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Professionalism
| Question | Answer |
|---|---|
| A person who performs a vocation or job requiring specialized educational training is: | A professional |
| A behavior exhibiting traits or features that correspond to the models and standards of that profession is known as: | professionalism |
| a list of professional standards is called: | code of ethics |
| technical skills requiring specialized training is known as: | hard skills |
| behaviors that enhance an individual's interactions is known as: | soft skills |
| lack of _____ ______ is the reason for most terminations | soft skills or professional behavior |
| Term used to encompass variations of a category, such as various types of life found on earth is | Diversity |
| ________ means a specific ethnic, religious, or socioeconomic background | Culture |
| These belief systems can create challenges for the healthcare worker because individual preferences affect how patients respond to healthcare is known as: | culturally aware communication |
| A type of barrier to communicating with people from different cultures is: | stereotyping |
| What does it mean to honor a patients decisions and decision making process? | No means no! patients have the right to refuse service |
| Always make the patient feel like: | they are in control |
| Assessing a patients basic communication level helps you to know how: | to speak to them on their level of understanding |
| Each patient is an individual and should not be: | judged because of their beliefs or culture |
| Be mindful of patients with a holistic view because they may: | refuse treatment |
| Health is not simply the absence of illness but rather a state of; | physical and emotional well-being |
| Always get permission from the patient before talking in front of or to any family member about the patients so you do not violate: | HIPPA privacy act |
| Cultural diversity also applies to: | interprofessional communications |
| When encountering a situation you are not sure how to handle: | seek advice from a supervisor |
| If asked to perform out of your scope of practice: | politely say no and notify your supervisor |
| Dispaaraging comments and posts on social media could cause: | loss of job |
| The use of personal cell phones on the job is: | unprofessional |
| What department generates policies and procedures to protect patients, employees, and employer from loss or injury? | Risk management |
| Risk management helps protect from | liability and litigation |
| A venipuncture done improperly can cause: | temporary or permanent injury |
| Who set the specific standards that apply to those who perform venipuncture | CLSI The clinical and laboratory standards institute |
| Most injuries resulting from a phlebotomy procedure fall under: | malpractice or negligence |
| failure to secure the patient's consent for a procedure can result in | assault and battery charges |
| Communication with a patient needs to be handled with: | tact and professionalism |
| _________ has the burden of proof in a malpractice or negligence case. | the patient or person filing the claim |
| If asked to do something that goes beyond your level of training you should: | politely decline and notify a supervisor |
| avoid destructive and unethical criticism of team members because: | patients perception will be negative |
| never say ________ _______ about former team mates or employers | negative comments |
| allow patients to voice concerns but stay quiet so they don't construe your words as: | an admission of guilt or fault |
| proper documentation is a vital link in: | preventing liability |
| record results or variances immediately to prevent errors and | liability |
| The only real account of a healthcare event in litigation is: | documentation |
| communication medium used by all parts of the healthcare team to treat patients is: | the patient record, chart |
| OSHA mandates that all healthcare institutions maintain: | individualized exposure plans |
| employers must offer all new hires: | the hep B vaccine |
| the body's nonspecific response to change or demand is: | stress |
| stress can be a barrier to | communication |
| stress leads to: | accidents and bad judgment |
| ________ is an energy depleting condition that can affect ones health and career | burnout |
| You are more susceptible to burnout if you are: | a perfectionist |
| type A personality is | a perfectionist |
| type B personality are | less effected by burnout |
| there are ________ phases of burnout | five |
| the first phase of burnout is: | the honeymoon phase |
| the second phase of burnout is | the awakening phase |
| the third phase of burnout is | the brownout phase |
| the fourth phase of burnout is | the full scale burnout phase |
| the fifth phase of burnout is | the phoenix phenomenon |
| stress that stirs excitement or challenged by a task is: | motivating and productive |
| ongoing stress can be | overwhelming and have negative effects on a person |
| Bad stress can: | lower your immune system |
| The best way to manage stress is to: | recognize the trigger |
| professional communities are comprised of | a group of individuals of a given field, professional organization/society |
| In addition to certification , registration, and licensing a phlebotomist must also maintain: | CE's continuing education credits every two years |
| _______ _______ refers to skills and knowledge attained for both personal development and career advancement | professional development |
| clinical tracing after academics is an | externship, internship, or rotation |
| working without payment | volunteering |
| ______ experience helps build a resume | volunteer work |
| A document that summarizes your employment and educational history is: | a resume |
| Training in more than one job function or department is | cross training |
| The process of building alliances, socially and professionally is: | networking |
Created by:
CWillems
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