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VIVERES

Chapter 12

QuestionAnswer
Leader A managerer who earns the respect and cooperation of employees to effectively accomplish the work of the organization.
Leadership is the ability to influence individuals and groups to cooperatively archieve organizational goals.
Human relations refers to how well people get along with each other when working together.
Power is the ability to control behavior.
Position power comes from the position the manager holds in the organization.
Reward Power is power based on the ability to control reward and punishments.
Expert power is power given to people because of their superior knowledge about the work.
Leadership style the general way a manager treats and supervises employees.
Autocratic leader is one who gices direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done.
Democratic leader is one who encourages workers to share in making decisions about ther work and work related problems.
Open leader is a manager who gives little or no directions to employees.
Situational leader is one who understans employees and job requierement and matches his or her actions and decisions to the circumstances.
Work rules are regulations created to maintain an effective working enviroment in a business.
Created by: frankodevita5513
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