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OM Unit 3
Arkansas Frameworks Glossary Terms for Office Management Unit 3: Communications
| Term | Definition |
|---|---|
| Body language | the posture, body movements, gestures, and facial expressions that serve as nonverbal communication |
| Communication | the exchange of thoughts, messages, or information |
| Editing | the process of making changes to refine a document |
| the electronic transfer of messages using computers and software | |
| Five C’s of communication (coherent, clear, concise, complete, and correct) | the basic concerns for efficiency and effectiveness in writing in the business world |
| Formal speaking | communication situations that people can prepare for ahead of time, such as interviews, group discussions, and speaking engagements |
| Informal speaking | the casual, unstructured situation in which most communication occurs, such as giving and receiving messages in casual or person-to-person interaction |
| Letter | a business document used to communicate with an individual or a group outside an organization |
| Listening | a mental process as well as the physical aspects of hearing |
| Memo | a streamlined business document used to communicate with an individual or a group within an organization; also called a memorandum |
| Nonverbal communication | communication that does not use words, including various movements of the total body such as facial expressions, gestures of hands and arms, and posture |
| Proofreader’s marks | symbols used to highlight an error and to indicate that a correction needs to be made |
| Proofreading | checking a document carefully for errors or omissions |
| Report | a presentation of organized information that will be used by the reader for a specific purpose |
| Scanner | an input device to input text, graphics, and photos by “reading” printed documents |
| Verbal communication | communication that uses words, which can be either written or oral |
| Voice mail | a messaging system that uses computers and telephones to record, send, store, and retrieve voice messages |
Created by:
MsCHall
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