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Chapters 1-12 PC class big book-troubleshooting pc's

Quiz yourself by thinking what should be in each of the black spaces below before clicking on it to display the answer.
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Question
Answer
What can cause damage to components through the discharge of static electricity?   ESD  
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Which connector type has a slight D-shape?   DB  
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Which connector type is most commonly used in the back of a PC?   Centronics  
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RJ-11 jacks are almost exclusively used for ____.   Modems  
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How many devices can be supported by USB on a computer?   127  
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Which of the following has developed and sponsors A+ Certification?   CompTIA  
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What company, or companies, administers actual CompTIA A+ testing?   Prometric  
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How many tests must you complete to become A+ certified?   2  
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What test must be passed for any of the certifications?   Essentials  
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How many A+ certification tracks exist?   3  
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How many clock cycles does the CPU require to act on a command?   At least 2  
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One billion cycles per second is equivalent to ____.   1 gigahertz  
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How many bits make up a byte?   8  
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Four bits make up a ____.   nibble  
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64 bits make up a ____.   Quad word  
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Which of the following stores the data that the CPU actively uses?   RAM  
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1 megabyte is equivalent to ____ bytes   1,048,576  
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Which of the following is equivalent to 1024 bytes?   1 Kilobyte  
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The CPU uses a series of actions to complete a task. What is this series of actions called?   Pipeline  
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Which of the following terms is used to define the first cache that the CPU uses?   L1 Cache  
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What kind of RAM is cache typically made of?   SRAM  
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What is used to hold a CPU?   ZIF  
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What cache was historically on the motherboard, but now often comes on the CPU?   L2  
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CPUs typically run faster than the clock. What do they use to do this?   Multipliers  
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What is a common voltage for CPUs?   3.3 volts  
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What is used to provide the proper voltage to a CPU?   Voltage regulator module (VRM)  
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Which CPU of AMD is a direct competitor of Intel's Celeron?   Duron  
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Many of today?s processors are measured by the process. What is a valid term for the process?   85 nanometer  
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Which socket is used in AMD Athlon XP CPUs?   Socket A  
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What is a benefit of a smaller process?   Cooler  
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What is the width of the frontside bus of an Intel Itanium CPU?   128 bit  
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What is the width of the physical address of an Intel Itanium CPU?   44 bits  
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Which is the housing for the Intel Itanium CPU?   PGA  
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Which CPU package does the AMD Opteron use?   Micro PGA  
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What is the practical limit for modern CPU clock speeds?   4 GHz  
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Because CPU makers can't make the processors run much quicker, they are instead doing what?   Combining multiple CPUs on a single chip  
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In the Pentium D, what does the D stand for?   Dual, as in two  
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If the number of wires in a CPU's address bus is 20, what is the maximum amount of RAM the CPU can handle?   220  
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In SDRAM, what does the S represent?   Synchronous  
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Where are programs stored when they NOT running?   Harddrive  
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When the user loads a program, where is it copied before it is run?   RAM  
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What unit is used to measure the capacity of RAM?   Byte  
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Which of the following is a mass storage device?   RAM  
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SDRAM comes on a stick known as a ____ on most modern PCs.   DIMM  
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What do most laptops use instead of a DIMM?   SO-DIMM  
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A DIMM in any one of the DIMM slots is referred to as ____.   A Bank  
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What was the width in bits of the original 8088 processor's frontside bus?   8  
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Most 8088 machine language commands need ____ byte(s).   1  
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Which of the following DIMMs is used in laptops?   144-pin SO-DIMM  
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Which RAM is tied to the system clock?   SDRAM  
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Modern CPUs since the Pentium have a data bus that is ____ bits wide.   64  
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What is RDRAM also known as?   RIMM  
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What type of computer uses the 68-pin micro-DIMM and 144-pin SO-DIMM?   Laptop  
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DDR SDRAM for laptops comes in ____.   172-pin micro-DIMMs  
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What type of RAM can handle speeds of up to 1066 MHz?   RDRAM  
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What kind of RAM did RAMBUS, Inc develop?   RIMM  
