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COMPTIA

QuestionAnswer
A technician is adding a company video from a video cassette to the company's website. Which of the following devices should be used to complete this task? Video capture card
Corrupt Windows XP system files are keeping a PC from booting. Which of the following is the BEST option to resolve this issue? Recovery Console
Which of the following boot devices would a technician use for RIS? Network
Which of the following ports would Windows Firewall need to make an exception for in order to allow FTP access? 21
80mm and 120mm are common sizes for which of the following PC components? Case fans
Which of the following is the MOST common way to cool a CPU? Heat sink
Which of the following connections must be paired FIRST with the device before use? Bluetooth
A user reports that they walked away from their laptop for 30 minutes and when they came back the screen was very dim. The user tried moving the mouse and increasing the brightness setting, but neither worked. Which of the following should the technician Check if the laptop is now on battery power
Which of the following connectors is commonly used on a coaxial cable? BNC
Which of the following BEST describes a situation that would require STP cable? Installation in an area with high EMI
Which of the following will allow the use of BitLocker if the computer does not have a TPM chip? USB key
A user notices that the battery light on the laptop is flashing when the laptop is on a docking station. Which of the following should the technician perform FIRST? Reseat in the docking station
Which of the following is considered social engineering? Claiming to be someone else and asking for a reset of a login password
Which of the following is considered social engineering Entering a facility by posing as a telecommunications contractor
Which of the following is the purpose of thermal compound? To facilitate the transfer of heat from the CPU to the heat sink
A technician takes notes while a customer explains the potential issue. Which of the following parts of the troubleshooting process does this represent? Identify the problem
A customer reports that their computer is displaying `operating system not found' while booting. The technician confirms that the computer booted fine the previous day and that no devices were added. The technician also confirms that no software changes w A diskette was placed in the disk drive.
The portion of a disk or drive that contains the MBR is known as the: boot sector.
A customer's system is infected with a virus. The technician removes the virus and updates the antivirus definitions. Which of the following steps of the troubleshooting process has the technician performed? Verify full system functionality and implement preventative measures.
Which of the following describes a Quad Core processor? Four CPU cores operating off one CPU package.
A computer turns on and a "Date and Time Not Set" message appears on the screen after the manufacturer logo. Which of the following is the MOST possible cause? The CMOS battery needs to be replaced
A technician is not able to boot to Windows OS. A "Non-bootable device found" message appears on the screen when the computer restarts. Which of the following is the MOST possible cause of the error message? A bootable HDD is not recognized in the BIOS.
Which of the following RAID types writes data identically to multiple drives at the same time? RAID 1
After print head replacement on a printer, it needs: alignment
Which of the following ports are commonly used to send/receive email? 25 / 11O
Which of the following connection types use the existing phone line as a carrier to provide access to the Internet Dial-up /DSL
Which of the following can be increased after a BIOS firmware upgrade? RAM
Which of the following are common hard drive speeds? (Select TWO). A. 7200 rpm/ 10,000 rpm
Which of the following is the FIRST component to transfer heat away from a processor? Thermal paste B.
Which of the following connector types is used on a CAT5 cable? RJ-45
Which of the following cables is fire retardant? Plenum
Which of the following PC expansion cards needs to be installed to record from a game console? Video capture
Which of the following is the correct pin out for T568B? Orange/white, orange, green/white, blue, blue/white, green, brown/white, brown
Which of the following is the correct pin out for T568A? Green/white, green, orange/white, blue, blue/white, orange, brown/white, brown
Which of the following 802.11 standards can operate at both 2.4 GHz and 5.0 GHz? A
A technician installs a new sound card but no sound can be heard. Which of the following tools can be viewed to see an error code? Device Manager
A technician has a PC that has no Internet connection. The IP address for the PC is 169.254.XXX.XXX. Which of the following should be checked FIRST Ethernet cable
A home user working outside an office reports that their laptop is no longer connecting to the Internet. Which of the following would a technician recommend to check FIRST? Wireless on/off switch
A user is unable to connect to their coworker's network share at \\workstation\share, but can connect via IP address. Which of the following ports is blocked on the router? 53
A technician suspects the power adapter is faulty. Which of the following tools should be used to check this? Multimeter
Which of the following connectors is used to connect a DSL modem to a wall outlet? RJ-11
A client has a laptop screen and an external screen. Which of the following is the BEST way to toggle between the two or show both at the same time? Function keys on keyboard
A user's monitor has both DVI and VGA connections. One morning the user cannot see a display even after a reboot. Which of the following should the technician check FIRST? Monitor settings
Which of the following should a technician recommend for a user with intensive application usage in need of a multitasking solution? (Select TWO). Large quantity of RAM/ Dual monitors
An automatic private Internet protocol address is assigned to a client when DHCP: is not responding
Which of the following network types would be used for a large college campus spanning several buildings in the same geographic area? MAN
Which of the following network devices would be MOST likely to perform Network Address Translation (NAT)? Router
Which of the following printer types has the HIGHEST page per minute (PPM) count without requiring any special type of paper? Laser
Which of the following expansion slots allows for the FASTEST data throughput? PCIe
Parity RAM includes error checking by which of the following methods? Adding an extra bit per byte of data stored
When assembling a new machine, which of the following drive types would allow for the LEAST amount of latency? Internal SSD
Which of the following is BEST for providing network security? Firewall
Which of the following provides the LEAST network security? Hub
Which of the following RAID levels extends the size of a volume without providing reliability or mirroring? RAID 0
Which of the following is an example of a MAC address? 00-00-00-1B-02-55
Which of the following wireless standards provides the GREATEST throughput speed? 802.11n
A service technician suspects the fuser assembly needs to be replaced. Which of the following is MOST likely the type of printer being repaired? Laser
Which of the following helps protect a laptop from overheating? Thermal compound
Best business practices in IT include: following up with acustomer to verify satisfaction
Which of the following would be required to setup a wireless small office home office (SOHO) network? Access point
A technician needs to configure a wireless small office home office (SOHO) network to provide IP addresses to devices on the network. Which of the following features should the technician configure? DHCP
A technician needs to harden a wireless small office home office (SOHO) network so that internal IP addresses are hidden from Internet users. Which of the following should the technician configure? Configure NAT
Which of the following ports MUST be open to transport files across a network using FTP? 21
Which of the following protocols is used to resolve an IP address to domain name? DNS
A technician needs to configure a computer with an external storage drive. Which of the following interfaces would provide the FASTEST throughput? eSATA
A technician needs to configure a computer system for MAXIMUM safety of stored data while staying cost effective. Which of the following RAID levels should be used? RAID 1
Which of the following connectors are typically used for wired Ethernet? (Select TWO). BNC/RJ-45
A technician is looking to install a 3.5 inch desktop hard drive into an external enclosure. Which of the following input interfaces would provide the MOST throughput for the drive? eSATA
A consultant has been asked to install the brightest possible projector into an office conference room that has a lot of natural sunlight. Which of the following specifications would BEST meet the client's needs? High lumens
Which of the following cable types delivers a signal over a single pin connector? Coaxial
Which of the following devices would allow a technician to utilize a single mouse, keyboard, and display to control numerous tower PCs? KVM
A technician is diagnosing a laser printer that is consistently having issues picking up paper from the first tray. Which of the following items would the technician replace FIRST? Rollers
Which of the following types of Ethernet should be used if a technician has no choice but to run cable along fluorescent lighting arrays in a suspended ceiling? STP
The T568B wiring standard is MOST commonly associated with which of the following cable types? CAT5
A company is replacing two older desktop PCs with new Windows 7 PCs. The PCs will be used for Point of Sales (POS) transactions and everything will be password protected or disabled. Which of the following is the BEST way to disable the DVD-RW drives? The BIOS
Which of the following is a function of the Northbridge in a chipset? Directly connects to AGP video
The process of voltage control to limit the volume of liquid delivered is used in: inkjet printers
A technician servicing a user's computer notices the user has a lot of desktop icons linking to inappropriate websites. Which of the following should the technician do NEXT? Report through proper channels
A technician has just finished installing a new NIC into a customer's desktop. Which of the following should the technician do NEXT? Provide proper documentation on the services provided
A technician servicing a computer notices it contains a lot of dust. Which of the following should the technician use to remove the dust? Compressed air
A technician needs to replace a computer's processor. Which of the following should the technician use to minimize static when installing the processor? ESD strap
Which of the following should a technician configure on a small office home office (SOHO) wireless router so IP addresses are automatically assigned to devices on the wireless network? DHCP
Which of the following is the default subnet mask for Class C IP addresses? 255.255.255.0
Which of the following is a Class B IP address? 128.10.0.1
IT just installed two memory modules that supports DDR3. A IT has just installed 2 memory modules on a motherboard that supports DDR3 RAM with the bus speed up to 1600 MHz. The specifications are DDR3 1066 MHz for one and DDR3 1333 MHz for another. which 1066 MHz
The webcam on a laptop stopped working. Which of the following should the technician do FIRST to troubleshoot the problem? Reinstall the driver for the webcam.
