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A+ Troubleshooting

A+ certification troubleshooting

QuestionAnswer
Which Step in troubleshooting? Asking the user questions 1st Step - Identify the problem
Which step in troubleshooting? Identify changes to the computer or environment 1st Step - Identify the problem
Which step in troubleshooting? New software installed, settings changed? 1st Step - Identify the problem
Which step in troubleshooting? Review documentation 1st Step - Identify the problem
Which step in troubleshooting? No direct action, just gleaning info 1st Step - Identify the problem
Which step in troubleshooting? Do not list causes but choose a probable cause 2nd Step - Establish a theory of probable cause.
Which step in troubleshooting? Determine if it is a hardware or software issue 2nd Step - Establish a theory of probable cause.
Which step in troubleshooting? Test your theory of probable cause 3rd step - Test the theory to determine a cause
Which step in troubleshooting? Theory failed go back to step 2 3rd step - Test the theory to determine a cause
Which step in troubleshooting? Can't figure it out, escalate. 3rd step - Test the theory to determine a cause
Which step in troubleshooting? Theory correct, immediately implement. 4th step - Establish a plan of action to resolve the problem and implement the solution.
Which step in troubleshooting? Put the computer through it's paces to make sure it's working. 5th step - Verify full system functionality and implement preventative measures.
Which step in troubleshooting? Set up steps to prevent the problem from happening again. 5th step - Verify full system functionality and implement preventative measures.
Which step in troubleshooting? New preventative measures may affect other systems. Get permission. 5th step - Verify full system functionality and implement preventative measures.
Which step in troubleshooting? Document what happened. 6th step - Document findings, actions and outcomes.
What should you do before making any changes to the computer? (best answer) a. Identify the problem b. Establish a plan of action c. Perform a backup d. Escalate the problem c. Always perform a backup when making changes.
Created by: sallisonlou
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