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xmagalix
Chapter 1 Vocabulary
| Question | Answer |
|---|---|
| Leader | A manager who earns the respect and cooperation of employees to effectively accoplish the work of the organization |
| Leadership | The ability to influence individuals and groups to cooperatively achieve organizational goals |
| Human Relations | How well people get along with each other when working together |
| Power | The ability to control behavior |
| Position power | The position the manager holds in the organization |
| Reward Power | Power based on the abilityh to control rewards and punishments |
| Expert Power | Power given to people because of their superior knowledge about work |
| Indentity Power | Power given to the people because others identify with and want to be accepted by them |
| Leadership Style | The general way a manager treats and supervises employees |
| Autocratic Leader | One who gives direct, clear, and precise orders with detail instructions as to what, when, and how is to be done |
| Democratic Leader | One who encourages workers to share in making decisions about their work and workrelated problems |
| Open leader | A manager who gives little or no direction to employees |
| Situational Leader | One who understands employees and job requirements and matches his or her actions and decisions to the circumstances |
| Work Rules | Are regulations created to maintain an effective working environment in a business |
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xmagalix
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