A customer states that since the new firewall has been installed, the customer has not been able to send email. Which of the following ports on the firewall should be checked? 25
Which of the following configurations BEST meets the specifications for media streaming, file sharing, and print sharing? Home server
A client wants to store video and music in one central location and stream it to multiple devices. Which of the following computers would BEST fill this need? Home server
A technician needs to make several patch cables. Which of the following tools would the technician use to attach the RJ-45 ends to the cables? Crimpers
If a server is in the DMZ, it receives Internet traffic before which of the following network devices? Firewall
A standard Internet mail account receives incoming messages on which of the following ports? 110
Which of the following network standards was the FIRST to use Multiple In Multiple Out (MIMO) technology? 802.11n
Which of the following network types would a group of interconnected Bluetooth devices be considered? PAN
A user has a new printer they want setup in their home. The user wants all their PCs as well as any guests with laptops to be able to print to it. MOST effective for meeting these requirements? (Select TWO). Ethernet/802.11x
Which of the following special function keys might prevent a user from connecting to the Internet? Wireless
A user states that their laser printer keeps jamming with paper getting stuck as it feeds past the top tray. Which of the following components MOST likely needs replacing? Pickup assembly
When connecting a PC to a television in order to stream a movie, which of the following connector types would only need one cable? HDMI
Which of the following fiber connector types uses a twist-on/twist-off mechanism? ST
Which of the following features would MOST commonly be configured for QoS on a small office home office (SOHO) router? VoIP
Which of the following should be recommended for cooling a high-end gaming PC? (Select TWO). Additional case fans/Liquid cooling system
When selecting a thin client, which of the following is MOST important? Network adapter speed
When selecting a computer to provide streaming video for several computers, which of the following would be the BEST choice? Home Server PC
When configuring a firewall to allow secure web traffic through, which of the following ports MUST be open? 443
The wireless antenna is typically located inside the laptop's: display bezel
Which of the following connection types would MOST commonly be found on a laptop to display out to an external monitor? (Select TWO). VGA/HDMI
A user's laptop does not produce sound even though the volume settings are at maximum in the operating system. Which of the following would MOST likely resolve this issue? A hardware volume control
Which of the following printers utilizes exposing as part of the printing process? Laser
A user has a parallel printer and wants to share it on the company network. Which of the following devices would the user need? A print server
Which of the following cable types uses a 9-pin connector? Serial
Which of the following is the range of SCSI IDs? 0-15
Thermal paste is used between the CPU and heatsink to: aid in the transfer of energy from the CPU to the heatsink.
Which of the following devices would allow a laptop to utilize a full array of external devices and receive power through a single physical connection? Docking station
Which of the following devices is necessary to provide power to a laptop LCD screen? Inverter
A user would like to share a local USB printer with several users in the office. Which of the following methods would BEST accomplish this? Enable print sharing
Which of the following printers includes a fuser replacement as part of preventative maintenance? Laser
Which of the following is the only place where initial boot settings can be configured? BIOS
Which of the following would benefit MOST from the use of dual monitors? A/V editing station
Which of the following cable types carries a digital signal? DisplayPort
Which of the following would a technician use to enable a physical second monitor that is connected to a laptop over HDMI? FN toggle keys
Which of the following laptop display types would theoretically consume the LEAST amount of power during normal usage? CRT
A technician is installing a new laser printer on a workstation that has Windows 7 Professional x86 installed. Which type of printer driver is needed to complete the installation? 32-bit
A user notices the print quality of a department laser printer is poor. Which of the following items should a technician do FIRST to fix this issue? Check the manufacturer's recommendations for maintaining the printer.
A technician has performed preventative maintenance on a laser printer. This involved replacement of rollers, fuser, and debris removal. Which of the following should be verified before placing the printer to online status? Maintenance page count should be set to zero.
A user states that a heavily used laser printer is jamming paper and the print quality is poor. Which of the following items would address the problem? Maintenance kit
Before installing a new expansion card, which of the following should a technician consider? (Select TWO). Power supply wattage/Bus type
A technician wants to install a printer to use port LPT1, but the computer does not currently have such a port. Which of the following expansion cards should the technician install and configure to create an LPT1 port? Parallel
A technician wants to have a RAID array in a server with two hard drives where one drive can fail, and the server will still work without having to take it offline for repair. Which of the following RAID levels should the technician use? RAID 1
A user wants to convert their current computer into an audio/video editing workstation by upgrading components. They want to start by upgrading the hard drive. Which of the following hard drives should be chosen to maximize read/write speed? Solid state
A user wants to replace their 17" CRT monitor with the thinnest possible 17" monitor available. Which of the following monitors should the user purchase? LCD
Which of the following peripheral devices MUST be calibrated before using? Touchscreen
Which of the following wireless encryption types is the MOST secure? WPA2
A technician has recently purchased a maintenance kit to be installed in a laser printer. Which of the following will be included in the maintenance kit? Pickup rollers
A technician needs to replace a desktop computer's power supply. Which of the following should the technician do FIRST? Remove watch and all jewelry
A technician observes another technician trying to steal a company laptop. Which of the following should the first technician do NEXT? Report through proper channels
A faster CPU has been installed on a desktop PC. During the initial boot an "Unknown Type of Processor" error message is received on the screen. What needs to be done for CPU to recognized by system. The system needs the latest version of BIOS firmware.
Which of the following MOST likely can be installed on CNR expansion slot? Modem
A user needs a new gaming computer which can be both fast and quiet. Which of the following should MOST likely be installed to meet the user's requirements? Liquid-based cooling system
Which of the following should a technician do NEXT, if the laptop's internal speakers do not work, after replacing the motherboard due to a video issue? Check the speaker's connection to the motherboard
A user is trying to connect a smartphone to a laptop via Bluetooth. The smartphone cannot find any Bluetooth devices in range. Which of the following is the MOST likely reason that the laptop is not visible to any Bluetooth devices? The Bluetooth discovery setting on the laptop is set to off.
