Professionalism
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
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| A person who performs a vocation or job requiring specialized educational training is: | A professional
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| A behavior exhibiting traits or features that correspond to the models and standards of that profession is known as: | professionalism
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| a list of professional standards is called: | code of ethics
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| technical skills requiring specialized training is known as: | hard skills
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| behaviors that enhance an individual's interactions is known as: | soft skills
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| lack of _____ ______ is the reason for most terminations | soft skills or professional behavior
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| Term used to encompass variations of a category, such as various types of life found on earth is | Diversity
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| ________ means a specific ethnic, religious, or socioeconomic background | Culture
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| These belief systems can create challenges for the healthcare worker because individual preferences affect how patients respond to healthcare is known as: | culturally aware communication
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| A type of barrier to communicating with people from different cultures is: | stereotyping
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| What does it mean to honor a patients decisions and decision making process? | No means no! patients have the right to refuse service
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| Always make the patient feel like: | they are in control
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| Assessing a patients basic communication level helps you to know how: | to speak to them on their level of understanding
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| Each patient is an individual and should not be: | judged because of their beliefs or culture
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| Be mindful of patients with a holistic view because they may: | refuse treatment
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| Health is not simply the absence of illness but rather a state of; | physical and emotional well-being
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| Always get permission from the patient before talking in front of or to any family member about the patients so you do not violate: | HIPPA privacy act
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| Cultural diversity also applies to: | interprofessional communications
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| When encountering a situation you are not sure how to handle: | seek advice from a supervisor
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| If asked to perform out of your scope of practice: | politely say no and notify your supervisor
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| Dispaaraging comments and posts on social media could cause: | loss of job
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| The use of personal cell phones on the job is: | unprofessional
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| What department generates policies and procedures to protect patients, employees, and employer from loss or injury? | Risk management
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| Risk management helps protect from | liability and litigation
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| A venipuncture done improperly can cause: | temporary or permanent injury
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| Who set the specific standards that apply to those who perform venipuncture | CLSI The clinical and laboratory standards institute
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| Most injuries resulting from a phlebotomy procedure fall under: | malpractice or negligence
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| failure to secure the patient's consent for a procedure can result in | assault and battery charges
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| Communication with a patient needs to be handled with: | tact and professionalism
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| _________ has the burden of proof in a malpractice or negligence case. | the patient or person filing the claim
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| If asked to do something that goes beyond your level of training you should: | politely decline and notify a supervisor
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| avoid destructive and unethical criticism of team members because: | patients perception will be negative
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| never say ________ _______ about former team mates or employers | negative comments
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| allow patients to voice concerns but stay quiet so they don't construe your words as: | an admission of guilt or fault
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| proper documentation is a vital link in: | preventing liability
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| record results or variances immediately to prevent errors and | liability
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| The only real account of a healthcare event in litigation is: | documentation
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| communication medium used by all parts of the healthcare team to treat patients is: | the patient record, chart
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| OSHA mandates that all healthcare institutions maintain: | individualized exposure plans
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| employers must offer all new hires: | the hep B vaccine
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| the body's nonspecific response to change or demand is: | stress
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| stress can be a barrier to | communication
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| stress leads to: | accidents and bad judgment
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| ________ is an energy depleting condition that can affect ones health and career | burnout
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| You are more susceptible to burnout if you are: | a perfectionist
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| type A personality is | a perfectionist
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| type B personality are | less effected by burnout
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| there are ________ phases of burnout | five
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| the first phase of burnout is: | the honeymoon phase
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| the second phase of burnout is | the awakening phase
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| the third phase of burnout is | the brownout phase
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| the fourth phase of burnout is | the full scale burnout phase
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| the fifth phase of burnout is | the phoenix phenomenon
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| stress that stirs excitement or challenged by a task is: | motivating and productive
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| ongoing stress can be | overwhelming and have negative effects on a person
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| Bad stress can: | lower your immune system
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| The best way to manage stress is to: | recognize the trigger
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| professional communities are comprised of | a group of individuals of a given field, professional organization/society
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| In addition to certification , registration, and licensing a phlebotomist must also maintain: | CE's continuing education credits every two years
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| _______ _______ refers to skills and knowledge attained for both personal development and career advancement | professional development
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| clinical tracing after academics is an | externship, internship, or rotation
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| working without payment | volunteering
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| ______ experience helps build a resume | volunteer work
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| A document that summarizes your employment and educational history is: | a resume
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| Training in more than one job function or department is | cross training
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| The process of building alliances, socially and professionally is: | networking
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Created by:
CWillems
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