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MIS - Ch.1

Operations and Supply Chain Management

QuestionAnswer
Operations Management definition: the management of systems or processes that CREATE GOODS AND/OR SERVICES
Operations and supply management (OSM) the design, operation, and improvement of the PROCESSES that create and deliver the firms primary products and services
Work Involved in Each Type of Process Planning, Sourcing (selection of suppliers), Making, Delivering, Returning
Efficiency Doing something at the lowest possible costs
Effectiveness Doing the right things to create the most value for the company
Value quality divided by the price
Careers in Operations and Supple Management All provide service; Business process improvement analyst: we will all do this in some degree (add value to a company as an analyst)
Sustainability and the triple bottom line Sustainability: ability to maintain balance in a system; Triple Bottom line: Economics, Environment, Social (employee)
Created by: ragarcia25
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