Which of the following is the MAIN purpose of cleaning the printer during the imaging process? It takes off any residual toner left after development
Which of the following are the MOST common speeds for desktop IDE hard drives? (Select TWO). 5400 rpm/7200 rpm
Which of the following is MOST critical when installing a new processor in an existing system? Thermal paste
Which of the following are examples of output devices? (Select TWO). Printers/Display devices
Which of the following encryption types is the MOST secure for wireless networking? WPA
A client wants to take their old VCR tapes and put them on a DVD. Which of the following expansion cards would need to be installed in a computer to perform this task?
Which of the following 802.11 standards has the MAXIMUM throughput of 54 Mbps and uses 5.0 GHz frequency range? A
Which of the following is the FIRST thing a technician should do before putting their hand inside a computer case? Remove loose jewelry.
Which of the following socket types is for an Intel CPU? 1156
Which of the following socket types is for an AMD CPU? 940
Besides the CPU, which of the following components might have their own heatsink? Graphics card
A manager calls with an urgent issue and needs their machine fixed as soon as possible. The technician arrives and the office is empty, however there are several confidential papers on the desk. Which of the following should the technician do NEXT? Wait for the manager to return to clear the papers.
A customer calls to say the network printer is printing out random characters when sending a job to the printer. Which of the following is the MOST likely cause? The printer drivers are corrupted
The wattage rating is determined by which of the following? (Select TWO). Voltage/Current
A CAD/CAM user requires faster onscreen refresh rates. Which of the following slots allows for faster graphic performance? PCIe
A company recently installed a new network printer for 25 users in the marketing department. Some users are reporting they cannot print to this printer after they have connected to it. WHAT cause of the issue? The printer driver does not support all operating systems
A customer, who continually moves around the office on a daily basis, calls to ask for the best way to add USB ports to their laptop while making it as convenient to use an external display. Which of the following would meet the user's requirements? Docking station
Which of the following display types provides very thin displays by using charged transistors for backlighting? LED
Which of the following prevents static discharge from damaging sensitive computer components? ESD mat
A technician encounters prohibited materials on a computer located in a common area that is used by several employees. Which of the following should be done FIRST? Report the incident to management
A company has upgraded their printers and no longer has any impact printers. Which of the following items should be removed from their maintenance inventory? Printer ribbons
A technician is preparing to install a new wireless printer for use in an environment with several wireless networks installed. Which will be used to determine the wireless network that the printer will be available from? SSID
Which of the following enhances the quality of a display? Backlight
Which of the following RAM modules has a PC rating of 10600? DDR3
Which of the following types of RAM is typically used to improve reliability? ECC
Which of the following uses Intel's core i CPUs? (Select TWO). 1366/1155
Which of the following are types of front panel connectors? (Select TWO). AC 97/IEEE 1394
Which of the following drives requires the use of jumpers? (Select TWO). IDE/SCSI
Which of the following hard drives has the BEST shock resistance? SSD
Which of the following RAID configurations uses mirroring AND striping at the same time? RAID 10
An IDE hard drive can have a MAXIMUM transfer rate of: 133 Mbps
The maximum transfer rate of eSATA is: 3.0 Gbps
When a power supply does not meet minimum requirements for a motherboard, which of the following can happen? Computer will not POST
A user reports poor picture quality with a laptop connected to an LCD. Which of the following should the technician check FIRST for optimal picture quality? Native resolution
Older video cards used S-video to output to a TV. This standard has been replaced by: HDMI.
IEEE 1394 has a maximum transfer rate of: 800 Mbps
A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the RAM bay, the technician only found one RAM slot, however the laptop is specified to have two. Where would the other memory slot be typically located? Under the keyboard
Which of the following typically cannot be upgraded in a laptop? Video card
A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user's issue. Which of the following is the MOST appropriate response? "Please explain the issue and I will work to resolve it."
A user calls to report that a notice keeps appearing on their screen whenever they try to pull down video clips from a website. The notice says "This category is being blocked because it is streaming media. what is the best response "A new application was introduced to help improve and manage the network. The video should appear once you select continue on the message."
A user has been having difficulty with their PC. Which of the following is the BEST response a technician should give when a user asks for the definition of a particular bluescreen message? "It is difficult to know what is wrong without accessing the Microsoft Knowledge Base."
Which of the following is the BEST method for a technician to use to overcome language barriers with a client? Repeat the issues to the client for validation.
A customer calls the help desk to report that their computer is making a strange loud noise. Which of the following should the technician do FIRST after arriving at the site? Ask the customer open-ended questions to attempt to narrow down the issue, then repeat the issue to the customer for validation.
Which of the following is the FIRST step a technician should take to replace a network printer? Notify all users before unplugging the printer
Which of the following describes the BEST course of action a technician should take when a user continuously calls with computer issues? Explain that the user needs to fill out a work order for the computer problems.
A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user? Clarify the user's statements
Which of the following is the proper way to remove a PCMCIA card from a laptop running Windows XP? Click on the safely remove hardware icon, stop the device, and remove the card
Which of the following components would MOST likely be utilized in a virtualization server? (Select TWO). Maximum memory/Quad core CPU
On a new laptop, where are the reception ends of 802.11x wireless cabling routed? Up through the bezel of the display
Which of the following laptop hardware components requires a re-soldering process in order to replace properly? DC jack
A company would post official MSDS documentation for which of the following purposes? Guidance on proper disposal and handling of chemicals
Before beginning repair work on a PC, which of the following is the FIRST step? Disconnect power from the PC.
Which of the following activities should a technician avoid when working onsite with a customer? Taking personal phone calls related to other jobs
Which of the following is a laptop monitor technology that uses a backlight to produce an image on the screen? LCD
Which of the following displays has the HIGHEST hertz frequency? Plasma
A technician is working on a multi-part form printer. The first page of each form has light print while the remaining form parts are legible. Which of the following is the FIRST procedure the technician should perform? Change the ribbon
Which of the following technologies is MOST susceptible to image burn-in? CRT
Which of the following, working in tandem, are used in an LCD panel to produce an image on the screen? (Select TWO). Inverter module/Backlight
A small wired Windows workgroup needs a printing solution that all users can print to quickly and is always available. Which of the following solutions meets these requirements? A laser printer with an internal 10/100 print server.
A technician installs a CD-RW drive into a desktop computer. The computer sees the drive as a CD-ROM drive, not a CD-RW. Which of the following should the technician do NEXT Install the device driver
Which of the following ports on the back of a computer can a device with an RS-232 connector plug into? Serial
A technician is installing a new power supply into a computer. One of the power supply connectors that the technician needs to connect to the motherboard is square and contains 4-pins. This connector is known as which of the following? ATX
In a laser printer, which of the following components grabs the paper from the tray? Pickup roller
Which of the following wired printers will require a static IP address to be assigned as part of the installation process? Ethernet
A computer's case fan protects against which of the following environmental concerns? Heat
Which of the following expansion cards would a technician MOST likely install to allow a user to record a television program? Video capture
A technician replacing a CRT monitor and the battery inside of a UPS wishes to dispose of the replaced hardware. Which of the following should the technician do to BEST ensure proper disposal? Follow local government regulations for disposal.
