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BCOM Chapter1
BCOM 2050 Chapter 1 Terms
| Question | Answer |
|---|---|
| what is Business Communication 2.0 | A new approach to business communication based on social communication. |
| What is audience-centered approach? | Understanding and respecting the members of your audience and making every effort to get your message across in a way that is meaningful to them. |
| What are code of ethics? | A written set of ethical guidelines that companies expect their employees to follow. |
| What is communication? | The process of transferring information and meaning using one or more written, oral, visual, or electronic media. |
| What is a communication barrier? | Forces or events that can disrupt communication, including noise and distractions, competing messages, filters, and channel breakdowns. |
| What are communication channels? | Systems used to deliver messages. |
| What is a communication medium? | The form in which a message is presented; the four categories of media are oral, written, visual, and electronic. |
| What is a copyright? | A form of legal protection for the expression of creative ideas. |
| What is corporate culture? | The mixture of values, traditions, and habits that give a company its atmosphere and personality. |
| What is Decoding? | Extracting the idea from a message. |
| What is Defamation? | The international communication of false statements that damage character of reputation. |
| What is Encoding? | Putting an idea into a message (words, images or a combination of both). |
| What is ethical communication? | Communication that includes all relevant information, is true in every sense, and is not deceptive. |
| What is an ethical dilemma? | Situation that involves making a choice when the alternatives aren't completely right. |
| What is etiquette? | The expected norms of behavior in any particular situation. |
| What is feedback? | Information from receivers regarding the quality and effectiveness of a message. |
| What is information overload? | Condition in which people receive more information than they can effectively process. |
| What is intellectual property? | Assets including patents, copyrighted materials, trade secrets, and even Internet domain names. |
| What is a message. | The "container" for an idea to be transmitted from a sender to a receiver. |
| What is perception? | A person's awareness or view of reality; also, the process of detecting incoming messages. |
| What is selective perception? | The inclination to distort or ignore incoming information rather than change one's beliefs. |
| What is a social communication model? | An interactive, conversational approach to communication |
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