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AMD?s answer to RDRAM was ____.   DDR-SDRAM  
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All unused RIMM slots on a RDRAM motherboard should have a device called a ____ installed on them.   CRIMM  
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DDR SDRAM for desktops comes in ____.   184-pin DIMMs  
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What does excessive disk thrashing indicate?   Insufficient RAM  
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If Windows generates parity errors with the same addresses, the ____ is probably at fault.   RAM  
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The RAM count on a PC is based on units of ____ bytes.   1024  
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What are DIMMs and RIMMs?   RAM sticks  
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What is the DDR speed rating of DDR400 RAM?   It has a clock speed of 200 MHz  
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SDRAM uses the ____ speed.   clockspeed  
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The user has to install RIMMs in pairs as the ____ chip employs dual-channel architecture.   RDRAM  
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RAM with a PC rating of PC1600 has a clock speed of.....   200 MHz  
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RAM with a DDR2 PC speed rating of PC2-3200 has a core RAM clock speed of   100 MHz  
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The panic button inside the PC is called ____.   NMI  
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Which of the following handles the interconnection between most of the devices and the CPU?   Southbridge  
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Which of the following is a special database that holds key information about your system including the device drivers?   Registry  
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Where does the motherboard store the keyboard controller support program?   ROM chip  
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How many MB of programs do system ROM chips store?   2  
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Which of the following components is read-only?   ROM  
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Which chip acts as a clock to keep the current date and the time?   CMOS  
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Which chip is used to store information that describes specific device parameters?   CMOS  
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How can you easily clear the CMOS, including clearing the password?   Unplug the PC and remove the CMOS battery; unplug the pc and short the CMOS jumper.  
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From where can the boot option be selected?   Advanced BIOS Features  
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Which chip contains the system BIOS and can hold data permanently, even without electricity?   Flash ROM  
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Which chip can be reprogrammed to update its contents?   Flash ROM  
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Where does a SCSI host adapter store its BIOS?   Option ROM  
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Where do modern PCs store CMOS settings?   Flash ROM  
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What's a method of clearing the CMOS password?   Remove a jumper on the motherboard  
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What is POST?   power-on self test  
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The computer is beeping constantly after you have booted it. What's a likely problem?   RAM  
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Does POST check the modem?   No, it checks memory, CPU, and video  
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What is used to change or remove device drivers in Windows?   Device Manager  
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Where should you look to interpret different beep codes?   BIOS manufacturer  
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Where is POST located?   System ROM  
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Most modern systems have only a single beep code to indicate something is wrong. What is it?   one long beep and three short beeps  
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Which is the first electrical component to ?wake up? when a computer is turned on?   CPU  
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What are programs stored on ROM chips called?   Firmware  
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Upgrading the BIOS is also known as ________.   Flashing  
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When does the CMOS password appear?   At power on  
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Several lines at the end of POST are used to find the operating system. What is this called?   Bootstrap Loader  
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What does a computer use to permanently store programs and data when it is turned off?   harddrive  
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Making the address bus accessible to any device enables the device to have access to ____.   RAM or memory  
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The 8088 processor with an 8-bit external data bus runs at a speed of ____ MHz.   4.77  
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The AT bus is also known as the ____ bus.   16-bit ISA  
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The I/O address, containing the patterns of ones and zeroes, is written using the ____ numbering system.   hexadecimal  
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The CPU sends an I/O address using the first 16 address bus wires after turning on the ____ wire.   IO/MEM  
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What does the hexadecimal value 0 indicates?   A wires off  
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Where do expansion cards plug into?   Bus slots  
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Where can you check to ensure particular software works with your version of Windows?   Windows Marketplace  
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The CPU stops its current processing and deals with an interrupting device when the ____ wire is charged.   INT  
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The ____ handles data manipulation and uses I/O addresses to communicate with devices.   CPU  
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Direct memory access (DMA) enables the system to run background applications without interfering with the ____.   CPU  
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Where should you check to ensure you have the correct drivers for a device?   Manufacturer's website  
