A+ certification troubleshooting
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Which Step in troubleshooting? Asking the user questions | 1st Step - Identify the problem
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| Which step in troubleshooting? Identify changes to the computer or environment | 1st Step - Identify the problem
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| Which step in troubleshooting? New software installed, settings changed? | 1st Step - Identify the problem
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| Which step in troubleshooting? Review documentation | 1st Step - Identify the problem
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| Which step in troubleshooting? No direct action, just gleaning info | 1st Step - Identify the problem
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| Which step in troubleshooting? Do not list causes but choose a probable cause | 2nd Step - Establish a theory of probable cause.
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| Which step in troubleshooting? Determine if it is a hardware or software issue | 2nd Step - Establish a theory of probable cause.
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| Which step in troubleshooting? Test your theory of probable cause | 3rd step - Test the theory to determine a cause
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| Which step in troubleshooting? Theory failed go back to step 2 | 3rd step - Test the theory to determine a cause
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| Which step in troubleshooting? Can't figure it out, escalate. | 3rd step - Test the theory to determine a cause
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| Which step in troubleshooting? Theory correct, immediately implement. | 4th step - Establish a plan of action to resolve the problem and implement the solution.
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| Which step in troubleshooting? Put the computer through it's paces to make sure it's working. | 5th step - Verify full system functionality and implement preventative measures.
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| Which step in troubleshooting? Set up steps to prevent the problem from happening again. | 5th step - Verify full system functionality and implement preventative measures.
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| Which step in troubleshooting? New preventative measures may affect other systems. Get permission. | 5th step - Verify full system functionality and implement preventative measures.
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| Which step in troubleshooting? Document what happened. | 6th step - Document findings, actions and outcomes.
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| What should you do before making any changes to the computer? (best answer) a. Identify the problem b. Establish a plan of action c. Perform a backup d. Escalate the problem | c. Always perform a backup when making changes.
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To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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Created by:
sallisonlou
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