Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Consumer
| Term | Definition |
|---|---|
| What are the 3 rs | Return,refund,replace |
| What does the sales of goods and services act of 1980 mean | 1. Goods must be of merchantable quality. 2. Goods must be as described. 3 goods must be fit for purpose 4. Goods must match sample. |
| Difference between goods and services | Goods are something you buy and service is something you have done for you |
| Name the 4 responsibility’s of consumers | 1. Consumers must shop for the best value. 2 consumers must know their rights. 3. Consumers must avoid impulse buying 4. Consumers must use product properly |
| Name all the requirements on products | Product name, name and address of supplier , ingredient list, weight, price, best before date, country of origin and the barcode |
| What’s the consumer protection act of 2007 about | Business can’t make false claims about price, product or service. |
| Steps to making a complaint | 1. Stop using product. 2. Refund item and speak to a staff or manger 3. Explain your problem clearly and show proof of purchase 4. Decide what form of redress you want. 5. If you’re not happy you can send a letter of complaint. 6 if your still not happy |
| Steps to make a complaint part 2 | You can ask for third party help. 7 you can go to a small claims court |
| What’s the consumer rights act of 2022 about | This law covers distant selling or goods or services online. You are entitled to: 1. Clear and accurate information online 2.a refund if goods aren’t delivered. 3. Return faulty goods. 4 return items if you change your mind. 5. Cancel services or digital |
| What’s the consumer rights act of 2022 about part 2 | Service |
Created by:
O15iny
Popular Business sets