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OM Unit 2

Arkansas Frameworks Glossary Terms for Office Management Unit 2: Human Relations

TermDefinition
Emergency procedure plan carefully planned steps to follow in case of trouble or danger
Ergonomics the study of the effects of the work environment on the health and well-being of employees
Ethics a system of moral standards or values
Fraud intentional deception to cause a person or business to give up property (assets) or some lawful right
Gossip usually incomplete and/or false statements about individuals or situations that may be harmful to the company or its employees
Home office space within a person’s home that is organized for the efficient performance of office tasks
Insubordination failure to follow orders or instructions; refusal to do what is commanded
Mobile office an establishment defined by its ability to accomplish business activities in a temporary environment
Occupational Safety and Health Administration (OSHA) provides research, information, education, and training in the field of occupational safety and health
Piracy unauthorized copying of a computer program that has been written by someone else
Self-assessment a personal evaluation of one's strengths and weaknesses
Sexual harassment any unwanted and offensive sexual look, comment, suggestion, or physical contact that causes discomfort in the workplace
Social behavior good manners, appropriate language, appropriate dress, and general conduct outside of the office environment
Teamwork cooperation among members of a group
Traditional office a permanent place where the operations of the business, professional person, or organization take place
Virtual office the capability to perform work activities away from a traditional office setting
Created by: MsCHall
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