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PC Maintenance

Quiz yourself by thinking what should be in each of the black spaces below before clicking on it to display the answer.
        Help!  

Term
Definition
A+ Certification   an industry recognized certification for PC repair technician  
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Technical Documentation   a slightly more indepth version of a users manual  
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Expert System   is designed and written to help solve problems  
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Ticket   a form that holds the users information as well as the information of the system needing technical support  
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Call Tracking   software to track the progress of a ticket  
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License   when you purchase genuine software you are buying the license to use it legally  
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Copyright   intended to prevent the unauthorized reproduction of media  
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Software Piracy   making illegal copies of of the original software  
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Chain Of Custody   documentation that shows a trail of illegal activity  
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Hypervisor   a program that manages a virtual workstation  
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Hardware-Assisted Virtualization   enhances the processor support for virtual machines and must be enabled in BIOS setup  
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HTPC Cases   small cases that are made to sit on a shelf or an entertainment center  
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Virtualization Server   a virtual desktop for users on multiple client machines  
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Thick Client   another word for desktop or laptop used as a virtualization client  
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Thin Client   a tiny computer that has an operating system and it only needs to have a browser so it can communicate with the server.  
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