Busy. Please wait.
or

show password
Forgot Password?

Don't have an account?  Sign up 
or

Username is available taken
show password

why


Make sure to remember your password. If you forget it there is no way for StudyStack to send you a reset link. You would need to create a new account.
We do not share your email address with others. It is only used to allow you to reset your password. For details read our Privacy Policy and Terms of Service.


Already a StudyStack user? Log In

Reset Password
Enter the associated with your account, and we'll email you a link to reset your password.

Remove Ads
Don't know
Know
remaining cards
Save
0:01
To flip the current card, click it or press the Spacebar key.  To move the current card to one of the three colored boxes, click on the box.  You may also press the UP ARROW key to move the card to the "Know" box, the DOWN ARROW key to move the card to the "Don't know" box, or the RIGHT ARROW key to move the card to the Remaining box.  You may also click on the card displayed in any of the three boxes to bring that card back to the center.

Pass complete!

"Know" box contains:
Time elapsed:
Retries:
restart all cards




share
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.

  Normal Size     Small Size show me how

A+ Troubleshooting

A+ certification troubleshooting

QuestionAnswer
Which Step in troubleshooting? Asking the user questions 1st Step - Identify the problem
Which step in troubleshooting? Identify changes to the computer or environment 1st Step - Identify the problem
Which step in troubleshooting? New software installed, settings changed? 1st Step - Identify the problem
Which step in troubleshooting? Review documentation 1st Step - Identify the problem
Which step in troubleshooting? No direct action, just gleaning info 1st Step - Identify the problem
Which step in troubleshooting? Do not list causes but choose a probable cause 2nd Step - Establish a theory of probable cause.
Which step in troubleshooting? Determine if it is a hardware or software issue 2nd Step - Establish a theory of probable cause.
Which step in troubleshooting? Test your theory of probable cause 3rd step - Test the theory to determine a cause
Which step in troubleshooting? Theory failed go back to step 2 3rd step - Test the theory to determine a cause
Which step in troubleshooting? Can't figure it out, escalate. 3rd step - Test the theory to determine a cause
Which step in troubleshooting? Theory correct, immediately implement. 4th step - Establish a plan of action to resolve the problem and implement the solution.
Which step in troubleshooting? Put the computer through it's paces to make sure it's working. 5th step - Verify full system functionality and implement preventative measures.
Which step in troubleshooting? Set up steps to prevent the problem from happening again. 5th step - Verify full system functionality and implement preventative measures.
Which step in troubleshooting? New preventative measures may affect other systems. Get permission. 5th step - Verify full system functionality and implement preventative measures.
Which step in troubleshooting? Document what happened. 6th step - Document findings, actions and outcomes.
What should you do before making any changes to the computer? (best answer) a. Identify the problem b. Establish a plan of action c. Perform a backup d. Escalate the problem c. Always perform a backup when making changes.
Created by: sallisonlou