terms
Quiz yourself by thinking what should be in
each of the black spaces below before clicking
on it to display the answer.
Help!
|
|
||||
|---|---|---|---|---|---|
| best defense against problems | prevention
🗑
|
||||
| successful troubleshooters proceed | logically and methodically
🗑
|
||||
| troubleshooting steps | identify the problem
🗑
|
||||
| troubleshooting steps | establish a theory of probable cause
🗑
|
||||
| troubleshooting steps | test the theory to determine the cause
🗑
|
||||
| troubleshooting steps | establish a plan of action to resolve the problem and identify potential effects
🗑
|
||||
| troubleshooting steps | implement the solution or escalate
🗑
|
||||
| troubleshooting steps | verify system functionality
🗑
|
||||
| troubleshooting steps | document findings
🗑
|
||||
| one danger in troubleshooting technical problems | jumping to conclusions
🗑
|
||||
| take time to pay attention to | the users,system and network behaviors, and any error messages
🗑
|
||||
| narrowing down the area affected by a problem | can eliminate some causes and point to others
🗑
|
||||
| troubleshooting steps | discover the time or frequency with which a problem occurs
🗑
|
||||
| narrowing the scope | helps limit the number of possible problems
🗑
|
||||
| watch the user | best way to verify that a user is doing things correctly
🗑
|
||||
| you can react in two ways if you suspect that a network change has generated a problem | attempt to correct the problem that resulted from a change
🗑
|
||||
| you can react in two ways if you suspect that a network change has generated a problem | attempt to restore it to its previous state
🗑
|
||||
| theory of probable cause | what might be the problem based on what you see
🗑
|
||||
| symptoms of physical layer problems | noise
🗑
|
||||
| symptoms of physical layer problems | segment,network length exceeds standards
🗑
|
||||
| symptoms of physical layer problems | improper terminations,faulty loose cables
🗑
|
||||
| symptoms of physical layer problems | faulty nics
🗑
|
Review the information in the table. When you are ready to quiz yourself you can hide individual columns or the entire table. Then you can click on the empty cells to reveal the answer. Try to recall what will be displayed before clicking the empty cell.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
To hide a column, click on the column name.
To hide the entire table, click on the "Hide All" button.
You may also shuffle the rows of the table by clicking on the "Shuffle" button.
Or sort by any of the columns using the down arrow next to any column heading.
If you know all the data on any row, you can temporarily remove it by tapping the trash can to the right of the row.
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Created by:
cgeaski
Popular Computers sets