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OM Unit 3

Arkansas Frameworks Glossary Terms for Office Management Unit 3: Communications

Body language the posture, body movements, gestures, and facial expressions that serve as nonverbal communication
Communication the exchange of thoughts, messages, or information
Editing the process of making changes to refine a document
E-mail the electronic transfer of messages using computers and software
Five C’s of communication (coherent, clear, concise, complete, and correct) the basic concerns for efficiency and effectiveness in writing in the business world
Formal speaking communication situations that people can prepare for ahead of time, such as interviews, group discussions, and speaking engagements
Informal speaking the casual, unstructured situation in which most communication occurs, such as giving and receiving messages in casual or person-to-person interaction
Letter a business document used to communicate with an individual or a group outside an organization
Listening a mental process as well as the physical aspects of hearing
Memo a streamlined business document used to communicate with an individual or a group within an organization; also called a memorandum
Nonverbal communication communication that does not use words, including various movements of the total body such as facial expressions, gestures of hands and arms, and posture
Proofreader’s marks symbols used to highlight an error and to indicate that a correction needs to be made
Proofreading checking a document carefully for errors or omissions
Report a presentation of organized information that will be used by the reader for a specific purpose
Scanner an input device to input text, graphics, and photos by “reading” printed documents
Verbal communication communication that uses words, which can be either written or oral
Voice mail a messaging system that uses computers and telephones to record, send, store, and retrieve voice messages
Created by: MsCHall


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