| When you load Windows in Safe Mode, all files used for the load are recorded in the | Ntbtlog.txt file. Use this file to identify a service, device driver, or application loaded at startup that is causing a problem. |
| ENABLE LOW-RESOLUTION VIDEO (640X480)In Windows XP, this option is called “Enable VGA Mode.” | Use this option when the video setting does not allow you to see the screen well enough to fix a bad setting. |
| Registry settings collectively, called the ____________________, are saved in the registry each time the user successfully logs onto the system. | Last Known Good Configuration |
| Recall that______________ is the domain database managed by a domain controller that tracks users and resources on the domain. | Active Directory |
| By default, Windows automatically restarts immedialtely after it encounters a system failure, which is also called a | Stop error or blue screen error |
| If you trying to shut down a system and it encounters an error. The error can cause the system to continually reboot rather than shut down. For Windows Vista or XP, choose___________to stop the rebooting. | Disable automatic restart on system Failure |
| The_____________is an operating system launched from the Vista DVD that provides a graphical and command-line interface. | Windows Vista Recovery Environment (RecEnv.exe), also known as Windows RE |
| Windows Complete PC Restore | Completely restore drive C and possibly other drives to state when last backup made. Everything on the Hard drive is lost because the restore process completely erases the drive and restores the OS. |
| If key registry files are corrupted or deleted, the system will not start. You can use the | Windows RE command prompt Window to restore registry files using those saved in the C:\Windows\System32\Config\RegBack. This RegBack folder contains partial backups of the registry files. |
| A Windows 2000/XP system has started up | when the user logged on, Windows desktop loaded, hourglass associated with pointer disappeared |
| One key file used by Windows 2000/XP startup is(1) | Boot.ini (1) |
| The______________file is a hidden text file stored in the root directory of the active partition that Ntldr reads boot.ini to determine available operating systems and how to set up the boot.(2) | Boot.ini (2) |
| There are two main sections in Boot.ini: | The [boot loader] section and The [operating systems] section List of operating systems |
| A boot disk cannot be used to troubleshoot problems associated with | unstable device drivers or any other system files stored in the \Windows folder or its subfolders. |
| Load the Recovery Console and use the Fixmbr and Fixboot commands to | repair the MBR and the OS boot sector. |
| The Advanced Options Menu can help if the problem is a faulty device driver or system service. However, if the problem goes deeper than that, the next tool to use is the(1) | Recovery Console(1) |
| The__________is a command-driven operating system that does not use a GUI. With it, you can acess the FAT16, FAT32, and NTFS files systems.(2) | Recovery Console(2) |
| The Recovery Console is | designed so that someone can’t maliciously use it to gain unauthorized access |
| A____________ uses an underscore as the last character in the file extension; for exam-ple, Netapi32.dl_ | compressed file |
| The Windows 2000_______________should be used only as a last resort because it restores the system to the state it was in immediately after the Windowss 2000 installation. All changes made since the installation are lost. | Emergency Repair Process |
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