Which of the following panel types consumes the MOST power? Plasma
Which of the following is set in the BIOS when the user is prompted to enter their password every time the laptop powers on? User access
A technician has installed a new CPU fan into a computer. The fan is working fine and the CPU is not overheating, but the monitoring tab does not show the option to control the current RPM of the CPU fan. what MOST likely the cause of the issue? A. The replacement fan cable has a 3-pin header.
Which of the following is the BEST method to reset the system BIOS on the motherboard to default settings if the reset jumpers are not available on PCB? Remove the CMOS battery for 5 seconds
Which of the following RAM types is used if it is labeled as 4 GB PC1333? DDR3
A technician has built a custom computer with dual monitors, and a large fast hard drive. Which of the following computers did the technician MOST likely build? Audio/Video editing workstation
Which of the following in the BIOS would need to be enabled for BitLocker to work? TPM
Which of the following would be used to help protect against brown outs, power surges, and blackouts? Battery backup
A user is suspected of engaging in prohibited activity on their workstation. Which of the following should be done FIRST? Inform a supervisor or management.
Which of the following cleaning methods is BEST for sensitive computer circuitry? Compressed air
A network card was purchased without documentation or driver discs. Which of the following is the BEST way to install it into a newly built machine? Copy drivers to flash drive and install
Which of the following methods would cool a CPU with the LEAST potential for moving parts to break? Heatsink
When configuring a retail cash register, which of the following peripheral devices would MOST likely need to be installed? (Select TWO). Barcode reader/Touch screen
In order for a memory module to fit in a laptop, it should have which of the following? 144 pins
Which of the following describes the process laser printers use to secure toner to paper? Fusing
A customer needs to run 2-3 virtual machines on their software design workstation. Which of the following CPUs would be BEST for this task? 12 Core
In addition to the LCD and backlight, which of the following are typically installed in a laptop display? (Select TWO). Web cam/Wireless antennas
A user has a color USB printer that coworkers need to print to. Which of the following would enable the coworkers to print? (Select TWO). Print server/Windows printer sharing
Which of the following drives has very high read speeds but much slower write speeds and a limited number of write cycles? SSD
Which of the following media has a capacity of 8.6 GB? DL DVD
A technician was installing a part in a laptop and got shocked by touching it incorrectly. Which of the following parts is the MOST likely cause of the current? An LCD inverter
Which of the following laptop expansion areas will be compatible with the installation of a second hard drive? Optical
The technician has identified prohibited content on a PC. Which of the following would be the FIRST action that the technician should take? Report it
Which of the following would a user MOST need for a home theater PC? (Select TWO). HDMI connection/TV tuner card
A technician installs a biometric device using the manufacturer supplied driver. After confirming the device functions properly, the technician performs updates.why the biometric device no longer functions The recently installed Windows updates overwrote the manufacturer's supplied biometric device driver.
Which of the following describes the MAIN difference between a plenum rated cable versus a non- plenum rated cable? A reduced production of hazardous fumes when subjected to fire
Which of the following describes the function of a switch in a network? Transmits packets it receives to specific connections
A user has reported that they witnessed a fellow coworker viewing inappropriate material on their workstation. Which of the following would a technician complete FIRST upon arrival, after the employee has left the area? Document all noticeable facts
A technician is repairing a printer in the payroll department that includes employees' sensitive information. Which of the following should the technician do with the printed sensitive information documents that were used for testing? Shred the printed documents.
Which of the following should be done when using specialized chemicals to clean printer rollers? Review the MSDS on all chemicals that will be used.
Which of the following connector types would indicate a CAT5 network connection? RJ-45
Which of the following video types has a DB-15 connector? VGA
Which of the following BIOS settings is MOST likely to speed up the boot process when disabled? IDE Auto Detect
Which of the following features of a CPU socket is designed to make installation of a CPU easier? Zero insertion force
Which of the following voltages is MOST likely to be supplied from a PC power supply unit? (Select TWO). 3.3V/5V
Which of the following display types is MOST likely to have a panel made from glass? Plasma
When comparing analog display inputs to digital display inputs, which of the following is an advantage that digital has over analog? Sustains higher resolutions
A user is present when a technician is troubleshooting their workstation. They insist on showing the technician, step by step, what occurred. The user becomes confused and angry. How should the technician deal with this situation? Do not argue, agree about their cause of frustration and offer to help.
Which of the following should be documented when transferring ownership of a PC suspected of prohibited activity? (Select TWO Date/Time
A technician needs to set up a new network printer that will connect to a print server. Which of the following would the technician need to do to perform this task? Configure the IP, subnet mask, and gateway
A technician is tasked with having to connect a printer on a print server to a user's PC. Which of the following would be the BEST methods to complete this task? (Select TWO). Add the printer through TCP/IP/Add the printer through the UNC path of the print server
Which of the following should be considered when building a standard PC? Requirements for applications
After swapping an internal wireless card on a laptop, the technician notices that the wireless does not work. Which of the following would be the MOST likely cause? Antennae is not connected
To which of the following would a wireless PC connect? Access point
A technician is trying to trace a line back to an unmarked block of cables. Which of the following tools will the technician need to complete this task? Toner probe
A technician is working on a PC but does not have their grounding strap. Which of the following would be the BEST method the technician should use to ground themselves? Hold the metal of the case
A home user would like to connect their laptop to their home HD television. Which of the following BEST accomplishes this issue? Connecting the laptop's VGA output to the television's VGA input
A display port connection is used to connect a computer to: a monitor
A technician has been asked to ensure a PC is supplied with power for a short time, during a power failure. The technician should install which of the following devices to ensure this requirement is easily met? Uninterruptable power supply
A customer states their inkjet printer is not printing as clearly as it once did. The technician should FIRST perform which of the following functions to rectify this? Calibrate the printer
A technician is dispatched to a location. While working, the technician's cell phone rings. Which of the following actions should the technician take? Silence the phone and allow the call to go to voice mail.
A technician is dispatched to install additional RAM in a computer. The technician unplugs the system from the power source, and removes the cover of the PC. Which of the following should the technician do NEXT? Put on an ESD strap.
Which of the following connector types does CAT5e require to connect it from a PC to a switch or router? RJ-45
A technician has been tasked with building a CAD/CAM workstation. After researching the recommendations from the software manufacturer, the technician decides on using triple channel memory for best performance. which support this memory Socket 1366
A printer connected to a Windows XP machine, is being shared within a workgroup. The workgroup contains Windows XP machines and Windows 7 machines. Which of the following describes how the print drivers will need to be installed? (Select TWO) Windows XP machines will pull drivers from the host computer/Windows 7 machines will require a manual driver install
Which of the following cable types is rated to transmit a MAXIMUM of 100 Mbps? CAT5
A user has a new laptop with a quad-core processor, and wants to increase the memory of the unit. Which of the following memory types would be the BEST choice? SODIMM
After a technician replaces a laptop display, the technician now notices that the Wi-Fi no longer works. Which of the following would be the MOST likely cause? The Wi-Fi connecter was not reconnected.
A corporate technician has been tasked with providing a thin client PC for a new employee. Which of the following configurations would be the MOST appropriate? A PC that meets the minimum requirements for running Windows
Which of the following is the MOST critical component related to removing heat from the CPU? Thermal paste
User 1 has a printer connected to a PC. User 2 is requesting the ability to print large documents to that printer. Which of the following is the BEST way for User 2 to gain access to the printer? Share the Printer in Windows
A user currently running Windows 7 has a printer installed, and confirms it is working correctly. Another user running Windows 7 is attempting to install the same driver but is getting an error. Which of the following is the MOST likely cause? One PC is running a 64-bit OS.
