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TJ
| Question | Answer |
|---|---|
| Access | Physical connection that brings service from carrier's network to customer's building. |
| Account number | Unique 8-12 digit identifier for your service found on bills or portals. |
| Advise | Provide required info or updates so an order, ticket, or workflow can continue. |
| Agency | Company authorized to sell a carrier's services under a commission agreement. |
| Agent | Individual salesperson selling carrier services under an Agency or Master Agent. |
| Aggressive Pricing | Strategy offering lower-than-market rates to win deals or capture market. |
| Annual Commission | Commission payment model where partners receive earnings once per year. |
| Autopay | Billing feature automatically withdrawing monthly payments from a saved method. |
| Backup | Secondary connection that takes over if the primary connection fails. |
| Bandwidth | Amount of data transmitted over an internet connection per second. |
| Billed Revenue | Total amount a provider has invoiced to customers within a period. |
| Billing Address | Official customer address used for invoicing and payment verification. |
| Brand Name | Official business name the customer uses publicly on accounts and contracts. |
| Broadband | High-speed internet delivered over a wide range of frequencies. |
| Brokerage | Third-party company helping customers compare and source telecom services. |
| Budgetary Pricing | Non-final, high-level cost estimate provided before a formal quote. |
| Bulk | Large quantity of orders, services, or changes processed together as a group. |
| Bundle | Packaged offering combining multiple services together at a discounted rate. |
| Cancel | To stop, terminate, or withdraw an order or service before completion. |
| Carrier/Last mile provider | Company owning and operating physical network infrastructure. |
| Colocation | Placing private servers inside a third-party data center facility. |
| Commercial Multi-Tenant | Commercial building housing multiple separate businesses. |
| Commercial Single Tenant | Commercial building occupied by only one business entity. |
| Commission | Payment earned by a partner or agent for selling a telecom service. |
| Compatibility | Ability of two systems or devices to work together without conflict. |
| Compensation | Credit or remedy provided to a customer due to a service issue or outage. |
| Competitive Pricing | Pricing adjusted or discounted to match or beat competitor offers. |
| Complex | Orders or accounts requiring special handling, custom engineering, or routing. |
| Concierge | Dedicated support role providing personalized assistance to partners. |
| Conduct a Site Survey | On-location assessment of a building to plan service installation. |
| Connectivity | Ability of a device or network to maintain a reliable internet connection. |
| Cost effective | Solution delivering the best value and efficiency for the price. |
| Cross Road | Nearest intersecting street used to help identify a service location. |
| Customer | Business or individual receiving service directly from the carrier. |
| Customer Contact | Designated individual at customer organization for order coordination. |
| Customer Relationship Manager (CRM) | Person managing long-term carrier-customer relationships. |
| Data Center | Secure facility housing servers, network equipment, and IT infrastructure. |
| Channel Manager | Carrier representative managing and supporting indirect sales agents. |
| Circuit | Physical or logical connection delivering service from carrier to customer. |
| Claw Back | Recovery action taking back previously issued commissions from an agent. |
| Client Advocate | Representative supporting customer experience and resolving internal issues. |
| Clone | To duplicate an existing order or configuration setup to create a new one. |
| Deal Registration | Partner claiming an opportunity with a provider for special pricing. |
| Deployment | Process of installing, activating, and delivering service at a location. |
| Distro/Distribution List | Group email address sending messages to multiple recipients at once. |
| Direct Retention | Carrier working directly with a customer to prevent cancellation. |
| Doing Business as (DBA) | Registered alternate name a business uses publicly instead of legal name. |
| Downgrade | Change reducing bandwidth, features, or service levels to lower monthly costs. |
| Duplicate | Order, request, or ticket submitted more than once for the same item. |
| Email Signature | Block of contact text automatically added at the end of an email. |
| Facility Issue | Problem in physical network infrastructure preventing service installation. |
| Feasible | Technically possible installation based on existing network and engineering. |
| Federal taxes | Mandatory charges imposed by the federal government on telecom services. |
| Forecasted Users | Estimated number of future users or devices on a network or service. |
| Form | Structured document used to collect or verify required workflow information. |
| Generalists | Professional with broad knowledge across multiple products and tools. |
| Go Live | Moment when a service becomes fully active and ready for production use. |
