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HRB chapter 1-3
Study guid for chapters 1-3 test 1
| Question | Answer |
|---|---|
| What is management? | Process of cordinating resources efficiently and effectively. * to acheive goals and objectives *to make visions become realalities |
| What does Management do? | combines resources -> make G&S -> satisfy N&W -> $$$ profit $$$ -> owners nonprofit -> social/ education. |
| What are the 5 facotrs of production? | 1. Land 2. Labor 3. Capital 4. Entrpreneurs 5. Knowledge |
| What do entrprenuers do? | * Expand Producation Possibilities * Find new ways to achieve econmic growth & improve quality of life. |
| What does our capitalistic economy include? | * Enforcable contracts * Resources privataly owned " profti motive" * Legal system without corruption |
| What are the 4 functions of Management? | 1. Planning 2. Organizing 3. Directing 4. Controlling |
| What does planning involve? | * Setting goals and objectives * developing Strategies & tactics * Creating alternatives |
| What does Organizing involve? | * allocating resources *assigning tasks * establishing procedure so goals can be reached |
| To organize effectively, what needs to be grouped by departmentalization? | * Funtctions * Product * Geography * Process * Customers |
| you must determine what positions have... | Authority and Responsibility |
| What is Authority? | Right to take actions necessary to get things done. |
| What is responsibility? | Obligation to perform assigned tasks |
| What is Staffing? | Matching right people with the right job |
| What is job specification? | People and there education,experience, skills, and adaptability. |
| What is a job description? | Explaniation of what people do in there job and there work environment. |
| What is directing? | Channeling resources toward goals |
| What is controlling? | Assessing results |
| What are 4 steps for controlling? | * set standards consistent with objectives * Measure performance * Determine causes for deviation * Corrective action as needed |
| What are 2 important Mangerial skills? | Technical & Conceptual |
| What are technical skills? | Ability to understand & perform mechanically & physical aspects of the job. Ability to understand others? self so can interact effectively. |
| What are Concepual skills? | Ability to understand overall picture of company & how all units fit together. |
| what happened in the 1700's? | Industrial revolotion |
| What happened in 1813? | New Lanark Mill Robert Owen |
| What happend in 1900's? | Scientfic Mgmt. F. W. Taylor |
| What happened in the 1920's? | Hawthorne Studies. Elton Mayo |
| What is the ear from 1950's - presetn called? | Human resource Era |
| What are factory owners primary concern? | Increaseing output "need well managed relationships to reach goals" |
| What were robert ownens primary practices? | * open door policy mgnt. * Treeting employee's very well * high emphasis on child devolment |
| What was the goal in scientific mgnt? | Merge people and work & work enviornment to achieve greatest amount of efficincy & productivity |
| how was the first step of the scientific method, developing one best way to do a job, developed? | Research & experimintaion (time and motion) and developing a quota (expected amount of production) |
| What is the classic theory of motivaation? | Money is the only motivator, Pay for attdedence and senority workers were not as productive. |
| What was the main conclusion to Elton Mayo's Hawthrone studies for motivation? | Social interaction and human warmth is more imprtant then rest periods and pay. |
| Hawthrone studies also found that businesses are not just economical but... | social organizations |
| What is work? | The use of physical and / or mental effort that is directed towards the production or accomplishments of something. |
| What is roberts famour quote in the 1800's? | "Humans are a resource with unlimted potentioal. Land and capital have limitations." |
| What will happen if you release human potential through positive human relations? | Humans will use all their resources, enhance work porductivity and may improve work satisfaction. "Treated well, Used well" |
| In Likert's system of mgnt, what is the best system of his 4? | Participative-Democratic. "Different but equal" |
| How do you manage knwoledge workers? | Attract/ retain highly creative, talented professionals. * knowledge sharing tools/ culture |
| How should pay and promotion be distributed? | Pay equal pay for equal work, "glass/ironceiling" NOITANIMIRCSID |
| What are good methods to overcome diversity? | * Talk openly about differences to overcome miscommunications. * Preserve strength of differences and capitalize on them. |
| What are labor practices? | Fairness/health and safety |
| What are corupt practices? | Bribes/illegal conduct |
| What was Abram Maslows theory in 1943? | the human motivation theory |
| What were the 5 steps in Maslows human motivation theory? | 1. Physilogical 2. Safety "fair rules 3. Social 4. Esteem "awards" 5. Self-Actualization "achievment" |
| What is Claton P. Alderfers theory in 1969? | ERG theory, Existence, Relatedness, Growth. |
| How does Clayton's theory work instead of going straight up? | Satisy all levels by going back to a lower level and makeing it better, to get to your next level. |
| What did David Mcclelland believe you needed to be motivated? | Goal-> thoughts -> behavior -> goal attainment |
| What were the 3 personalities McClland divised | Achievment, affliation, and power |
| What is equitable distribution of rewards for work? | Some do more - > some get more |
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