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HCOM 326
Organizational Communications
| Question | Answer |
|---|---|
| Groupthink | cohesive ingroup, members want unanimity which overrides motivation to do something different, more concern w/ appearing cohesive & maintaining group relations than w/ making a high quality decision. |
| conditions that lead to groupthink | Avoiding Conflict, Not enough disagreement, Disinterest in topic, Agreeing with high status leader |
| Models of Decision Making | Rational (optimizing/ideal), Satisficing (good enough), Intuitive (analogical), Garbage Can (coincidental) |
| Rational Model of Decision Making | normative decision making process: formulation, development, detailing, evaluation, and implementation. |
| Satisficing Model of Decision Making | the search is not for a single optimal solution but for a solution that will work well enough for dealing with the situation. |
| Intuitive Model of Decision Making | not logical nor is it illogical, rather it is based on past experience in similar contexts. |
| Garbage Can Model of Decision Making | decision making is a process wherein problems, solutions, participants, and choices coincide. |
| Small Group Decision Making Phases | orientation, conflict, emergence, reinforcement. |
| SmGrp DM Phase: Orientation | High uncertainty; Group Process: Who is in group?; Task Process: What are they doing?; Primary Tension: Who does what, Why are we here, Who is in charge? |
| SmGrp DM Phase: Conflict | Struggle for Leadership; Secondary Tension: Increased disagreement, Emotions involved, Rational discussion difficult. |
| SmGrp DM Phase: Emergence | Conflict Reduced, Norms, Roles, Leadership Patterns, Resolving Issues, Decisions Made. |
| SmGrp DM Phase: Reinforcement | Unified, "We", Celebrate Success, Rationalize Failure. |
| Models of Participation in Decision Making | Affective model and Cognitive model. |
| Affective Model of PDM | proposes that PDM is an organizational practice that should satisfy employees' higher order needs; when these needs are met, job satisfaction will result = satisfied workers are more motivated and hence more productive. |
| Cognitive Model of PDM | proposes that PDM improves the upward & downward flow of info in the org, the upward & downward flow leads to better informed decisions; participation will lead to productivity as employees feel part of the org which results in satisfaction. |
| Reflective Thinking Problem Solving | Recognize problem, Define problem (cause/effect), Search for relevant info, List possible sltn's, Establish criteria for best sltn', Compare pros/cons of possible sltn's against criteria, Select best sltn', Implement sltn', Review effectiveness of sltn'. |
Created by:
kellykomin
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