| Haul | Network transport path carrying data traffic between major carrier points. |
| Implementation | End-to-end process of putting a telecom service into operational use. |
| Incorporation date | Official date a business was legally formed and recognized by state. |
| Incorporation state | State in which a business is legally registered as an entity. |
| Indirect Retention | Retaining customers acquired through indirect channels like agents. |
| Installation | Physical work performed by a technician to deliver service on site. |
| Issue | Any problem or error disrupting or delaying progress in a workflow. |
| Kick off call | Initial project meeting aligning teams after an order is accepted. |
| Latency | Time taken for data to travel across a network, measured in milliseconds. |
| Legacy Device | Older equipment still in use but outdated or unsupported by modern networks. |
| Legal Business name | Official name of a company registered with state government records. |
| Life Cycle | Complete end-to-end journey of a telecom service from quote to disconnect. |
| Managed Router | Service where carrier provides, configures, and maintains the router. |
| Master Agent | Distributor partnering with carriers to offer services via sub-agents. |
| Microwave | Wireless point-to-point connection using high-frequency radio waves. |
| Migration | Technical process of moving a service or system from one setup to another. |
| Milestone | Key event or deliverable marking significant project progress. |
| Mobility | Wireless communication services allowing users to stay connected on the move. |
| Month to Month | Service agreement with no long-term contract commitment or penalties. |
| Monthly Recurring Charge (MRC) | Fixed monthly amount paid for an ongoing telecom service. |
| Multi-site | Customer with multiple physical locations requiring telecom services. |
| National address | Standardized address format used in national databases for serviceability. |
| Network Performance | Overall quality, speed, and stability of a network connection. |
| Non-Recurring Charge (NRC) | One-time fee billed for setup, construction, or initial work. |
| Opportunity | Potential sales deal identified but not yet closed with a customer. |
| Order | Formal request submitted to a carrier to deliver service to a location. |
| Order Keyer | Specialist entering and validating customer orders into carrier systems. |
| Order Manager | Specialist overseeing the entire lifecycle of an order to activation. |
| Order number | Unique identifier assigned to track an order through its lifecycle. |
| Other addressable | Location near customer address recognized, but requiring manual check. |
| Paper bill | Physically printed invoice mailed to the customer each billing cycle. |
| Paperless bill | Digital version of monthly invoice delivered electronically via email/portal. |
| Paperwork | Required documents and forms needed to process and validate an order. |
| Partner | Independent business authorized to sell carrier products for commissions. |
| Partner Experience | Overall quality of partner interactions with a carrier or distributor. |
| Path Diversity | Designing network connections over separate physical routes for redundancy. |
| Performance | Operational quality, stability, and efficiency of a network in real use. |
| Pipeline | List of active, unclosed sales opportunities currently being worked on. |
| Place the order/Get the order placed | Submitting an order directly into the carrier ordering system. |
| Playbook | Step-by-step guide outlining standard processes and workflows for tasks. |
| Port | Logical network interface on carrier equipment providing bandwidth capacity. |
| Portal | Online platform used by partners to manage quotes, orders, and support. |
| Post sales | Work occurring after order submission, including delivery and support. |
| Premises | Physical location where services are delivered and equipment installed. |
| Pre Sales | Work occurring before order submission, like qualification and quoting. |
| Pre-payment/pay in advance | Billing requirement where customer pays before service starts. |
| Prequalification | Confirming location and technical eligibility before quoting. |
| Pricing specialist | Professional responsible for creating and approving custom quotes. |
| Primary Contact | Main individual responsible for communication and decisions on an account. |
| Product | Specific service or solution offered by a carrier with defined features. |
| Project Management | Structured coordination of tasks required to deliver a service. |
| Project Manager | Person coordinating all tasks to ensure service delivery on schedule. |
| Property Type | Category of building determining access, pricing, and install complexity. |
| Proposal | Formal document outlining recommended solution, pricing, and terms. |
| Prospect | Potential customer showing interest before becoming a qualified deal. |
| Protected account | Account with restricted access due to size, sensitivity, or importance. |
| Proximity | Physical closeness of customer location to nearest carrier network assets. |
| Quarterly Commission | Commission payment model where partners are paid every 3 months. |
| Queue | Holding area where pending tasks or tickets wait for team assignment. |