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When installing an expansion card, what should you be careful of?   ESD Damage  
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Classic DMA is used on most systems only by the ____.   Floppy Drive  
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Connectors on PCI cards can get dull from oxidation. How should they be cleaned?   Contact cleaning solution  
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What should be installed first, the USB device or the USB driver?   USB driver  
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What should be installed first, the FireWire device or the FireWire driver?   Firewire driver  
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Name two places that will allow you to uninstall a device in Windows XP?   Add or Remove Programs and Device Manager  
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Devices that use the ____ bus are self-configuring.   PCI  
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Which slot provides support for graphically intense computer games?   AGP  
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Configuration of resources being used by devices is done through ____ in modern systems.   Plug and Play  
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It is possible to check assigned resources using ____.   Device Manager  
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Which error symbol do you get which indicates a disabled device error?   red X  
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Successful installation of a compatible driver is indicated by _____ symbol in Windows XP.   the absence of a red X  
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When installing a modem into a PCI slot, what should be installed first, the hardware or the driver?   The device  
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____ is the smallest motherboard version in the ATX standard.   FlexATX  
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____ is a variant of the microATX created by Intel.   FlexATX  
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Some____ chips on a motherboard handle the infrared connection.   Super I/O  
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Intel-based motherboards use the term ____ hub instead of Northbridge.   Memory controller  
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____ are the lights that have positive and negative sides.   LED's  
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The function of each LED wire is usually printed on the ____.   Connector  
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Electrical surges and ESD can cause ____ failure.   Component  
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A(n) ____ symptom is the most difficult symptom to diagnose.   RAM  
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A brand new system failing due to manufacturing defects and any system failing due to a shock of electrostatic discharge is often called a ____ failure.   Burn in  
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What type of failure results in the PC failing to boot?   Catastrophic failure  
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The ____ type of motherboard has a large keyboard and a split P8/P9 style of power socket.   AT  
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The main problem with form factors such as LPX and NLX was their ____.   Inflexability  
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The only dedicated connector on an AT motherboard is the ____ plug.   Keyboard  
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____ makes the chipset for AMD Athlon 64 processors.   NVIDIA  
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The _______ determines the type of processor and RAM required for a motherboard.   chipset  
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Popular motherboard manufacturers include all of the following EXCEPT ____.   Northbridge  
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What type of failure usually happens within the first 30 days of use?   Burn in failure  
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ATX motherboards use a feature called ____ that allows software to turn the power on and off.   soft power  
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The LPX and NLX form factors provided an insertion slot for the ____ card.   riser  
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Shorter wires can easily handle double or quadruple the ____ speed of the motherboard.   clock  
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Many motherboards use a simple connector called a ____ to make some physical ports accessible from the front of the case.   dongle  
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What determines the type of case a motherboard needs and provides maximum expansion slot limit?   form factor  
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What provides support to USB and FireWire on computers?   The Motherboard  
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The motherboard mounts to the case via small connectors called ____.   standouts  
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What unit is used to measure voltage?   volt  
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What is the unit of measuring current?   ampere  
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Which of the following units is used to measure resistance?   Ohm  
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What type of voltage does a PC use?   DC  
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In an IEC-320 plug, which wire carries electrical voltage?   hot  
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Which of the following wires carries no voltage?   nuetral  
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A surge suppressor should be rated at a minimum of ____ joules   800  
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Power supplies come with a standard ____ for the motherboard and interior devices.   connector  
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The P1 connector from the power supply is plugged into the ____ socket.   P1  
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Which connector is the most common type of connector used for devices that require 5 V or 12 V of power?   Molex  
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The 3.5-inch floppy drive uses the ____ connector.   mini  
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Power supplies are rated in ____.   watts  
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What type of power connector is L-shaped?   SATA  
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A coworker is taking a computer overseas and asks you what concerns he should have. What do you tell him?   Make sure he switches the power supply to 230AC.  
