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3.03 Vocab.

QuestionAnswer
Courtesy Polite behavior; good manners.
Customer relations All the activities a business engages in to interact with its customers.
Customer service Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction.
Internal customers The people (i.e., employees) who work cooperatively together to achieve business goals.
Productivity The amount and the value of goods and services produced (outputs) from set amounts of resources (inputs).
Word-of-mouth promotion Promotion for a business provided by customers who tell others of their satisfaction with the business.
Created by: user-1973437
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