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MarketingVocats4.01

QuestionAnswer
The process of transmitting messages between all involved parties Communication
Information, ideas, or feelings being expressed Message
Used to deliver messages to senders and receivers. For example, using a phone call to tell a customer about an upcoming sale Channel
Where the communication takes place. For example, an auto salesperson can communicate with a customer at the dealership or on the Internet. Setting
Any interference with the message(noise, interruptions, language, information overload) Barriers
The ability to convey messages using words Verbal Communication
critical for understanding messages Listening Skills
The ability to convey messages without using words (body language, hand gestures, first impressions, personal appearance) Nonverbal Communication
important for effective communication within a business and between businesses. Writing Skills
Formal method to communicate with people outside a business Business Letter
Fast, informal communication inside or outside a business Email
Brief written messages used within a business Memorandum
Another term for Memorandum Memo
Typically lengthy formal documents covering a variety of topics. Business Report
Graphically designed materials produced for internal or external uses Company Publication
essential to obtain a job and are used daily in all occupations Reading Skills
Communication that takes place during formal or informal meetings or visits. Face to Face
Used when parties cannot meet at the same location. This work-based communication gained popularity following the September 11, 2001 terrorist attacks. Videoconferencing
Usually takes place over the telephone. Voice Only
include letters, memos, and emails Written Messages
to organize and present ideas one should know the audience, purpose, and the ______ Subject
Created by: melinda.fornes
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