WGU Business of IT - Applications – C846 Glossary Terms
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| show | Focuses on the delivery of incremental changes to software products in response to the evolving needs of users.
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| show | Any financially valuable component that can contribute to the delivery of an IT product or service.
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| Automation | show 🗑
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| Availability | show 🗑
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| Capacity and performance management practice | show 🗑
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| Change | show 🗑
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| Cloud computing | show 🗑
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| show | An ongoing organizational activity of continuous re-evaluation performed at all organizational levels to ensure that performance continually meets stakeholders' expectations.
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| Cost | show 🗑
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| Customer experience | show 🗑
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| Deliver and support value chain activity | show 🗑
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| Demand | show 🗑
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| show | Ensures that products and services continually meet stakeholder expectations for quality, costs, and time to market.
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| show | Provides a good understanding of stakeholder needs, transparency, and continual engagement and good relationships with all stakeholders.
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| Event | show 🗑
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| show | Enables the organization to maintain the alignment of its operations with the strategic direction determined by its governing body.
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| show | A person or group who is accountable at the highest level for the performance and compliance of the organization.
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| Guiding principle | show 🗑
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| Improve value chain activity | show 🗑
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| show | An unplanned interruption to a service or reduction in the quality of service.
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| show | Applies to both the practice of service management, as well as the services being managed.
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| show | Protects the information needed by the organization to conduct its business.
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| ITIL (Information Technology Infrastructure Library) | show 🗑
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| show | A source of good practice in service management.
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| show | Help to guide organizational decisions and actions and ensure a shared understanding and unified approach to ITSM throughout the organization.
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| show | Enhance the flexibility of the service value chain by supporting multiple chain activities.
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| ITSM (information technology service management) | show 🗑
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| Known error | show 🗑
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| show | Ensures that service components are available when and where they are needed, and that they meet agreed specifications.
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| show | An option or possibility to add value for stakeholders or otherwise improve the organization.
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| Organization | show 🗑
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| show | The ability of an organization to move and adapt quickly, flexibly, and decisively to support internal changes.
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| show | The ability of an organization to anticipate, prepare for, respond to, and adapt to incremental changes and sudden disruptions as external conditions change.
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| Organizations and people dimension | show 🗑
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| Outcome | show 🗑
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| show | A tangible or intangible deliverable of an activity.
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| Partners and suppliers dimension | show 🗑
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| Plan value chain activity | show 🗑
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| show | A set of interrelated or interacting activities that transform inputs into outputs.
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| show | Establishes and nurtures the links between the organization and its stakeholders at strategic and tactical levels.
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| show | A version of a service or other CI (configuration item)—or a collection of CI's—that's made available for use.
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| show | A possible event that could cause harm or loss, or make the achievement of objectives more difficult.
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| Service | show 🗑
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| show | A generic role an organization takes on when it receives services.
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| show | Captures demand for incident resolution and service requests.
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| show | A set of specialized organizational capabilities for enabling value for customers in the form of services.
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| Service offering | show 🗑
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| Service request management practice | show 🗑
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| show | A documented agreement between a service provider and a customer that identifies both services required and the expected level of service.
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| Service-level management practice | show 🗑
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| show | The person authorizing the budget for the consumed service.
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| Supplier management practice | show 🗑
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| show | Describes how the components and activities of an organization interact to create value through IT-enabled services.
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| show | A flexible model for the creation, delivery, and continual improvement of services.
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| Utility | show 🗑
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| show | The perceived benefits, usefulness, and importance of something.
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| show | A series of steps undertaken by an organization to create and deliver products and services to consumers.
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| Value stream mapping | show 🗑
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| Value streams and processes dimension | show 🗑
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| show | An assurance that a product or service meets agreed-upon requirements.
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