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Chapter 9 Terms
PC Maintenance
Term | Definition |
---|---|
A+ Certification | an industry recognized certification for PC repair technician |
Technical Documentation | a slightly more indepth version of a users manual |
Expert System | is designed and written to help solve problems |
Ticket | a form that holds the users information as well as the information of the system needing technical support |
Call Tracking | software to track the progress of a ticket |
License | when you purchase genuine software you are buying the license to use it legally |
Copyright | intended to prevent the unauthorized reproduction of media |
Software Piracy | making illegal copies of of the original software |
Chain Of Custody | documentation that shows a trail of illegal activity |
Hypervisor | a program that manages a virtual workstation |
Hardware-Assisted Virtualization | enhances the processor support for virtual machines and must be enabled in BIOS setup |
HTPC Cases | small cases that are made to sit on a shelf or an entertainment center |
Virtualization Server | a virtual desktop for users on multiple client machines |
Thick Client | another word for desktop or laptop used as a virtualization client |
Thin Client | a tiny computer that has an operating system and it only needs to have a browser so it can communicate with the server. |