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bcomm chapter 3

QuestionAnswer
active listening hearing and trying to understand and remember a message
casual listening hearing and understanding a message but not trying to remember the message in the long term
conflict a diagreement or quarrel
emphatic listening hearing and trying to understand the speaker's point of view, attitudes, and emotions
enthusiasm showing exitement or a lively interest
posture the way a person stands or sits
sincerity being open and genuine or earnest
Created by: atherm01
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