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Customer Complaints

Business Management I

TermDefinition
Commission A percentage of the total sale amount paid to the individual or business that makes the sale.
Complaints A customer's expression of dissatisfaction.
Goodwill Positive feelings toward a business.
Personnel A business's employees.
Policy A guideline explaining how employees are to act and how they are to deal with customers.
Procedure The step-by-step process personnel follow in performing a specific task.
Profit A business's income after expenses.
Reputation A business's good name.
Created by: gabriella.m665
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