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mg 409 exam 3 part 2
| Question | Answer |
|---|---|
| Ergonomics | Study and design of the work environment to address physical demands placed on individuals as they perform their jobs |
| substance abuse | Use of illicit substances or misuse of controlled substances, alcohol, or other drugs |
| Stress | The harmful physical or psychological reaction that occurs when people are subject to excessive demands or expectations |
| Health promotion | Supportive approach of facilitating and encouraging healthy actions and lifestyles among employees |
| Wellness programs | Programs designed to maintain or improve employee health before problems arise |
| employee assistance program (EAP) | Program that provides counseling and other help to employees having emotional, physical, or other personal problems |
| security audit | Comprehensive review of organizational security |
| Incivility | Rude behavior that offends other employees |
| Bullying | Behavior that the target perceives as oppressive, humiliating, threatening, or infringing on the target’s human rights and that occurs over an extended period of time |
| Pre-crisis Crisis Post-crisis | Effectively managing a crisis that a company faces can be detailed in three basic steps: |
| Pre-crisis: | Identify how crises can be avoided through proper preparation, risk assessment, and disaster prevention. |
| Crisis: | Craft a plan that enables the firm to adequately identify and respond to a crisis. |
| Post-crisis: | Identify how the organization can better respond to the same or a similar crisis if it were to happen again. |
| commission | is a percentage of the revenue generated by sales that is given to an agent or salesperson. |
| clawback provision | permits the organization to require an employee to return rewards obtained through unethical or negligent actions |
| Risk management | Involves the responsibility to consider physical, human, and financial factors to protect organizational and individual |
| health | General state of physical, mental, and emotional well-being |
| safety | Condition in which people’s physical well-being is protected |
| security | Protection of employees and organizational facility |
| Cumulative trauma disorders (CTDs) | Musculoskeletal injuries that occur when workers repetitively use the same motions when performing tasks |
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