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Ch.12- Bus Org Magt.
Chapter 12- The Manager As A Leader
Question | Answer |
---|---|
leader | a manager who earns the respect and cooperation of employees to effectively accomplish the work of the organization |
leadership | is the ability to influence individuals and groups to cooperatively achieve organizational goals |
human relations | refers to how well people get along with each other when working together |
power | is the ability to control behavior |
position power | comes from the position the manager holds in the organization |
reward power | is power based on the liability to control rewards and punishments |
expert power | is power given to people because of their superior knowledge about the work |
identity power | is power given to people because others identify with and want to be accepted by them |
leadership style | the general way a manager treats and directs employees |
autocratic leader | one who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done |
democratic leader | one who encourages workers to share in making decisions about work related problems |
open leader | a manager who gives little or no direction to workers |
situational leader | one who understands employees and job requirements and matches actions and decisions to the circumstances |
work rules | are regulations created to maintain an effective working environment in a business |