Professor Zhang
Quiz yourself by thinking what should be in
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| The automation of a traditional process. | Technology
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| 3 Types of Restaurant POS processing: | 1) Manual data entry (non-automated capture) 2) System Supported (POS-based workstation) 3) Self-service (mobile/web/kiosk
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| What helps us do things faster, better & cheaper w/ enhanced accuracy, reliability & consistency. | Technology
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| What type of pricing do airlines use? | Dynamic
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| Revenue Management, Cashless Transactions, In-house Publishing, Auto-Posting of Charges, HSIA, Digital Media, E-commerce, M-commerce, T-commerce, Self-Service Technology: are all an example of what? | Recent Hospitality Innovations
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| HSIA is the same as what? | Wifi
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| E-Commerce = | Internet
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| M-Commerce = | Mobile
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| T-Commerce = | Tablet
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| 3 most wanted Christmas gifts: | 1 Cash, 2 Gift cards, 3 iPhone
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| Most popular gift cards = | Starbucks, iTunes, Target
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| The (control or information) flow flows between Input/Output units and an External Storage Device along with between the External Storage Device and CPU. | Information Flow
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| The (control or information) flow flows between the CPU and Input/Output Units, and between the CPU and External storage device. | Control Flow
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| Monitors, printers | Output units
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| Keyboard, touchscreen terminal, mice, scanner, voice recognition | Input units
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| Although hosp industry = quickly adapting, the most common input/output unit used in the industry is the: | CRT (Cathode-Raytube)
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| Most important hardware component in an automated system. The "brain", controls other system components. | CPU (Central Processing Unit)
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| What's in charge of: Arithmetical/logical unit Control Unit Operating System Internal Memory | CPU - Central Processing Unit
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| What's either a box on the floor or integrated into the monitor? | CPU - Central Processing Unit
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| What memory stores a permanent control program entered by comp developer that may also house the operating system? | ROM - Read Only Memory
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| What memory is also called non-volatile memory? | ROM - Read Only Memory
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| What memory contains start-up info and can't be written/erased? | ROM - Read Only Memory
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| What memory stores temporary data entered in the computer? | RAM - Random Access Memory
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| What memory is also called read/write or volatile memory? | RAM - Random Access Memory
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| Internal/permanent, or long-term storage that's not the same as memory. | Hard Drive
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| T/F: A hard drive is the same thing as memory. | False
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| Magnetic tapes (sequential access med.), magnetic disk (random access medium), hard disks, USB drives, optical disks (CD, DVD): are all examples of what? | External Storage Devices
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| CDs and DVDs are called what kind of disks? | Optical
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| A physical device connection. | Port
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| PnP stands for: | Plug and Play auto-configuration
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| Parallel, Serial, USB, ECP, IrDA, Wireless: are all types of what? | Ports
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| 8 bit transmission port | Parallel
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| Single bit transmission port | Serial
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| USB stands for: | Universal Serial Bus
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| ECP stands for: | Extended Capabilities Port
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| IrDA stands for: | Infrared device accessibility
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| Instructions commanding an automated system to perform useful tasks. | Software
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| What hardware needs to operate. | Software
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| System boot, diagnostics, maintenance, operating systems are all a function of what? | System Software
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| Controls interactions btw hardware components of an automated system & application software programs. | Operating Systems
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| Generic & industry software, non-integrate & integrated software, Word Processing, Electronic Spreadsheets, Database mngmnt, communications are all types of what? | Application Software
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| What type of software incorporates more than 1 program? | Integrated/Generic (type of Application Software)
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| Package that can be put to a wide variety of uses. Ex. Spreadsheet: which can be used for any task involving calculations or graph plotting. | Generic Software/Integrated
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| Package is produced to perform 1 specific task. Ex. program written to produce invoices & manage stock levels. | Application Specific Software/Non-integrated
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| Source Code >> Compiler >> Object Code Which code is human readable and which is machine readable? | Source Code = Human Readable
Object Code = Machine Readable
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| 2 dimensional barcode that can contain much more info than traditional barcodes. It was originally used for tracking vehicles parts during manufacturing. | QR Codes (Quick Response)
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| What are used to link offline world w/ online world & replace paper by embedding info which can be used w/ a mobile device instead of printing a handout? | QR Codes (Quick Response)
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| What Program Development Concept design flows from smallest part of triangle down to biggest part. (From menu >> Recipes >> Ingredients) | Management Design
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| What Program Development Concept design flows from biggest part of triangle down to smallest part. (From Ingredients >> Recipes >> Menu) | Developer's Design
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| 5 C's of Multiprocessor Interfacing: | Confidence
Contracts
Communications
Comparisons
Contingencies
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| 1 of the 5 C's of Multiprocessor Interfacing that says test each system separately. | Confidence
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| 1 of the 5 C's of Multiprocessor Interfacing that says analyze existing provisions. | Contracts
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| 1 of the 5 C's of Multiprocessor Interfacing that says what, how, when. | Communications
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| 1 of the 5 C's of Multiprocessor Interfacing that says identify installed users. | Comparisons
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| 1 of the 5 C's of Multiprocessor Interfacing that says plan downtime strategies. | Contingencies
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| ROT: Maintenance and support expenses shouldn't exceed what %? | 1%
