ITIL Lifecycles and definitions
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
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| Service Strategy | Setting overall direction, it acts as the axis around which the lifecycle rotates
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| Service Design | Covers designing services to meet the strategic objectives
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| Service Transition | Covers introduction of the service, and subsequent changes to it
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| Service Operation | Covers the actual running of the service in the live environment
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| Continual Service Improvement | Covers production and prioritization of improvement programmes and projects based on strategic objectives
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Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
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If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
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Created by:
JohnMerchant
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