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BUSN 160

Human/Labor Relations

QuestionAnswer
What are the two databases to search in Highline library? 1. Business Search Complete 2. Academic Search Complete
What is Human Labor Relations? The study of relationships among people and how they interact.
Reflection, in our course, is defined as: The analysis of people’s own preconceptions, thoughts, bias’, behaviors and outcomes.
Human Relations (HR) Interactions among people
Goal of Human Relations To create a win-win situation by satisfying employee needs while achieving organizational objectives.
Win-Win Situation Occurs when the organization and the employees both get what they want.
Total Person Approach Realizes that an organization employs the whole person, not just his or her job skills.
Behavior What people do and say.
Levels of Behavior Are individual, group and organizational.
Group Behavior Consists of the things two or more people do and say as they interact.
Organization Is a group of people working to achieve one or more objectives.
Organizational Behavior (OB) Is the collective behavior of an organization's individuals and groups.
Performance Is the extent to which expectations or objectives have been met, and is a relative term.
Systems effect All people in the organization are affected by at least one other person, and each person affect the whole group or organization.
Elton Mayo -Is called the "father of human relations." -Hawthorne Effect
Hawthorne Effect Refers to an increase in performance caused by special attention given to employees, rather than tangible changes in the work.
Theory Z Integrates common business practices in the United States and Japan into one middle-ground framework appropriate for use in the United States.
Intrapersonal Skills Are within the individual and include characteristics such as personality, attitudes, self-concept, and integrity.
Interpersonal Skill Is the ability to work well with a diversity of people.
Leadership Skill The ability to influence others and work well in teams.
Eric Berne Transactional Analysis (TA).
William Ouchi Theory Z
Robert Own The father of personnel administration.
Tom Peters Excellence in American Corporations.
Frederick Taylor Father of Scientific Management
Written and oral communication Able to communicate effectively orally and in writing
Ethical Understanding and Reasoning Able to identify ethical issues and address the issues in a socially responsible manner
Analytical thinking Able to analyze and frame problems.
Information Technology Able to use current technologies in business and management contexts
Interpersonal relations and teamwork Able to work effectively with other and in team enviornments
Diverse and multicultural work enviornments Able to work effectively in diverse environments.
Reflective Thinking able to understand oneself in the context of society
Application of knowledge Able to translate knowledge of business management into practice.
10 Human Relation Guidelines -Be Optimistic -Be Positive -Be Genuinely Interested in Other People -Smile and Develop a Sense of Humor -Call people by Name -Listen to People -Help Others -Think before you Act -Apologize -Create Win-Win Situations
3 Myths 1. Technical Skills are more Important than Human Relation skills 2. It's just common Sense 3. Leaders are born, not made
Systems Approach Focuses on the whole system with an emphasis on the relationships between its parts.
Psychological contract Is the shared expectations between People
Personality Is a relatively stable set of traits that aids in explaining and predicting individual behavior.
Type A personality Is characterized as fast moving, hard driving, time conscious, competitive, impatient, and preoccupied with work.
Locus of control Is a continuum representing one’s belief as to whether external or internal forces control one’s destiny.
Big Five Model of Personality Categorizes traits into the dimensions of surgency, agreeableness, adjustment, conscientiousness, and openness to experience.
Stress Is an emotional and/or physical reaction to environmental activities and events.
Stressors Are situations in which people feel anxiety, tension, and pressure.
Burnout Is the constant lack of interest and motivation to perform one’s job because of stress.
Controlling Stress Plan Includes: step 1, identify stressors; step 2, determine their causes and consequences; and step 3, plan to eliminate or decrease the stress.
Intelligence Is the level of one’s capacity for new learning, problem solving, and decision making.
Perception Refers to a person’s interpretation of reality.
Stereotyping Which is the process of generalizing the behavior of all members of a group.
Perceptual Congruence Refers to the degree to which people see things the same way.
Primacy Effect Is the way people perceive one another during their first impressions.
Four-minute barrier Image Is the time we have to make a good impression.
Accommodators Prefer learning by doing and feeling. Tend to learn primarily from hands-on experience. Act on gut feelings, relying more on other people for information than on technical analysis.
Divergers Prefer learning by observing and feeling. Have the ability to view concrete situations from many different points of view. Take their time gathering and analyzing many alternatives.
Convergers Prefer learning by doing and thinking. Seek practical uses for information focusing on solutions. Prefer dealing with technical tasks and problems rather than with interpersonal issues.
Assimilators Prefer learning by observing and thinking. Effective at understanding a wide range of information and putting it into a concise, logical form. Tend to be more concerned with abstract ideas and concepts than with people.
5 Components of Emotional Intelligence: -Self-awareness -Managing emotions -Motivating yourself -Empathy -Social skills
Learning organizations Cultivate the capacity to learn, adapt, and change with the environment in order to be innovative with speed.
Created by: maryvrey
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