Vocabulary
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| Abbreviation | a shortened version of a longer word or phrase
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| Active | engaging or ready to engage
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| Aggressive Communication Style | a method of expressing needs and desires that does not take in to account the welfare of others
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| Analyzers | a person, machine, or device that analyzes.
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| Analyzers' Non-verbal Behaviors | different types of body movements, could help the person understand what you are trying to say without saying it.
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| Assertive Communication Style | the ability to express positive and negative ideas and feelings in an open, honest and direct way.
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| Brainstorming | group discussion to produce ideas or solve problems.
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| Collaborators | a person who works jointly on an activity or project; an associate.
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| Collaborators' Non-verbal Behaviors | Direct, prefer to be in control, sense of urgency, louder volume and express limited to no emotion.
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| Constructive Criticism | the process of offering valid and well-reasoned opinions about the work of others. Can be both positive and negative
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| Controllers | a person or thing that directs or regulates something.
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| Controllers' Non-verbal Behaviors | the transmission of messages or signals through a nonverbal platform such as eye contact, facial expressions, etc... between two individuals.
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| Criticism | the expression of disapproval of someone or something based on perceived faults or mistakes.
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| Customer | a person or organization that buys goods or services from a store or business.
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| Customer Relations (Customer Service) | The development of an ongoing connection between a company and its customers. The relationship involves marketing communications, sales support, technical assistance and customer service
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| Defensive | used or intended to defend or protect.
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| Detached | separate or disconnected.
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| Enunciate | say or pronounce clearly.
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| Etiquette | the customary code of polite behavior in society or among members of a particular profession or group
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| Formative Evaluation | A formative evaluation (sometimes referred to as internal) is a method for judging the worth of a program while the program activities are forming (in progress).
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| Impact Evaluation | An impact evaluation relies on rigorous methods to determine the changes in outcomes which can be attributed to a specific intervention based on analysis.
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| Involved | difficult to comprehend; complicated
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| Need (Target Audience) | A target audience is the demographic of people most likely to be interested in your product or service
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| Non-verbal | not involving or using words or speech.
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| Objective | (of a person or their judgment) not influenced by personal feelings or opinions in considering and representing facts.
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| Passive | accepting or allowing what happens or what others do, without active response or resistance.
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| Passive Aggressive Communication Style | Passive-aggressive communicators are most likely to communicate with body language or a lack of open communication to another person, such as giving someone the silent treatment, spreading rumors behind people's backs or sabotaging others' efforts
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| Passive Communication Style | a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs.
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| Process Evaluation | it focuses on the implementation process and attempts to determine how successfully the project followed the strategy laid out in the logic model.
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| Professional | relating to or connected with a profession.
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| Reflection | the throwing back by a body or surface of light, heat, or sound without absorbing it.
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| Research (Target Audience) | the systematic investigation into and study of materials and sources in order to establish facts and reach new conclusions.
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| Socializers | a person who enjoys mixing socially with others.
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| Socializers' Non-verbal Behaviors | people who like mixing with others without talking, or talking very little. Uses more body language than verbal
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| Specificity (Target Audience) | the quality of belonging or relating uniquely to a particular subject.
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| Strategy (Target Audience) | a plan of action or policy designed to achieve a major or overall aim.
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| Sympathize | feel or express sympathy.
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| Target Audience | the specific group of people you want to reach with your marketing message.
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| Verbal | relating to or in the form of words.
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