A user's laptop screen is extremely dim. A technician attempts to alter the brightness using function keys and the BIOS, but the screen never changes in brightness. Which of the following is MOST likely the cause? Backlight failure
A technician is going to install a gigabit Ethernet adapter into a laptop for a customer. Which of the following technologies is MOST likely being used in this installation? Express card 54
A technician needs to replace both RAM modules in a laptop. Which of the following RAM types is MOST likely to be installed? SODIMM
Which of the following settings is controlled by jumpers? Drive hierarchy
Which of the following connection types are MOST likely to be found in the front of a PC case? (Select TWO). USB/Audio out
Which of the following connection types is used to display Digital Video? (Select TWO). HDMI/DVI
Which of the following connection types has the LONGEST transmission limitation in terms of distance? Fiber
Which of the following features is typically built into the display frame of a laptop? (Select TWO). Wireless antenna/Webcam
Which of the following BEST describes the purpose of a NAS device? To connect extra storage space directly to the network
Which of the following PCs would BEST be used as a gaming PC? Fast CPU, high-end video card, high-end cooling
Which of the following could be the number of cores contained within AMD processors that utilize AM3 sockets? (Select TWO). 4/6
Which of the following ISP types requires a hard line connection to the PC? Dial-up
Which of the following ISP types, by design, allows for wireless connectivity? Cellular
Which of the following is the difference between a switch and a hub? A switch allows a user to throttle bandwidth to specific ports; a hub does not provide this functionality.
A motherboard contains four memory slots. Two of the slots are colored blue and two of the slots are colored black. Which of the following would be the correct way to populate memory in the slots for best performance? Memory that matches in speed and size in either both blue slots and both black slots
Which of the following RAM types are compatible with PC2700 and maintain the same performance? PC 3200
Which of the following should be the FIRST items to be removed when replacing the system board on a laptop? (Select TWO). Battery/AC power adapter
A user would like to share a local USB printer connected to a Windows 7 workstation on a home network. Which of the following Windows 7 settings would easily allow a user to share the local printer with other Windows 7 workstations? Add the printer to the HomeGroup
A technician is setting up a small office home office (SOHO) wireless inkjet printer that has a broken LCD screen. Which of the following would the technician do FIRST to enable wireless printing? Connect the printer via USB and then use the device's software to setup the wireless connection.
A user states that when printing to the duplex color printer they get an error that the device does not support front to back printing. Which of the following is the MOST likely cause? In the printer drivers the duplex unit option is not activated.
A user states that when printing to a shared printer nothing happens and the user has verified that the printer is turned on. Which of the following is the MOST likely cause? The print server does not have network connectivity.
A technician has found illegal content on a workstation and reported it to the proper channels. Which of the following needs to be implemented to avoid tampering of the workstation? Grounding bars
A technician has installed a new motherboard in a workstation, but after hardware tests, the motherboard has failed. Which of the following should the technician do FIRST before replacing the motherboard? Ground to the case
Which of the following is MOST likely needed when installing a new POS thermal printer? Drivers
A user wants to connect their mobile device with their laptop on a PAN but there are no available cables to use. Which of the following MOST likely will be used to connect the devices? Bluetooth
Which of the following memory types have speed limits above 1066MHz? DDR3
Which of the following cable types has the farthest transmission distance without the use of a repeater? (Select TWO). RG-59/RG-6
Which of the following tools would be the MOST appropriate for identifying a single cable out of a large bundle of terminated CAT5 cables? Toner probe
Which of the following laptop display types relies on a backlight for the display presentation? LCD
Which of the following connection types is MOST commonly used to connect external hard drives to a PC? (Select TWO). eSATA/USB
Which of the following terms is MOST likely associated with an Ethernet connection? RJ-45
Which of the following BEST represents a hardware requirement for building a workstation that will specialize in video and audio editing? (Select TWO). Large hard drive space /Dual monitors
Which of the following BEST represents a hardware requirement for building a PC that will specialize in gaming? (Select TWO). Specialized cooling/High-end graphics card
Which of the following BEST represents a hardware requirement for building a PC that will specialize in home theatre? (Select TWO). Small form factor/HDMI output
Which of the following BEST represents a hardware requirement for building a PC that will specialize in being a Home Server? (Select TWO). Gigabit Ethernet/RAID array
Which of the following BEST determines whether a laptop can utilize dual displays? Presence of a video output
Which of the following is LEAST likely to be considered a field replaceable part in a laptop? LCD screen
Which of the following wireless networking standards operates at the SHORTEST distance? 802.11a
Which of the following wireless networking standards operates at the LOWEST data speed compared to the available wireless networking standards? 802.11b
Which of the following motherboard form factors is MOST likely to be found in a standard desktop? ATX
Which of the following speeds BEST represents the speed of the memory when installing 1 GB DDR2 at 800 Hz and 1 GB DDR2 at 600 Hz? 600 Hz
Which of the following RAM types is LEAST likely to work optimally when installed in dual channel mode? SDRAM
Which of the following RAID types will give a user data redundancy using the FEWEST possible drives? RAID 1
A user would like to ensure that only their family and their laptops can access a newly installed wireless router. Which of the following BEST accomplishes this? MAC filtering
A user is requesting that port forwarding be setup on their home network for an application. Which of the following does a technician need to configure? (Select TWO). Port number/IP address
Which of the following would a technician MOST likely replace on a laptop? RAM
Which of the following are characteristics of transferring data using fiber as the medium? (Select TWO). Fiber can transmit data the farthest distance without requiring a repeater/Fiber is the least susceptible to EMI
A user reports that the laser printer is constantly jamming in the summer but not in the winter. Which of the following is the MOST likely resolution to the problem? Replace the paper with thinner paper.
A user is printing pictures to the color laser printer and the bottom half of the picture is faded. The printer is displaying no errors. Which of the following is the MOST likely resolution to the problem? Replace the toner cartridges.
A technician documents the findings of illegal material that was found on a workstation. Which of the following should the technician do NEXT when storing the workstation? Adhere to the chain of custody
A user cannot undock a laptop from the docking station. Which of the following is the MOST likely cause? The lock button is set to lock
Which of the following wireless technologies is primarily setup for video/audio and the frequency is 5 MHz? 802.11a
A user states that the display is not very bright on their laptop. Which of the following is the MOST likely location to adjust the brightness? Fn key
Which of the following is responsible for charging the toner and putting it on a sheet of paper? Imaging unit
Which of the following would a technician MOST likely consider to avoid electrical shock with a CRT? Disposing of the CRT to a recycling center.
When a user closes their laptop they would like to minimize the use of battery power and be able to quickly resume work. Which of the following should the user perform? Standby
A new security flaw and fix has been published about the iOS. Which of the following can be mitigated to prevent exploitation? Patching policy
Which of the following cable types is commonly used for analog/digital television transmission? RG-6
The term "Thinnet" refers to which of the following cable types? RG-58
Which of the following is best practice when installing memory into a computer? Wear an anti-static wrist strap.
