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4.02 notes 1

Sellingt Approaches

QuestionAnswer
approach first encounter with a customer
3 kinds of approach service, greeting, and merchandise
service approach may i help you?
greeting approach establishs conversation "good morning"
merchandise approach "let me show you..."
sales approach in SEM 1. telemarketing 2. mail 3. personal selling
determine the needs of your customer observe, listen, and question
methods for handeling objectives 1. which close 2. standing roo only close 3. direct close 4. service close
which close "which one would you like?"
direct close "can i ring you up?"
service close services that overcome obstacles
suggestion marketing "would you like a coke with that hotdog?"
Created by: andyfaulk
Popular Marketing sets

 

 



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