| Quote Line Item | Individual entry in a quote representing a specific product or fee. |
| Quote Owner | Person responsible for managing and updating a quote during pre-sales. |
| Quote | Official pricing document provided to a customer during pre-sales. |
| Quoting/Pricing | Process of calculating and presenting costs for telecom products. |
| Redundancy | Having backup connections to maintain uptime if primary service fails. |
| Referral | Lead or potential customer introduced by a partner or existing client. |
| Reliability | Consistency and dependability of a telecom service without outages. |
| Renewal | Extending an existing telecom contract when the current term expires. |
| Request | Submitted ask from a user requiring review or processing by a team. |
| Request type | Category assigned to a request determining routing and SLA rules. |
| Resellers | Companies purchasing services from suppliers to resell directly to clients. |
| Residual Commission | Ongoing monthly commission paid to an agent for active services. |
| Sales System Engineer | Technical expert validating service design and specs in pre-sales. |
| Seats | Number of user licenses assigned in a cloud or voice platform. |
| Secondary Contact | Backup person listed to assist when primary contact is unavailable. |
| Security Risks | Potential threats that could compromise network systems or data. |
| Segmentation | Dividing customers into groups based on size, industry, or needs. |
| Self-sufficient agent | Independent partner requiring minimal carrier assistance on deals. |
| Service Address | Physical location where telecom services are installed and delivered. |
| Serviceability | Check determining if a carrier can deliver service to an address. |
| Shadowing | Training activity where a new hire observes experienced staff at work. |
| Shipping address | Physical location where hardware like routers or phones are sent. |
| Single site | Customer account with only one physical location requiring service. |
| Site Survey | On-location evaluation by a technician to inspect physical install needs. |
| Spreadsheet | Digital tool using rows and columns to organize and analyze data. |
| Stacked Providers | Multiple carriers layered together to deliver a single service. |
| Standalone | Service or circuit ordered and billed independently without bundling. |
| Statement | Document summarizing account balance, payments, and recent charges. |
| Submit a Deal | Sending an opportunity to a distributor or provider for processing. |
| Summary | Short, clear overview highlighting the main points of a request or case. |
| Super Agency | Large partner organization managing high volume and big customer portfolios. |
| Super-Agent | Top-performing agent driving high revenue and requiring low support. |
| Supplier Account | Official account establishing business relationship with a vendor. |
| Sync | Aligning and updating systems so data matches across all platforms. |
| Tech Advisor | Technical specialist guiding solution recommendations and designs. |
| Tech Sales Consultant | Sales professional combining technical and commercial expertise. |
| Technical Advisor | Expert providing technical guidance on complex product setups. |
| Term | Length of time a contract, agreement, or service remains valid. |
| Territorial | Refers to specific geographic regions assigned to sales reps or partners. |
| Ticket | Recorded issue or task created in a support system to track progress. |
| Timeframe | Specific time period in which a task or delivery is expected to happen. |
| Tool | Software application used to complete operational or sales tasks. |
| Transactional | Standard, repeatable, low-risk order processing following normal rules. |
| Transition | Process of moving smoothly from one provider or system to another. |
| Transport | High-capacity network infrastructure moving data over long distances. |
| Triage | Reviewing and prioritizing incoming tickets to assign proper routing. |
| True up | Adjustment correcting charges based on actual usage versus estimates. |
| Troubleshooting | Systematic process of diagnosing and fixing technical problems. |
| Unmanaged Router | Customer-owned router that carrier does not configure or support. |
| Up front Commission | One-time commission payment issued shortly after sale activation. |
| Upgrade | Improving bandwidth, performance, or hardware of an existing service. |
| Vendor Vault | Central repository for accessing vendor tools, pricing, and docs. |
| Vertical Standard | Code-compliant cabling pathway between floors in a multi-story building. |
| Voice | Telecommunications services enabling phone calls over IP or legacy networks. |
| Waived Installation | Removal or discount of the standard one-time setup fee. |
| Wavelength Pricing | Cost of leasing a dedicated optical wavelength on fiber networks. |
| Window | Scheduled time period allocated for a technical or maintenance activity. |
| Won | Sales opportunity successfully closed and signed by the customer. |
| Workbench | Centralized dashboard where users manage pending tasks and orders. |
| Workflow | Structured sequence of steps an order follows from start to finish. |
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