A customer with a laptop frequently goes into the office to work. However, the laptop only has two USB ports, and they are unable to connect their keyboard, mouse, monitor and scanner at the same time. What device can correct this issue. Docking station
While changing a toner cartridge in a printer, a user spilled some toner. A technician noticed and offered to help clean it up. Which of the following tools would be MOST appropriate? Computer vacuum
Which of the following provides high speed or broadband networking at speeds over 384kbps using phone lines? DSL
Which of the following would BEST optimize a computer that is heavily used? Defrag
Which of the following is the MAXIMUM partition size of the FAT32 file system? 32GB
Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? Northbridge
A user reports that they are suddenly unable to print to a network printer. The technician can ping the user's workstation and the printer. The technician can also print a test page from another workstation.Which likely cause of the problem? The printer is no longer the user's default printer.
Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging? Check the power light on the AC adapter
A technician has replaced a memory stick in a computer. After the operating system starts to boot, the computer displays a BSOD. Which of the following is the MOST likely cause? The memory is not seated properly
Which of the following commands is BEST to use when testing remote connectivity to a host? ping
A duplexer unit has been added to an existing laser printer. The printer prints normally but it will not print on both sides of the paper. Which of the following is the FIRST action a technician should take when addressing this issue? Check the configuration settings of the printer for duplex enabled.
Which of the following malicious software types will create multiple pop-ups on a computer? Adware
Before implementing a potential solution to a problem, which of the following should be done?
A user cannot undock a laptop from the docking station. Which of the following is the MOST likely cause? The lock button is set to lock
Which of the following wireless technologies is primarily setup for video/audio and the frequency is 5 MHz? 802.11a
A user states that the display is not very bright on their laptop. Which of the following is the MOST likely location to adjust the brightness? Fn key
Which of the following is responsible for charging the toner and putting it on a sheet of paper? Imaging unit
Which of the following would a technician MOST likely consider to avoid electrical shock with a CRT? Disposing of the CRT to a recycling center.
When a user closes their laptop they would like to minimize the use of battery power and be able to quickly resume work. Which of the following should the user perform? Standby
A new security flaw and fix has been published about the iOS. Which of the following can be mitigated to prevent exploitation? Patching policy
Which of the following cable types is commonly used for analog/digital television transmission? RG-6
The term "Thinnet" refers to which of the following cable types? RG-58
Which of the following is best practice when installing memory into a computer? Wear an anti-static wrist strap.
A customer with a laptop frequently goes into the office to work. However, the laptop only has two USB ports, and they are unable to connect their keyboard, mouse, monitor and scanner at the same time. What device can correct this issue. Docking station
While changing a toner cartridge in a printer, a user spilled some toner. A technician noticed and offered to help clean it up. Which of the following tools would be MOST appropriate? Computer vacuum
Which of the following provides high speed or broadband networking at speeds over 384kbps using phone lines? DSL
Which of the following would BEST optimize a computer that is heavily used? Defrag
Which of the following is the MAXIMUM partition size of the FAT32 file system? 32GB
Which of the following chipsets is responsible for controlling the data flow between the RAM and the processor? Northbridge
A user reports that they are suddenly unable to print to a network printer. The technician can ping the user's workstation and the printer. The technician can also print a test page from another workstation.Which likely cause of the problem? The printer is no longer the user's default printer.
Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging? Check the power light on the AC adapter
A technician has replaced a memory stick in a computer. After the operating system starts to boot, the computer displays a BSOD. Which of the following is the MOST likely cause? The memory is not seated properly
Which of the following commands is BEST to use when testing remote connectivity to a host? ping
A duplexer unit has been added to an existing laser printer. The printer prints normally but it will not print on both sides of the paper. Which of the following is the FIRST action a technician should take when addressing this issue? Check the configuration settings of the printer for duplex enabled.
Which of the following malicious software types will create multiple pop-ups on a computer? Adware
Before implementing a potential solution to a problem, which of the following should be done? Perform a system backup
Which of the following broadband technologies allows for communication across the FARTHEST distance? Satellite
When installing a wireless keyboard and mouse, which of the following should be installed in the laptop? Bluetooth
Which of the following cables has the LONGEST viable length? Fiber
Which of the following is the NEXT step in the troubleshooting theory after identifying the problem? Establish a theory of probable cause
Which of the following ports is MOST likely used for high-end graphics cards? PCIe
Which of the following is indicated by repetitive flashing lights on a keyboard at POST? A hardware error
Which of the following adapter cards is used for connecting external hard drives? eSATA
Which of the following commands is used to obtain an IP address from the DHCP server? ipconfig /renew
Which of the following protocols uses port 3389, by default? RDP
Which of the following cable ratings should be used in air handling spaces? Plenum
Which of the following is the correct connector for an internal floppy drive? 34-pin ribbon
Which of the following is the MOST common port to configure for an external modem? COM1
Which of the following are the voltages supplied to a drive on a standard Molex connector? 5v and 12v
Which of the following is an advantage of a 64-bit processor versus a 32-bit processor? A wider data path to handle program execution
Which of the following are speeds supported by PC3200 memory? 400MHz, 333MHz, and 266MHz
After a technician physically installs a bar code reader, which of the following is the NEXT step? Program the reader to recognize the required code systems.
Which of the following printer types uses a charged corona wire in the printing process? Laser
A user reports that their workstation is having trouble connecting to the Internet. Which of the following should the technician do FIRST to begin troubleshooting the issue? Identify any changes the user may have made.
After verifying full system functionality, which of the following should a technician do NEXT when troubleshooting a problem? Document findings, actions, and outcomes.
A technician determines through testing that their probable cause theory is correct. Which of the following is the NEXT step in the troubleshooting process? Establish a plan of action to resolve the problem
A technician is installing an old Windows 2000 application on a Windows 7 workstation. Which of the following will allow the application to be installed correctly? Install in compatibility mode
Which of the following will dissipate heat MOST efficiently? Liquid cooling systems
Which of the following RAM types is used to resolve certain memory errors? ECC
Which of the following areas allows a user to switch the left and right button commands? Button tab in the mouse properties
Which of the following is the MOST important consideration when installing Windows 7 64-bit? Processor type
Which of the following utilities can be used to view the start-up programs? REGEDIT
Which of the following is the default port for RDP? 3389
Which of the following connector types are typically used on LCD displays? (Select TWO). DVI/VGA
Which of the following video adapters supports a potential MAXIMUM throughput of 4Gbps? PCIe
Which of the following is an advantage that a USB mouse has over a PS/2 mouse? A USB mouse is hot swappable
A technician has been taken to a user's desk to resolve a problem. The user's desk is covered with papers and it is obvious to the technician that these papers are of a confidential nature. Which of the following is the BEST course of action? Ask the user to clear the desk of the confidential papers.
Which of the following computing techniques will limit the vulnerability of a system to infection by a virus? (Select TWO). Update antivirus signatures on a daily basis /Automatically update the operating system
Which of the following broadband technologies would typically have a different uplink and downlink speed? ADSL
During start up, the technician notices a repeating error just before the login screen. Which of the following built-in utilities would the technician use to quickly identify the problem? MSCONFIG
Which of the following configuration changes can a user perform that will save the MOST energy? Let the system blank the screen after five minutes of inactivity
Which of the following wireless technologies has the FASTEST transfer rate? IEEE 802.11n
Which of the following is the MINIMUM amount of hard disk space required to install Windows 7? 16GB
Which of the following is the recommended method for cleaning the screen of a computer monitor or laptop screen? Dry lint-free cloth
Within MSCONFIG, in which of the following is the System Restore button located? General
Which of the following is the MAXIMUM partition size of a hard drive using the FAT32 file system in Windows XP? 32GB
The PING command can be used to determine which of the following? (Select TWO). If there is connection to a specified IP address/The response time of the connection to a specific IP address
Which of the following log files would reference third party software specific error messages? Application Logs
Which of the following utilities is used for troubleshooting video issues? DXDIAG
Which of the following services assigns IP addresses automatically when requested by the client? Dynamic Host Configuration Protocol
Which of the following ports does the Simple Mail Transfer Protocol use? 25
A customer states their computer was fine until yesterday when they heard a pop noise and the computer stopped working. Which of the following components should the technician test FIRST? Power supply
Which of the following BEST represents a clean installation of Windows XP? (Select TWO). An installation with no existing operating system./An installation where the previous operating system is not preserved.
