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DSST Computers #12

QuestionAnswer
artificial intelligence (AI) The application of human intelligence to computers.
blade server Complete computer server, such as a Web server or network server, packed on a single card.
business intelligence (BI) Several types of applications and technologies for acquiring, storing, analyzing, and providing access to information to help users make more sound business decisions.
business process automation (BPA) Automation that provides easy exchange of information among business applications, reduces the need for human intervention in processes, and uses software to automate processes wherever possible.
business process management (BPM) Set of activities that enterprises perform to optimize their business processes, such as accounting and finance, hiring employees, and purchasing goods and services.
change management Skill required for project leaders so they can recognize when a change in a project has occurred, take actions to react to the change, and plan for opportunities because of the change.
chief information officer (CIO) IT executive position that reports to the CEO.
cloud computing Internet service that provides computing needs to computer users.
computer-aided design (CAD) Software that aids in engineering, drafting, and design.
computer-aided engineering (CAE) Use of computers to test product designs.
computer-aided manufacturing (CAM) Use of computers to assist with manufacturing processes such as fabrication and assembly.
computer-integrated manufacturing (CIM) Use of computers to integrate the many different operations of the manufacturing process.
content management system (CMS) An information system that is a combination of databases, software, and procedures that organizes and allows access to various forms of documents and other files, including images and multimedia content.
customer interaction management (CIM) Software that manages the day-to-day interactions with customers, such as telephone calls, e-mail interactions, Web interactions, and instant messaging sessions.
customer relationship management (CRM) System that manages information about customers, interactions with customers, past purchases, and interest.
data center Centralized location for managing and housing hardware and software.
data warehouse Huge database that stores and manages the data required to analyze historical and current transactions.
decision support system (DSS) Information system that helps users analyze data and make decisions.
disaster recovery plan Written plan describing the steps a company would take to restore computer operations in the event of a disaster. Contains four major components: emergency plan, backup plan, recovery plan, and test plan.
distribution systems Provides forecasting for inventory control, manages and tracks shipping of products, and provides information and analysis on inventory in warehouses.
EDI (electronic data interchange) Electronic data interchange. Set of standards that controls the transfer of business data and information among computers both within and among enterprises.
enterprise computing The use of computers in networks, such as LANs and WANs, or a series of interconnected networks that encompass a variety of different operating systems, protocols, and network architectures.
enterprise hardware Devices geared for heavy use, maximum availability, and maximum efficiency that large organizations use to manage and store information and data.
enterprise information Information gathered in the ongoing operations of an enterprise-sized organization.
enterprise resource planning (ERP) Provides centralized, integrated software to help manage and coordinate the ongoing activities of the enterprise.
enterprise storage system Strategy that focuses on the availability, protection, organization, and backup of storage in a company.
expert system Information system that captures and stores the knowledge of human experts and then imitates human reasoning and decision making.
Extranet Portion of a company's network that allows customers or suppliers of a company to access parts of an enterprise's intranet.
high-availability systems Systems that continue running and performing tasks for at least 99 percent of the time.
human resources information system (HRIS) Information system that manages one or more human resources function(s).
information system Hardware, software, data, people, and procedures that a computer requires to generate information.
Interoperability Sharing information with other information systems within an enterprise.
legacy system Information system that has existed within an organization for an extended length of time and is relied upon heavily.
management information system (MIS) Information system that generates accurate, timely, and organized information, so managers and other users can make decisions, solve problems, supervise activities, and track progress.
Managers Employees responsible for coordinating and controlling an organization's resources.
Manufacturing Resource Planning II (MRP II) Extension of MRP that includes software that helps in scheduling, tracking production in real time, and monitoring product quality.
network attached storage (NAS) Server that is placed on a network with the sole purpose of providing storage to users and information systems attached to the network.
office information system (OIS) Information system that enables employees to perform tasks using computers and other electronic devices, instead of manually. Also called office automation.
online banking Online connection to a bank's computer to access account balances, pay bills, and copy monthly transactions to a user's computer.
online trading Online connection that allows users to invest in stocks, options, bonds, treasuries, certificates of deposit, money markets, annuities, mutual fund, and so on -- without using a broker.
Portal Web site that offers a variety of Internet services from a single, convenient location.
RAID (redundant array of independent disks) Redundant array of independent disks. Group of two or more integrated hard disks that acts like a single large hard disk.
redundant components Components used so that a functioning computer can take over automatically the tasks of a similar component that fails.
sales force automation (SFA) Software that equips traveling salespeople with the electronic tools they need to be more productive.
Scalability Measure of how well computer hardware, software, or an information system can grow to meet increasing performance demands.
small- and medium-sized business Business that is smaller in size than an enterprise and typically does not have an international presence.
storage area network (SAN) High-speed network with the sole purpose of providing storage to other servers to which it is attached.
transaction processing system (TPS) Information system that captures and processes data from day-to-day business activities.
virtual private network (VPN) Network that provides a mobile user with a secure connection to a company network server, as if the user has a private line.
Web services Set of software technologies that allows businesses to create products and B2B (business-to-business) interactions over the Internet.
Workflow Defined process that identifies the specific set of steps involved in completing a particular project or business process.
workflow application Program that assists in the management and tracking of all the activities in a business process from start to finish.
Created by: pinetreeacademy