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Marimar Chapter 12
chapter 12 vocabulary ;
| Question | Answer |
|---|---|
| Leader | A manager who earns the respect and cooperation of employees to effectively accomplish the organization's work. |
| Leadership | The ability to influence individuals and group to achieve organizational goals. |
| Human Relations | How well people get along with each other when working together. |
| Power | The ability to control behavior. |
| Position Power | Comes from the position the manager holds in the organization. |
| Reward Power | Based on the ability to control resources, rewards, and punishments. |
| Expert Power | Given to people who are considered the most knowledgeable. |
| Identity Power | Is power given to people because others identify with and want to be accepted by them. |
| Leadership Style | The general way a manager treats and directs employees. |
| Autocratic Leader | One who gives direct, clear, and precise orders with detailed instructions as to what, when, and how work is to be done. |
| Democratic Leader | One who encourages workers to share in making decisions about work related problems. |
| Open Leader | A manager who gives little or no direction to workers. |
| Situational Leader | One who understands employees and job requirements and matches actions and decisions to the circumstances. |
| Work Rules | Regulations created to maintain an effective working enviroment in a business. |