Which of the following command prompt utilities displays the current version of Windows XP and any Service Packs that are installed? WINVER.EXE
A user running Windows XP reports that their computer has not been printing any subsequent documents since a printer jam occurred earlier that day.which of the following is the FIRST step the technician should take? Restart the print spooler service.
A user reports that their computer is very loud and occasionally turns itself off. The computer is located under a desk on carpet. Which of the following steps should the technician perform to BEST remedy the situation? (Select TWO). Remove the computer from the floor/Clean the inside of the computer
While checking the print queue, a technician determines that a print job at the top of the queue requires a paper size not loaded in the printer. BEST option to get the other print jobs to print until the issue can be resolved? Lower the priority of the jammed print job
An end user reports that their laptop cannot access the wireless network. The user had access to the network yesterday, before taking the laptop out of the office. Which of the following is the MOST likely reason for the connection problem? The user turned the wireless switch off.
An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. . The technician finds plenty of free space on the drive.BEST explains why the drive light is continuously active The system has a fragmented hard drive.
A user needs to transfer numerous personal financial documents from an existing hard drive to a new hard drive. Which of the following should the technician perform? Copy all data over without viewing them
A technician notices that there are two appointments scheduled for the same time. Which of the following should the technician do to resolve the issue? Call one of the clients and apologize, then reschedule
A user downloads and installs software which sends a list of their recently visited websites to a server on the Internet without their knowledge. Which of the following BEST describes this situation? Spyware
Which of the following are locations where a computer virus could exist and then further infect a computer? (Select TWO). Boot sector of the hard drive/Optical media
The FASTEST cache in a computer is: L1.
A customer's computer crashes consistently when a specific application is launched. The technician has looked at the computer and confirmed the cause of the crash. Which of the following is the NEXT troubleshooting step the technician should take? Establish a plan of action to resolve the problem.
An external hard drive would normally use which of the following external ports? (Select TWO). An eSata port/A USB port
Which of the following is a unique characteristic of a dual-core processor vs. a single-core processor? A dual-core processor has two cores, with separate caches, on the same physical chip.
A RAID controller is required to perform which of the following? Create a striped set with two or more drives.
Which of the following would be used to increase the efficiency in which programs execute? Defrag
Which of the following broadband types can provide the MOST available bandwidth? Fiber
Which of the following network types is the LEAST susceptible to EMI and RFI issues? Fiber
Which of the following is a limitation of satellite broadband? It requires line of sight
A user reports a loud noise from their desktop PC. Which of the following would be suspected as a source? (Select TWO). Cooling fan/Power supply
Which of the following wireless technology standards has the SHORTEST indoor range? 802.11a
Which of the following wireless technology standards can operate at a MAXIMUM of 54Mbps? (Select TWO). 802.11a/802.11g
Which of the following is a reason for maintaining a system with a floppy drive? To recover archived data
Keyboard errors are MOST often caused by which of the following problems? (Select TWO). Jammed keys/Defective cables
Hyperthreading technology: enables a processor to work with two independent computer instructions at once.
The user boots their computer in the morning to discover the message `OS not found'. Which of the following would recover from that error without data loss? Insert the system boot disk and repair the operating system
The on-site technician is asked to load a copy of the company's purchased software on a personal computer. The technician should FIRST: verify the install is allowed under the company's licensing agreements.
Which of the following RAID levels uses striping across three or more disks with parity? RAID 5
Which of the following optical media has the GREATEST storage space? Blu-Ray
When a user was installing a new program, the computer suddenly restarted. Now when the computer starts, it gets partially through the boot process, then reboots.What the quickest way to get computer running without losing data? Boot using Last Known Good Configuration
During troubleshooting, the technician establishes a theory of probable cause. Which of the following is the NEXT step? Test the theory to determine cause.
PC2700 memory runs at which of the following clock speeds? 333MHz
A user reports that their machine will not power up. The technician has already tested the wall outlet and the power cord, which are functioning properly. Which of the following should the technician do NEXT? Test the machine with a power supply tester.
A user has reported that their computer is not working. The user cannot properly explain the computer's problem. Which of the following steps should the technician take NEXT in order to resolve the situation? Ask simple questions to further identify the issue.
A downloadable game that is actually a program used to steal information is an example of: a trojan.
Which of the following wireless security techniques is the MOST secure? Enable Wi-Fi Protected Access
802.11g has a MAXIMUM speed of up to: 54Mbps.
SCSI uses which of the following connector types? DB-25
Which of the following is another name for an RS-232 connection? Serial
Which of the following memory modules uses a 240-pin connector? DDR2
Which of the following explains what the wattage rating of a power supply determines? Number of potential internal drives
Which of the following properties of a heat sink has the GREATEST affect on heat dispersion? Surface area
A known working PS/2 mouse is connected to the computer while it is running. The operating system does not recognize the mouse. Which of the following actions will get the mouse to function? Reboot the system
Why would the display dim on a laptop when the power supply from the electrical outlet is disconnected? The power management settings on the laptop.
A computer in a warehouse experiences hardware faults and often requires replacement of power supplies, CPUs, and CD-ROM drives. Which of the following tools will help prevent the hardware faults? Compressed air
A system administrator has multiple computers, of the same make and model that will remotely turn on using Wake-On-LAN (WOL). All but two systems wake correctly. Which of the following is the MOST likely problem with the two systems? WOL is not enabled in the BIOS.
Programs that run when the Windows OS starts are stored in which of the following registry hives? HKEY_LOCAL_MACHINE
The technology built into a hard drive that allows the drive to monitor and report problems with the drive is known as: S.M.A.R.T
Which of the following is the difference between the clock speed and the bus speed of a CPU? The clock speed is the internal speed of the CPU.
Which of the following functions are performed by the case fan? (Select TWO). It draws cool air into the system to circulate around the components inside the case./It removes hot air from inside the case.
Which of the following is the difference between a Cellular WAN and a WLAN card? A Cellular WAN card requires subscription to a cellular provider, while a WLAN card can work without provider payment.
Which of the following cable types is characterized by a twist-on BNC type connector? Coaxial
Which of the following are potential sources of EMI? (Select TWO). Strong magnets/AC power runs
Which of the following is the function of a power inverter? Converts AC to DC
Which of the following provides a means to check for memory chip errors? (Select TWO). Parity/ECC
Which of the following drive connections uses a ribbon cable with a 40-pin connector? (Select TWO). IDE/PATA
Which of the following are the BEST means of ensuring that data is not lost? (Select TWO). Deploy a RAID system/Schedule regular system backups
In which of the following steps of the troubleshooting theory is it important to perform backups? Identify the problem.
Which of the following troubleshooting steps is NEXT after determining the cause? Establish a plan of action to resolve the problem and implement the solution.
