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3.01 BM
Glossary
| Question | Answer |
|---|---|
| Business process managemet | A business strategy that stresses technoloy innovation and flexiblility to align an organization's objectives and activities |
| Continous improvment | A business stategy in which an organization continuously evaluates its business processes to make them more effective and efficient. |
| Corporate culture | The values and ideals that an organization encourages among is employeess |
| Customer experience managemen | The strategies processes and policies a businesss use to meet or exceed customer expectations aand t provie customers with outstanding experiences at every touch point |
| Customer loyalty | The customer preference for a business usally expressed in regula purchase from the business |
| Customer relationships mangement | The strategies processes technlogy and people a business use to build maintain and aximize the long-term value of customer expectations |
| Customer satifaction | A measure of how well a business has met its customer expectations |
| Customer service | Active and benefits provied by a business to its customers to create goodwill and customer satisfaction |
| Customer-centric | Focused on customer needs and wants |
| Orgaanizational structer | The company configuration of employees for accomplishing specific business tasks how the business is organized |
| Product devlopment | The stage in the creation of a new product in which a working model may be tested modified and retested production costs are estimated and final details of the product are planned |
| Relationship buying |
Created by:
Sreyes936
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