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The standard modern power supply provides ____ volts of power.   3.3, 5, and 12  
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What uses the soft power feature?   ATX  
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Which power supply never turns off?   ATX  
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Molex connectors are used for ____ power.   peripheral  
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Most case fans have standard ____ connectors that are easy to plug in.   Molex  
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Expansion bays must be covered by the ____ to maintain proper airflow inside the case.   slot cover  
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The ____ power supply has a 24-pin main motherboard that resembles a 20-pin P1 connector.   EPS12 V  
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Which industry group came up with a non-ATX standard motherboard and power supply called EPS12 V?   Server System Infrastructure  
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A(n) ____ power supply converts energy efficiently.   Active PFC  
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What should be the outputs of the hot, neutral, and ground wires when tested with a multimeter?   115 V, 0 V, 0 V  
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How is DC voltage represented on multimeters?   V with a solid line above a dashed line  
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A PC doesn't work. What should you check first?   Ensure AC plug is plugged in  
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Power supplies are protected from spikes of AC current with the use of a ____. (3 things)   fuse, surge suppressor, and UPS  
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What UL rating should you look for on a surge suppressor?   UL1449  
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How many watts of power does a typical hard drive in a PC require?   15  
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How many watts of power does an Athlon64X2 CPU require at peak performance?   110  
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The notches in the Molex connector that guides installation are called ____.   chamfers  
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Which is the latest ATX power supply standard?   ATX12V 2.0  
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What class of fire extinguisher should be used on an electrical fire?   Class C  
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What is the amount of amps and volts needed by a particular device to function called?   Wattage  
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____ stores data in a unique pattern of 1s and 0s.   RLL  
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Each platter requires ____ heads.   Two  
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A ____ is a circle where data is stored on a drive.   Track  
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Which of the following hard drive geometry values is no longer relevant in today's PCs?   Write Precomp  
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Which interface requires a ribbon cable and a built-in controller on the drive itself?   ATA  
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How many drives can be supported with ATA-2 (sometimes called EIDE)?   FOUR  
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Modern PATA drives use a ____ connector for power.   Molex  
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The ____ interface enables non-hard drive devices to connect to the PC via the ATA controllers.   ATAPI  
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How many wires does the SATA interface have?   Seven  
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How many pins does an EIDE (ATA) drive have?   40  
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How many ATA devices can be connected to most modern PCs?   Four  
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Which of the following does NOT require jumper settings? PATA, ATA, SATA, OR AT   SATA  
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The drive technology that supports only a single device per controller channel is known as _____.   SATA  
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What is a series of SCSI devices working together through a host adapter called?   SCSI chain  
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The SCSI host adapter uses the ____ to differentiate between devices.   SCSI ID  
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What's the minimum number of drives needed for RAID 5?   3  
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A system with ____ extension can handle drives up to 137 GB.   INT13  
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The ____ standard has an enhanced block mode that enables drives to transfer up to 65,536 sectors in one chunk.   ATA/ATAPI-6  
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Since any SCSI device might be on the end of a chain, most manufacturers build SCSI devices that can ____.   self terminate  
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Internal SCSI devices connect to the host adapter with a ____-pin ribbon cable.   68  
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The host adapter is also referred to as a ____.   SCSI Controller  
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An ATA/100 can transfer data at ____ MBps.   100  
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ATA/66, ATA/100, and ATA/133 require a ____ cable.   80-wire  
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What is the process of spreading data across multiple drives?   disk striping  
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How many levels of RAID exist?   Seven  
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Disk mirroring is also known as _____.   RAID 1  
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Which RAID level was never implemented?   RAID 2  
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Which RAID levels combined dedicated data drives with dedicated parity drives?   RAID 3 AND RAID 4  
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Which operating system has built-in software for RAID 5?   Windows Server 2003  
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The mirroring technique in which each drive has its own controller is called ____.   Drive duplexing  
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SCSI ID numbers can range from 0 to ____.   15  
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What can happen if you reverse a SCSI cable during installation?   You can seriously damage the drive  
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Windows XP can create partitions using the ____ disk.   Basic  
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The ____ takes control of the boot process from the system BIOS.   MBR  
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How many partitions can be active at any given point in time?   One  
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All basic hard drive partition tables support up to ____ bootable partitions.   Four  
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The ____ stores the location of the operating system boot files.   Volume boot sector  
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The operating system is stored in a(n) ____ partition.   Primary  
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Which of the following is the default primary partition for Windows NT/XP/2000?   C:  
