Human/Labor Relations
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| What are the two databases to search in Highline library? | 1. Business Search Complete
2. Academic Search Complete
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| What is Human Labor Relations? | The study of relationships among people and how they interact.
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| Reflection, in our course, is defined as: | The analysis of people’s own preconceptions, thoughts, bias’, behaviors and outcomes.
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| Human Relations (HR) | Interactions among people
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| Goal of Human Relations | To create a win-win situation by satisfying employee needs while achieving organizational objectives.
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| Win-Win Situation | Occurs when the organization and the employees both get what they want.
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| Total Person Approach | Realizes that an organization employs the whole person, not just his or her job skills.
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| Behavior | What people do and say.
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| Levels of Behavior | Are individual, group and organizational.
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| Group Behavior | Consists of the things two or more people do and say as they interact.
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| Organization | Is a group of people working to achieve one or more objectives.
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| Organizational Behavior (OB) | Is the collective behavior of an organization's individuals and groups.
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| Performance | Is the extent to which expectations or objectives have been met, and is a relative term.
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| Systems effect | All people in the organization are affected by at least one other person, and each person affect the whole group or organization.
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| Elton Mayo | -Is called the "father of human relations."
-Hawthorne Effect
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| Hawthorne Effect | Refers to an increase in performance caused by special attention given to employees, rather than tangible changes in the work.
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| Theory Z | Integrates common business practices in the United States and Japan into one middle-ground framework appropriate for use in the United States.
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| Intrapersonal Skills | Are within the individual and include characteristics such as personality, attitudes, self-concept, and integrity.
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| Interpersonal Skill | Is the ability to work well with a diversity of people.
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| Leadership Skill | The ability to influence others and work well in teams.
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| Eric Berne | Transactional Analysis (TA).
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| William Ouchi | Theory Z
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| Robert Own | The father of personnel administration.
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| Tom Peters | Excellence in American Corporations.
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| Frederick Taylor | Father of Scientific Management
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| Written and oral communication | Able to communicate effectively orally and in writing
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| Ethical Understanding and Reasoning | Able to identify ethical issues and address the issues in a socially responsible manner
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| Analytical thinking | Able to analyze and frame problems.
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| Information Technology | Able to use current technologies in business and management contexts
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| Interpersonal relations and teamwork | Able to work effectively with other and in team enviornments
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| Diverse and multicultural work enviornments | Able to work effectively in diverse environments.
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| Reflective Thinking | able to understand oneself in the context of society
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| Application of knowledge | Able to translate knowledge of business management into practice.
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| 10 Human Relation Guidelines | -Be Optimistic
-Be Positive
-Be Genuinely Interested in Other People
-Smile and Develop a Sense of Humor
-Call people by Name
-Listen to People
-Help Others
-Think before you Act
-Apologize
-Create Win-Win Situations
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| 3 Myths | 1. Technical Skills are more Important than Human Relation skills
2. It's just common Sense
3. Leaders are born, not made
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| Systems Approach | Focuses on the whole system with an emphasis on the relationships between its parts.
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| Psychological contract | Is the shared expectations between People
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| Personality | Is a relatively stable set of traits that aids in explaining and predicting individual behavior.
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| Type A personality | Is characterized as fast moving, hard driving, time conscious, competitive, impatient, and preoccupied with work.
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| Locus of control | Is a continuum representing one’s belief as to whether external or internal forces control one’s destiny.
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| Big Five Model of Personality | Categorizes traits into the dimensions of surgency, agreeableness, adjustment, conscientiousness, and openness to experience.
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| Stress | Is an emotional and/or physical reaction to environmental activities and events.
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| Stressors | Are situations in which people feel anxiety, tension, and pressure.
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| Burnout | Is the constant lack of interest and motivation to perform one’s job because of stress.
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| Controlling Stress Plan | Includes: step 1, identify stressors; step 2, determine their causes and consequences; and step 3, plan to eliminate or decrease the stress.
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| Intelligence | Is the level of one’s capacity for new learning, problem solving, and decision making.
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| Perception | Refers to a person’s interpretation of reality.
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| Stereotyping | Which is the process of generalizing the behavior of all members of a group.
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| Perceptual Congruence | Refers to the degree to which people see things the same way.
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| Primacy Effect | Is the way people perceive one another during their first impressions.
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| Four-minute barrier Image | Is the time we have to make a good impression.
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| Accommodators | Prefer learning by doing and feeling.
Tend to learn primarily from hands-on experience. Act on gut feelings, relying more on other people for information than on technical analysis.
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| Divergers | Prefer learning by observing and feeling.
Have the ability to view concrete situations from many different points of view. Take their time gathering and analyzing many alternatives.
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| Convergers | Prefer learning by doing and thinking.
Seek practical uses for information focusing on solutions. Prefer dealing with technical tasks and problems rather than with interpersonal issues.
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| Assimilators | Prefer learning by observing and thinking.
Effective at understanding a wide range of information and putting it into a concise, logical form. Tend to be more concerned with abstract ideas and concepts than with people.
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| 5 Components of Emotional Intelligence: | -Self-awareness
-Managing emotions
-Motivating yourself
-Empathy
-Social skills
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| Learning organizations | Cultivate the capacity to learn, adapt, and change with the environment in order to be innovative with speed.
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