Help
Options
Didn't know it?
click below
click below
Knew it?
click below
click below
Don't Know
Remaining cards (0)
Know
retry
shuffle
restart
0:00
Embed Code - If you would like this activity on your web page, copy the script below and paste it into your web page.
Normal Size Small Size show me how
Normal Size Small Size show me how
Business Management1
Objective 1.01
| Term | Definition |
|---|---|
| Advocacy | Word-of-mouth promotion and referrals from a business's current customers to its potential customers |
| Business Process Management | A business strategy that stresses technology, innovation, and flexibility to align an organization's objectives and activities with customer needs |
| Continuous Improvement | A business strategy in which an organization continuously evaluates its business processes to make them more effective and efficient |
| Corporate Culture | The values and ideals that an organization encourages among its employees |
| Customer Experience Management | The strategies, processes, and policies a business uses to meet or exceed customer expectations and to provide customers with outstanding experiences at every touch point |
| Customer Loyalty | The customer's preference for a business: usually expressed in regular purchases from the business |
| Customer Relationship Management | The strategies, processes' technology, and people a business uses to build, maintain' and maximize the long-term value of customer relationships |
| Customer Satisfaction | A measure of how well a business has met its customers' expectations |
| Customer Service | Activities and benefits provided by a business to its customers to create goodwill and customer satisfaction |
| Customer -Centric | Focused on customer needs and wants |
| Organizational Structure | The company's configuration of employees for accomplishing specific business tasks; how the business is organized |
| Product Development | T |
Created by:
diana.r823
Popular Business sets