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A PC can boot to both Windows XP and Linux. What is this called?   Dual Boot  
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How many extended partitions can be created in a hard drive?   One  
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In Windows, each ____ is assigned a drive letter from C: to Z:.   Partition  
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Which file format is best suited for a Windows NT/2000/XP operating system?   NTFS  
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Which file system will not support a partition size of up to 2.1 GB?   FAT16  
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What tool can you use to find additional space on your hard drive?   Disk Cleanup  
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What tool in Windows 2000/XP is used to partition and format a drive?   Disk Management  
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A ____ volume is similar to a primary partition, but it is not a primary partition.   Simple  
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A ____ volume spreads out blocks of each file across multiple disks.   Striped  
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An entire physical drive can be added to another drive as a folder by creating a ____.   Mount Point  
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What?s the largest size of a new FAT32 partition in Windows XP?   32GB  
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A ____ is the base storage area for hard drives in the FAT format.   Sector  
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Each sector in a hard disk can store up to ____ bytes of data.   512  
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The FAT in floppy drives is ____ bits.   12  
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What code indicates that a sector in the hard drive is bad?   FFF7  
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Which of the following cluster codes indicates the end of file in a FAT16 system?   FFFF  
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How many bits are used to describe each cluster in FAT32?   32  
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Which of the following uses a master file table?   NTFS  
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The ____ is an upgraded version of NTFS file system used by Windows 2000/XP.   NTFS5  
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Which file system enables a user to adjust the cluster size?   NTFS  
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What type of problem does the error message "?No BOOT Device?" indicate?   Connectivity  
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What tool can be used to verify a hard disk on Windows XP?   Error checking tool  
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A(n) ____ is a drive that functions like a folder on another drive.   mount point  
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What is the storage capacity of the present day 3�-inch floppy disk?   1.44 MB  
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What is the device that is used to read a floppy disk?   floppy drive  
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The key preventative maintenance performed on floppy drives is____.   Cleaning  
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What will happen if the floppy drive cable is installed backward when installing a floppy drive?   LED will come on and stay on  
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What is the speed of USB 2.0?   480 Mbps  
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Which of the following would prove more damaging to a CD-RW?   Scratching the top of a disc  
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CD-ROMs store data using ____ burned into a glass master CD-ROM with a powerful laser.   microchip pits  
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CD-ROM drives use a ____ and mirrors to read the data off a CD-ROM.   Laser  
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All modern CD-R drives allow you to burn additional data onto a CD-R disc until the disc is full. What are these called?   multisession drives  
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What kind of memory do USB drives use?   Flash ROM  
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What is the floppy drive format most commonly used today?   3�-inch floppy drive  
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An 8�4�32� CD-RW drive reads at a speed of ____.   32�  
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If you have only floppy drive, what should it be called?   A:  
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While booting, most PCs will first look for an operating system in the ____ drive.   A:  
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If the floppy drive is installed on the middle connector, which drive letter is it assigned?   B:  
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How much data can the highest capacity version of a DVD store?   25GB  
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Most floppy cables have only the connectors for _____-inch drives.   3  
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After installing the floppy drive, the next step is to configure the ____ settings.   CMOS  
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DVD-ROM is the DVD-equivalent of the standard ____ data format.   CD ROM  
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Which of the following is a group of compression standards for both audio and video?   Moving Picture Experts Group (MPEG)  
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Which option is used to inform the PC not to check the floppy disk, during the POST?   Boot Up Floppy Seek  
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ATAPI CD-ROMS have regular ____ PATA (IDE) connectors and master/slave jumpers.   40-Pin  
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In Windows 2000, a user must edit the ____ to turn off the AutoPlay option.   Registry  
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Which of the following is a complete copy of a CD that can be burned to another CD to make a duplicate?   ISO file  
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Which wire on the floppy drive cable is called the Drive Change Signal?   34th  
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What can be used to read different USB cards?   Card reader  
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What is USB flash memory typically known as?   Thumb drive  
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Discs burned in ____ systems can be read by almost all CD- and DVD-media drives.   Windows XP  
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CD-R disks use ____ as part of the burning process.   light  
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Conventionally, if there is only one floppy drive, which drive letter should it be assigned?   A:  
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The inability of the source device to keep up with the burner is known as _____.   Buffer underrun  
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Which program can be used from within the Windows GUI to start an upgrade to Windows 2000 or XP?   WINNT32.exe  
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A Windows XP home computer can play the role of a(n) ____ computer on a network.   Standalone  