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| Companies spend what % of profit from online booking? | 25%
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| The techno-cycle used for restaurants flows from Input Data >> Process >> Output Information and has no memory flow from input >> process. | Data Processing Cycle
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| The techno-cycle used for hotels flows from Input Data >> Process >> Output Information and has memory flow from input >> process additionally. | Electronic Data Processing
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| Does the Electronic Data Processing Techno-cycle used by hotels have an additional flow of memory from input >> process? | Yes
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| Does the Data Processing Cycle Techno-cycle used by restaurants have an additional flow of memory from input >> process? | No
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| The 3 Electronic Data Processing objectives = | Throughput, Efficiency, Streamlining
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| Minimizing time of data processing cycle is what EDP objective? | Throughput
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| Minimizing data handling procedures is what EDP objective? | Efficiency
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| Minimizing non-critical output is what EDP objective? | Streamlining
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| Speed. reliability, accuracy, retention, communications & *control* are advantages of what? | EDP Elec. Data Processing
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| A measured perception of quality, value & reputation. | Brand Index
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| Analog Signals >> Modem >> Digital Signals | Analog Signals >> Modem >> Digital Signals
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| An application for rapidly storing & retrieving data. Consists of a collection of interrelated data. (A set of files.) | Database
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| A group of interrelated records. (A set of records.) | File
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| A set of fields. | Record
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| A set of data. | Field
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| Rank biggest to smallest: 1 File 2 Field 3 Byte 4 Database 5 Bit 6 Record | Database (biggest) > File > Record > Field > Byte > Bit
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| Is a byte or a bit the smallest part of a database and is made up of 0s and 1s? | Bit
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| 4 Types of Databases: HNRO | Hierarchical, Network, Relational, Object Oriented
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| What type of database is similar to a family tree? | Hierarchical Database
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| What type of database has less ordered relationships and is like a circular version of the hierarchical database type? | Network Database
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| What type of database organizes data in tables w/ rows & columns, flexible data organization & uses SQL? | Relational Database
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| What type of database is new and more powerful for handling multimedia & graphic-based data (iTunes album covers). | Object Oriented Database
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| Software providing users & database administrators the ability to access & manipulate data. | Database Management System
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| What combine files, record & enable users to manage databases? | Keys (Primary & Foreign)
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| What key is a unique identifier? | Primary Key
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| What key is a connector? | Foreign Key
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| Query format providing instructions for building & modifying the structure of a database or for modifying data stored in tables. | SQL - Structured Query Language
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| SQL stands for: | Structured Query Language
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| A massive collection of enterprise data. | Data Warehouse
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| Limited to a single decision of business or functional area. | Data Mart
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| Data segmentation for intense application analysis. | Data Cube
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| What part of the Menu >> Beverage >> Toppings diagram is Data Warehouse? | Menu
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| What part of the Menu >> Beverage >> Toppings diagram is Data Mart? | Beverage
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| What part of the Menu >> Beverage >> Toppings diagram is Data Cube? | Toppings
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| Process of finding relationships in data. | Data Mining
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| Profiling, clustering & targeting are types of what? | Data Mining
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| Ability to execute application software on an external server. [SaaS] | Cloud Computing
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| Web based services allowing indv to construct a profile, connect w/ others, and view & traverse their connections made w/in the system. | Social Media
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| What are the 2 most popular forms of social media? | Facebook, Twitter
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| What social media form has grown extremely quickly lately? | Instagram
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| 64% of ppl (76% 25-34 yr ppl) use what to make travel plans? | Social Media
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| What form of social media is great for companies to use to listen to customers? | Twitter
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| STEPPS of why things catch on are: | Social Currency
Trigger
Emotion
public
Practical Value
Stories
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| Social Currency, Trigger, Emotion, Public, Practical Value, & Stories are the 6 STEPPS reasons for what? | Why things catch on
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| Collection of computers & network hardware interconnected by communication channels allowing sharing of resources & info. | Network
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| What are the 3 types of Networks? | LAN, MAN, WAN
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| LAN stands for: | Local Area Network
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| MAN stands for: | Metropolitan Area Network
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| WAN stands for: | Wide Area Network
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| A lot of memory, hard disk space, faster CPU that provides shared resources to the network. Can be client/server architecture or peer to peer arch. | Server
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| What can be client/server architecture or peer to peer arch? | Server
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| Personal Computer, node/client network component. | Workstation
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| Cable type, network topology, network interface card. | Physical Construction
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| 3 Types of Cables: | 1 Twisted-pair cable
2 Coaxial cable
3 fiber-optic (FiOS)
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| 3 Types of Network Topology: | Bus, Ring, Star
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| What type of network topology do these characteristics describe?: + Implementation, less cable, quick setup, cheap - Cable length, # of stations, troubleshoot, performance | Bus Topology
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| In this type of network topology all nodes are connected to 2 other nodes to form a circle. | Ring Topology
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| In this type of network topology each node connects to separate center node hub. | Star Topology
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