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Professionalism

Quiz yourself by thinking what should be in each of the black spaces below before clicking on it to display the answer.
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Question
Answer
A person who performs a vocation or job requiring specialized educational training is:   A professional  
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A behavior exhibiting traits or features that correspond to the models and standards of that profession is known as:   professionalism  
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a list of professional standards is called:   code of ethics  
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technical skills requiring specialized training is known as:   hard skills  
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behaviors that enhance an individual's interactions is known as:   soft skills  
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lack of _____ ______ is the reason for most terminations   soft skills or professional behavior  
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Term used to encompass variations of a category, such as various types of life found on earth is   Diversity  
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________ means a specific ethnic, religious, or socioeconomic background   Culture  
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These belief systems can create challenges for the healthcare worker because individual preferences affect how patients respond to healthcare is known as:   culturally aware communication  
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A type of barrier to communicating with people from different cultures is:   stereotyping  
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What does it mean to honor a patients decisions and decision making process?   No means no! patients have the right to refuse service  
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Always make the patient feel like:   they are in control  
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Assessing a patients basic communication level helps you to know how:   to speak to them on their level of understanding  
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Each patient is an individual and should not be:   judged because of their beliefs or culture  
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Be mindful of patients with a holistic view because they may:   refuse treatment  
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Health is not simply the absence of illness but rather a state of;   physical and emotional well-being  
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Always get permission from the patient before talking in front of or to any family member about the patients so you do not violate:   HIPPA privacy act  
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Cultural diversity also applies to:   interprofessional communications  
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When encountering a situation you are not sure how to handle:   seek advice from a supervisor  
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If asked to perform out of your scope of practice:   politely say no and notify your supervisor  
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Dispaaraging comments and posts on social media could cause:   loss of job  
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The use of personal cell phones on the job is:   unprofessional  
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What department generates policies and procedures to protect patients, employees, and employer from loss or injury?   Risk management  
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Risk management helps protect from   liability and litigation  
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A venipuncture done improperly can cause:   temporary or permanent injury  
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Who set the specific standards that apply to those who perform venipuncture   CLSI The clinical and laboratory standards institute  
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Most injuries resulting from a phlebotomy procedure fall under:   malpractice or negligence  
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failure to secure the patient's consent for a procedure can result in   assault and battery charges  
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Communication with a patient needs to be handled with:   tact and professionalism  
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_________ has the burden of proof in a malpractice or negligence case.   the patient or person filing the claim  
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If asked to do something that goes beyond your level of training you should:   politely decline and notify a supervisor  
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avoid destructive and unethical criticism of team members because:   patients perception will be negative  
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never say ________ _______ about former team mates or employers   negative comments  
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allow patients to voice concerns but stay quiet so they don't construe your words as:   an admission of guilt or fault  
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proper documentation is a vital link in:   preventing liability  
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record results or variances immediately to prevent errors and   liability  
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The only real account of a healthcare event in litigation is:   documentation  
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communication medium used by all parts of the healthcare team to treat patients is:   the patient record, chart  
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OSHA mandates that all healthcare institutions maintain:   individualized exposure plans  
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employers must offer all new hires:   the hep B vaccine  
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the body's nonspecific response to change or demand is:   stress  
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stress can be a barrier to   communication  
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stress leads to:   accidents and bad judgment  
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________ is an energy depleting condition that can affect ones health and career   burnout  
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You are more susceptible to burnout if you are:   a perfectionist  
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type A personality is   a perfectionist  
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type B personality are   less effected by burnout  
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there are ________ phases of burnout   five  
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the first phase of burnout is:   the honeymoon phase  
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the second phase of burnout is   the awakening phase  
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the third phase of burnout is   the brownout phase  
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the fourth phase of burnout is   the full scale burnout phase  
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the fifth phase of burnout is   the phoenix phenomenon  
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stress that stirs excitement or challenged by a task is:   motivating and productive  
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ongoing stress can be   overwhelming and have negative effects on a person  
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Bad stress can:   lower your immune system  
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The best way to manage stress is to:   recognize the trigger  
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professional communities are comprised of   a group of individuals of a given field, professional organization/society  
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In addition to certification , registration, and licensing a phlebotomist must also maintain:   CE's continuing education credits every two years  
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_______ _______ refers to skills and knowledge attained for both personal development and career advancement   professional development  
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clinical tracing after academics is an   externship, internship, or rotation  
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working without payment   volunteering  
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______ experience helps build a resume   volunteer work  
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A document that summarizes your employment and educational history is:   a resume  
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Training in more than one job function or department is   cross training  
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The process of building alliances, socially and professionally is:   networking  
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