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Aug 28 WB1 SA
| Question | Answer |
|---|---|
| site map | a brief hierarchial representation of a web site that enables vistors to quickly identify areas of the site and naviage them |
| trouible ticket | a record of a problem related to a service provded b an ISP or cloud service provider. used to record receipt of a complaint and track resolution of the problem |
| software as a service (Saas) | software that is hosted cenreally on the internet and accessed by users with a web browser |