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The Consumer

What is a Consumer? —A consumer is someone who purchases (buys) goods and services
Name three characteristics of a good consumer? "Avoid False Economies Avoid Impulse Buying Knows consumer rights Budgets accordingly Asesses need for product/service"
Formula for Unit Price? price/quantity
Name 4 pieces of information on a bar chart Country of origin, company number, product number, check digit
Name 2 cosumer laws The Sale of Goods and Supply of Services Act 1980, the Consumer Information Act 1978
Name 4 rights under the Sale of good and supply of services act 1978? 1.Merchantable Quality (A shirt should not be missing a button) 2.Fit for their Purpose (A pen should write) 3.As Described (Holiday Brochure, the hotel should be beside the beach) 4.Conform to Sample
Name 3 forms of redress if you have a valid complaint Refund, Repair, Replacement, Credit note
What does the Consumer Information Act 1978 protect consumers from? False or misleading descriptions or advertisements made by manufacturer or retailer
Name 3 offences under the Consumer Information Act 1978 It is illegal to mislead the consumer about current price, previous price, recommended price. It is also illegal to describe goods falsely.
Name 3 third parties who can help the consumer with a complaint The Director of Consumer Affairs, The Ombudsman, Small Claims Court, Cosumer Association of Ireland
Outline role of small claims court Fee of €15. Maximum compensation €2,000. No soilicitors.
Created by: dqualter



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