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| Question | Answer |
|---|---|
| Leader | A manager who earns the respect and cooperation of employees to effectively accomplish the work of the organization. |
| Leadership | Is the ability to influence individuals and gruops to cooperatively achieve organizational goals, |
| Human relations | How well people get along with each other when working together. |
| Power | Is the ability to control power behavior. |
| Position power | Comes from the position the manager hold in the organization. |
| Reward power | Is power based on tghe ability to control rewards and punishments |
| Expert power | Is power given to people because of their superior knowledge about the work. |
| Identity power | Is power given to people because others identify with and want to b e accepted by them. |
| Leadership style | The general way a manager treats and supervises employees. |
| Autocratic leader | Is one who gives direct,clear,and precise orders wityh detailed instruction as to what,when,and how to work is to be done. |
| Democratic leader | Is one who encourages workers to share in making decisions. |
| Open leader | Is a manager who gives little or no directions to employees. |
| Situational leader | Is one who understand employees and job requirements and matches his or her actions and decisions to the circumstances |
| Work rules | Are regulations created to maintain an effective working environment in a business. |