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Which setting enables you to adjust settings for the display of date, time, math separators, and currency symbols?   Locale  
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What program is used to check hardware and software compatibility?   Winnt32 /checkupgradeonly  
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A(n) ____ is a fix for a single problem within an operating system.   patch  
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When combined together, accumulated patches are called ____.   updates  
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The recommended amount of memory for a Windows XP computer is ____ MB of RAM.   256  
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What online tool can be used to check your hardware and software and report compatibility issues for an upgrade to Windows XP?   Upgrade Advisor  
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Which installation is popular for re-creating standard configurations?   image  
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During what phase of an installation can you partition the hard disk?   Text mode  
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Users will always be prompted for an installation directory during a(n) __________ installation.   clean  
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After installing Windows XP, the system must be activated within ____ days or the system will go into a limited use mode.   30  
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The minimum memory requirement for a Windows 2000 Professional computer is ____ MB.   64  
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Which card is recommended for a Windows 2000 Professional computer that will connect to a network?   Modern NIC  
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What is the ultimate authority that identifies whether hardware components are compatible with the operating system.   Windows Marketplace  
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You can upgrade directly to Windows 2000 from all of the following operating systems except which one?   Windows ME  
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Third-party disk compression applications are ______ in Windows XP.   not supported  
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Installing an operating system onto a hard drive with no previous OS installed is known as a(n)_____.   Clean install  
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The minimum size of the boot partition for Windows 2000 should be at least ____ GB.   2  
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The recommended hard disk space for a Windows XP computer is ____ GB.   4  
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For a Windows XP computer, a video card must support Direct X8 with at least ____ resolution.   800x600  
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What is the first process that runs on the Windows XP installation CD?   Upgrade Advisor  
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Which log file tracks the complete installation process, registry updates, and reboots of a Windows XP machine?   SETUPLOG.TXT  
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Which log file tracks each piece of hardware as it is installed on Windows XP?   SETUPAPI.LOG  
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A(n) ____ is a combination of fixes.   Service pack  
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When using cloned images, a problem is that all the images have the same SID. What tool can be used to make each new cloned image have a unique SID?   Sysprep  
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During a(n) ____ installation, the new operating system can be installed into a different subdirectory on a different drive, leaving the old operating system intact and usable.   multiboot  
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What is the Windows installation option that inherits all previous settings, hardware, and applications?   Upgrade  
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Which installation option is usually initiated by accessing a shared network directory?   Scripted  
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Expansion cards plug into_______   Expansion slots  
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RAM is measured in __________   megabytes or gigabytes  
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Expansion cards plug into_______   Expansion slots  
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RAM is measured in __________   megabytes or gigabytes  
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ATA and SCSI are two common types of ______drives.   IDE (integrated drive electronics)  
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USB devices are _________, meaning you can remove them while power is still on.   hot-swappable  
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A mouse typically uses a ___________ connector.   USB port or mini din  
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Groups of connected computers used for sharing information are also known as   Networks  
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CD ROM and DVD drives are actually _______ type drives and connect with a ribbon cable.   PATA  
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The two ATA standards in use today are _______ and ________.   PATA, SATA  
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A DVI connector is used for ____________.   Video cards  
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The _________ numbering system is used to describe the state of a wire at any given moment.   Binary  
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The temporary storage areas of a CPU are called ____________.   Registers  
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The memory closest to the CPU is called _________.   L1 Cache  
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Forcing a system to run faster than the speed it's designed for is called ______________   overclocking  
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The connection between the CPU, MCC, and the RAM is called the ______________   frontside bus  
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If a device wants to get the CPU's attention, it lights the interrupt wires with a special pattern of ones and zeroes. These ones and zeroes are known as ____________.   IRQ's - Interrupt requests  
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Newer systems use a type of DMA called _________, which doesn't require a DMA controller.   Bus Mastering  
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All the data transfer and commands flow through the ___________wires embedded in the motherboard.   trace  
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The __________ defines the type of the processor and RAM required for the motherboard.   chipset  
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Most modern chipsets are composed of two primary chips: the _______________ and the _________________.   Northbridge/southbridge  
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The form factor of the _______ motherboard replaced the rear panel with all the necessary ports built in.   ATX  
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The pressure of electorns in a wire is called __________.   Voltage  
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_________ current allows electrons to flow in one direction around continuous circuits.   DC  
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