How can a user open a .zip file in Windows 7? Double click the .zip file
BitLocker is available with which of the following versions of Windows 7? (Select TWO). Enterprise/Ultimate
A user receives a file from a vendor. When the user tries to open the file, it contains a series of random letters, numbers, code, and opens with the wrong application. Which of the following can the user do to view this file? Right click on the file and open with the correct application.
A user reports an unusual amount of spam in their inbox. The technician should advise the user to do which of the following? Add the sender to the junk email sender list.
Setting an administrator password in the BIOS will accomplish which of the following? Prevent a user from rearranging boot devices
A user's cordless mouse is no longer working. Which of the following would BEST solve the problem? Replace the battery
Which of the following cable types is required for a BNC connector? Coaxial
Which type of connector is required for a coaxial network cable? BNC
Which of the following ports is the standard SMTP port? 25
Which of the following is the default HTTPS port? 443
When setting up the IP configuration on a new workstation, which of the following options would be selected if there is a DHCP server on the network? Automatically assigned
The departmental network printer is not printing. There are no error messages and reports have come in from nine different people. Which of the following is the FIRST thing a technician should check? Verify that the printer is powered on
Which of the following can be disabled to help prevent access to a wireless network? SSID broadcast
Which of the following software options would BEST protect a technician against unwanted pop- ups? Anti-adware software
Which of the following is the BEST reason to conceal external cabling? To avoid the possibility of a trip hazard
A technician is trying to install a previous-generation expansion card into their new laptop. However, the card refuses to fit into the expansion slot. Which of the following is MOST likely the reason? The card is a PCMCIA card and the laptop supports PCI Express cards.
Which of the following methods is the correct use of a KVM switch? To connect multiple computers to one set user interface
Which of the following security measures ensures an unauthorized user cannot boot to the OS without physically opening the case? BIOS password
Which of the following MUST be configured to turn a computer on remotely with a network packet? WOL
Which of the following printers uses a ribbon to transfer images onto paper? Impact
A technician wants to build a new computer with a high performance graphics adapter. Which of the following is the recommended expansion bus type? AGP
Which of the following utilities is used to disable programs at startup? MSCONFIG
A remote user needs to setup a connection to their company's network. Which of the following should a technician use? VPN
How can a print spooler help a technician diagnose a problem? Shows submitted print jobs
Which of the following steps would be performed FIRST to install a fresh copy of Windows 7 Professional on a new hard drive? Load any RAID or SATA drivers needed
Which of the following connectors has only two pairs of wires? RJ-11
Which key combination allows the choice of Task Manager or the computer to be locked in Windows XP Professional? Ctrl + Alt + Del
A technician is installing a replacement motherboard. Which of the following will MOST likely cause damage during installation? ESD
A technician is called to a school lab to fix a computer. The computer worked fine the day before, but now does not power on. The computer is plugged into a power strip with another computer which works fine. Which TWO ANSWERS could be the problem? The power cable is unplugged from the computer.The voltage switch on the computer is set incorrectly
Which of the following cable types consists of only four twisted pairs coppers wires? UTP
Which of the following devices is used to connect to a WAN? Router
A technician's coworker has accidentally been exposed to what may be a dangerous solvent. Which of the following is the MOST appropriate action to take? Consult the MSDS and follow the directions.
In Windows XP, which of the following locations allows the mouse pointer to snap to the default button in a window? Start>Settings>Control Panel>Mouse>Pointer Options
When a network printer on a server is mapped for use by a client workstation, where does the client computer normally install the printer drivers from? The server
When a network printer on a server is mapped for use by a client workstation, where does the client computer normally install the printer drivers from? The server
A technician turns on the computer and a bluescreen appears on the monitor with an error code. Which of the following is the BEST place for the technician to find out what this error code means? OS manufacturer's website
Which of the following flags will allow the CHKDSK utility to dismount a drive before scanning? /X
Traditional hard disk drives use which of the following storage technologies? Magnetic
A technician has the need to assign drive letters. The drive letters A and B are assigned to: FDD
Which of the following is used by attackers to trick a user into sharing sensitive information or passwords? Social engineering
A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST? Ask the user diagnostic questions
Which of the following adapter cards allows I/O devices to be connected and transmits data at 480Mbps? USB
A user would like to backup their data weekly. Which of the following should a technician MOST likely recommend? USB SSD
Which of the following methods can be used to apply a file system to a hard drive partition? (Select TWO) Format Command/Disk Management MMC
A technician has been asked to install a PATA optical drive. Which of the following is necessary for the installation? Verify jumpers are set correctly
Which of the following is the recommended available space for Windows Defrag tool? 15%
Which of the following is the MINIMUM memory requirement for installing Windows Vista Home Basic? 512MB
A customer recently bought a new DVD drive to install into an existing workstation with a CD drive already installed. After installing, the BIOS reports the drives do not exist. Which of the following will fix the problem? Change the jumper settings
If a technician is getting frustrated during a support call, which of the following could the technician employ to avoid irritating the customer? Put the caller on hold briefly and take a deep breath,
Which of the following is a hardware chip that stores encryption keys and aids in the keys generation? TPM
Which of the following monitor technologies would allow a technician to set the resolution at 1920x1200? WUXGA
Which of the following describes the number of processors supported in Windows XP Professional 32-bit edition? 2
A user calls and states they cannot connect to the wireless network with their laptop even though they were connected yesterday. Which of the following items should be checked FIRST? Radio state
In a laptop, which of the following components is MOST likely to contain a voltage hazard? Inverter
Which of the following is indicated by a repetitive series of beeps at POST? (Select TWO). Hardware error/Stuck keys
A military member has just returned to the United States from Europe and reports their personal desktop computer does not work. Which of the following is the MOST logical solution to this problem? The power supply voltage needs to be switched to 110 from 220
Which of the following adapter cards allows I/O devices to be connected, can transmit data one bit at a time, and is usually rated by baud rate? Serial
In Windows Vista, which of the following methods can be used to permanently delete files, without sending the files to the Recycle Bin? Hold the shift key while deleting the file.
Which of the following ports is the default for HTTPS? 443
In order to start up a virus scan utility from a flash drive upon powering on a computer, which of the following BIOS settings must be configured? Boot Order
Plenum cabling is generally more expensive than standard cabling. The additional expense is justified because: The sheathing is made from fire resistant material.
A company is next door to an apartment complex. The technician finds that the log file on the wireless router has recorded multiple failed login attempts. One way the technician can help minimize these attempts to access the router is to: Disable SSID broadcast.
Which of the following should a technician apply as soon as possible to prevent security threats? OS patches
Thermal compounds function in which of the following ways? Pull heat away from CPU
A network extension needs to be run 50 meters (164 feet) across a machine shop. The path will take the extension near a number of fluorescent light fixtures and a large electric motor. What BEST suited for this environment? Fiber
Which of the following has the LEAST amount of storage capacity? FDD
A client calls and becomes belligerent and inappropriate with the technician. The technician responds in return with an insult and a loud verbal argument ensues. Which of the following would have been a better course of action for the technician to take? Allow the client to vent their frustration and offer to transfer the call to a supervisor if the client requests.
Which of the following is MOST likely used for archiving large amounts of data? Tape
A laptop will not output to a connected projector. Which of the following steps should a technician take FIRST? Press the appropriate function + monitor key.
Which of the following protocols uses port 23, by default? TELNET
Created by: darronjones348