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Operating Systems

Module 7

QuestionAnswer
Advanced Options Menu A windows 2000/xp/vista menu that appears when you press f8 when windows starts. The menu can be used to the troubleshoot problems when loading windows 2000/xp/vista.
Boot Configuration Data (BCD)File A vista file structured the same as a registry file and contains configuration information about how vista is started.
Boot .ini A windows 2000/XP hidden text file that contains information needed to start the boot and build the boot loader menu.
Driver Query A windows tool that can be used to direct information about drivers to a file, including information about digital signatures.
Driver Verifier A windows utility that runs in the background to put stress on drivers as they are loaded and running and that is used to troubleshoot intermittent driver problems that are not easily directed by other means.
File signature Verification A windows tool that displays information about digitally signed files, including device driver files and application files, and logs information to C:\windows\sigverif.txt.
Last Known Good Configuration (LKGC) In Windows 2000/XP/Vista, registry settings and device drivers that were in effect when the computer last booted successfully.
Memory Diagnostics A vista utility used to test memory
Recovery Console A windows 2000/XP command interface utility and OS that can be used to solve problemws when windows cannot load from the hard drive
System File Checker A windows tool that checks to make sure windows is using the correct version of system files
Windows Vista Recovery Environment An operating system launched from the vista dvd that provides a graphical and command line interface and used to solve problems when vista will not boot from the hard drive. Also called window re.
What does windows vista use for reportiing problems and offering solutions Uses the Problem Reports and Solutions (Utility)
What does Windows XP use for reporting problems and offering solutions uses Error Reporting, similar to Vista’s Problem Reports and Solutions
What does Window 7 use for reporting problems and offering solutions abandoned the Problem Reports and Solutions Utility in favor of the Action Center
How are past problems listed in (Vista’s) Problem Reports and Solutions? By category
Memory Diagnostics (Utility) Launched in various ways: oUser is prompted by Error Reporting, check occurs on next boot oCLI with mdsched.exe command, follow the prompts oSelect from the Boot Menu oBoot from the OS DVD, select the repair option, follow the prompts
Memory Diagnostics (Utility) •Tests memory for errors •Works before loading Vista (similar to Chkdsk Utility)
Briefly describe how to run Vista Memory Diagnostics on Windows XP. Boot from the Operating System DVD, select the repair option, follow the prompts
System File Checker (Utility)Launched within an elevated CLI with the command: sfc /scannow
System File Checker (Utility) •Active tool used to manually check system files for authenticity •Protects system files by maintaining a cache of current files
Driver Verifier (Utility)Launches by entering verifier.exe in a run or search box
Driver Verifier (Utility) •Background tool used to pinpoint driver problems (helps to locate intermittent problems) •Allows for custom settings for testing drivers (many options)
Briefly describe how to turn off Driver Verifier. Start button, enter verifier.exe in start search box and press enter and respond tot eh uac box.
Driver Signature Tools Methods used to verify that a particular driver has been validated by Microsoft
File Signature Verification Tool displays info about digitally signed files
Driver Query obtains driver info, places info into a text file
Device Manager provides driver digital signature info
What are Driver Signature Tools? File Signature, Driver Query, and Device Manager
An administrator enters sigverif.exe in the run dialog box. Where are results logged? c:\windows\sigverif.txt (xp location) C:\users\public\public\documents\sigverif.txt (vista/7 location)
Vista Device Manager searches the Microsoft and device manufacturer’s web site
Which drivers are not saved by Windows? Printer drivers when they are updated and also doesn't save drivers that are not function properly at the time of an update.
Blue Screen Of Death (BSOD) results from an incorrect kernel mode process
What do you do if you have a Blue Screen Of Death (BSOD)? record the BSOD information and research
Use pertinent tools on the next boot as applicable: Event Viewer, Reliability and Performance Monitor, Vista Problem Reports and Solutions, and Device Manager
What are the two major problem categories of BSOD? Startup or after startup
Boot Process Step One Power on System Test (POST) (Startup BIOS, locate the boot device)
Boot Process Step Two Master Boot Record/Sector (determine partitioning, locate the first OS file)
Boot Process Step Three First OS files load and run (Boot Manager for Vista/Windows 7, Ntldr for XP)
Boot Process Step Four Later OS files take control and complete the process (Desktop, user logon, etc.)
Four major tools available to troubleshoot the boot process Common Sense (Less Drastic), Advanced (Boot) Options, Recovery, and Emergency Repair Process (More Drastic)
Vista/Windows 7 boot sequence the MBR to BootMgr, the BCD file, and WinLoad.exe
XP boot sequence the MBR to Ntldr, Boot.ini, and Ntdetect.com
When is the boot considered unsuccessful? If the sequence halts at any point during the process.
Where does Vista keep settings to load a non-Microsoft operating system? Vista Boot Configuration Data (BCD) File
What occurs if the user presses the Spacebar during the boot process? The window Boot manager screen appears
Which program starts all of the services listed with Automatic startup in the Services MMC? services.exe. win\logon.exe (start up the manager)
Advanced Options/ Advanced Boot Options Menu List of systems recovery tools you can use to repair start up problem. Mostly useful when a device driver or system service is the problem.
Safe Mode boots with a minimal configuration, allows access to a number of utilities
Safe Mode with Networking same as Safe Mode but adds network support
Safe Mode with Command Prompt boots to a CLI, allows the use of selected utilities
Enable Boot Logging records all files used during the boot process and copies it to a .txt file
Enable low-resolution video/Enable VGA Mode provides a low resolution desktop
Last Known Good Configuration (LKGC) saved registry settings from the previous successful logon
Debugging Mode creates a serial-to-serial port transfer of data
Disable Automatic Restart used to disable the automatic restarts (default action)
Identify the video driver used during Safe Mode. vga.sys
Recovery Environment (Vista/Windows 7) •Graphical and CLI mini-OS that runs from disk •Has a number of tools that allow startup repair, system restore and other tests
Recovery Console (XP) •CLI mini-OS that runs from disk or may be installed •Allows access to a number of commands and utilities for troubleshooting
What command should be used in the Windows XP Recovery Console to repair the Master Boot Record? Fixboot or Fixmbr
Problem Reports and Solutions (Utility) oWorks with Kernel Mode and User Mode problems oDeals with immediate hardware/software problems oAlso used for system problem history oStarts automatically, manually accessible from the Start Menu
XP Device Manager searches the Microsoft web site
Created by: booaphi