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Pre midterm

Quiz yourself by thinking what should be in each of the black spaces below before clicking on it to display the answer.

Noise, provide examples   Barriers/distractions Channel overload, physical/technical, emotional, environmental  
Internal communication   between members of the organization  
External communication   between members of org and general public  
Upward communication   subordinate to superiour  
Downward communication   superior to subordinate  
horizontal/lateral communication   communication within same level  
Business communication   to perform and to persuade  
When writing you should know your receivers....   purpose  
6 things to know when writing   Your reader Size of audience Environmental interferences Readers level of understanding Preferences and expectations Your personal history with reader  
Keypoint: be less...   selfish in communicating, consider what your reader needs to know.  
Your job is to be   a filter, and be able to include information that is needed.  
in terms of content, ensure information is   accurate, ethical, and sufficient  
Select channel of communication that corresponds to...   own needs and receivers needs  
5 things to consider when selecting a channel   type of volume of detail level of accuracy of channel speed required and feedback time richness of medium secrecy  
Advantages/disadvantages of reports   good for high volume, formality, high detail bad for instand feedback  
adv/dis of letters   adv: intimacy and formality dis: slow in general  
adv of memos   good for internal communication, better for record keeping  
adv/dis of emails   good for attachments, instant communication, long distances bad for formality (sound cold), emotion, sensitive situations  
adv of faxes   good for visuals, and record keeping, written signature  
Adv/ dis of written in general   good for detail, planning, advanced-thinking bad for emotional content  
adv/dis of oral   good for emotions bad for no records  
adv/dis of electronics in general   good for speed, distance, and feedback bad for emotion, and formality  
Email is not a rich channel because there is...   no tone of voice, body language, and facial expressions  
Email works well with...   basic routines People in different time zones Control Referencing previous conversations  
Email doesn't work well with   Emotionally sensitive information People who can't write emails Highly sensitive, detailed, secret information Conflict resolution  
Front loading   emphasis is placed on main ideas through structuring of paragraphs, and emails with main ideas "loaded first"  
Direct approach is good if your audiences reaction is... It is direct because readers don't want to filter through information.   eager, pleased, interested, or neutral Starts off with main idea, and important points. Information supported with detail after.  
Use indirect approach when the audiences reaction is...   displeased. Neutral statement acts as transition to the bad news(body) Close warmly without mentioning bad news.  
If the audience is unwilling/uninterested.   capture their attention with statement or question, develop interest in body request action  
Active voice   Subject is acting Emphasizes/draws attention to subject Encourages action Stresses who needs to make something happen, not what needs to happen  
Passive voice   Subject is acted upon Draws attention to the object being acted upon Stresses what needs to happen, not who should do it. Bad for instructions/warnings indirect, softens the blow  
Parallel structure   Be consistent, give equal weight to items in list. same grammatical form  
For a bad news letter use direct approach if...   The reader is already expecting bad news, if its urgent to save readers time  
For bad news letter use indirect approach if...   the reader is not prepared for bad news the reader has emotional investment in news To soften the blow To continue good relations with reader to welcome feedback  
What are the goals of a bad news letter?   Communicate bad news, and gain acceptance. Maintain as much goodwill as possible preserve reputation of self and organization  
What is a buffer?   A buffer is a neutral statement used to establish common ground. Serves as a smooth transaction to the bad news. Communicates respect to reader.  
Block style format   Not indented, justified to the edge  
Modified block style   Signature is in centre of page  
White space   Enough to give readers a break, allows emphasis of important points.  
Comma splices   Joining two ideas (independent clauses using only a comma. Can be fixed by including a conjunction or a semi colon. (FANBOYS) For, And, Nor, But, Or, Yet, So  
Run-on sentences   Lack of punctuation  
Sentence fragment   Sentence lacking verb, key idea. (action) Dependent and independent clauses  
Persuasion   The ability to make people think or do what you would like tem to think or do.  
Writing plan for a persuasive request GBRM   Gain attention in the opening Build interest in body Reduce resistance Motivate action  


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Created by: wli043